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Customer Service Agent Job Vacancy in Nairobi Kenya

Customer Service Agent
 
Job Ref: 197/01/2016
 
Location: Nairobi
 
Our client, a fleet tracking solutions IT Company is looking for Customer service agents for its Call Centre.
 
Reporting to: Customer Service Team Leader
 

Duties & Responsibilities
  • Ensure client details are well captured in the system or documentation
  • Make outbound calls and follow-ups on clients
  • Receive inbound client queries and work on resolving raised issues
  • Ensure standard operating procedures (SOPs) are adhered to in handling customers
  • Work closely with other departments in ensuring customer complaints are resolved in time
  • Explain to customers company products and services
  • Documentation of customer details
  • Prepare accurate Daily, Weekly, Monthly customer service reports
  • Any other related duties as assigned
The Successful Candidate MUST meet the following Requirements:
  • At least a diploma in business, communication or related
  • At least 1 year experience in telemarketing or call centre customer service environment
  • Excellent oral, written, phone and emailing communication skills
  • Understand the basics of handling customers
  • Customer service experience in a similar or related environment an advantage
  • Excellent computer skills (Ms. office, typing, Emails and use of CRMs)
How to Apply 

Interested candidates who meet the above criteria should submit their online application on or before 19th January 2016 athttp://goo.gl/T8sryH

Only those shortlisted will be contacted. 

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