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Customer Service Clerk Job in Kenya

Customer Service Clerk

Job Responsibilities:
 Serves customers by providing information; responding to requests; resolving problems; collecting revenue.

Job Duties:

  • Provides information to customers by verifying understanding of request; answering questions; offering assistance.
  • Initiates service by recording requests; forwarding to dispatching.
  • Collects revenue by receiving and recording payments.
  • Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
  • Improves quality results by evaluating processes; recommending changes.
  • Updates job knowledge by participating in educational opportunities.
  • Accomplishes customer service and organization mission by completing related results as needed.
Skills and Qualifications: Informing Others, Verbal Communication, Resolving Conflict, Listening, Multi-tasking, Customer Service, General Math Skills, Promoting Process Improvement, Problem Solving, Thoroughness, Quality Focus.Certificate in business administration,customer service or related course and computer literate,experience is an added advantage.Below 30 years.

Applications should be made to, please attach your cv copy of certificates and expected remuneration latest by 25th January 2016.

Canvassing will lead to automatic disqualification.

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