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Customer Relations Support Job in Kenya

Job Title: Customer Relations Executive
 
Function / Department: Customer Relations
 
Reporting to: Customer Relations Team Leader
Job Purpose Statement: The Customer care executive provides a high standard(world class) customer service to Ringier customers when contacted via mail, ticket, chat or all the other channels available 

Targets and Responsibilities
  • Respond to telephone calls from customers as per the established Customer care standards criteria
  • Resolve problems efficiently and professionally by applying knowledge  and best practice experience
  • providing help and advice to customers using your organization’s products or services
  • communicating courteously with customers by telephone, email, letter and face to face
  • keeping accurate records of discussions or correspondence with customers;
  • Maintaining a satisfaction rating average of above 95% weekly.
  • Upselling and cross-selling to clients.
  • Complying with the stock management procedure and policies set to enable accountability.
Skills and Attributes 
  • Excellent interpersonal and professional communication skills
  • Able to prioritise tasks and respond to customer queries in a timely manner
  • Proven skills in a customer facing environment
  • Creative problem solver
  • Fast learning agility in regards to new systems and processes
Key Relationships
  • Management Team
  • HODs
  • Employees
  • External customers and merchants
Candidates should send cvs to recruit@ringier.co.ke by 15th Jan 2016 with the title " PigiaMe Customer Relations Support" 

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