The core business being development
of mobile and e-gaming software, the company is providing solutions enabling
customers to deposit, bet and withdraw winnings instantly across reliable and
easy to communicate channels.
ITSM / Service Delivery Manager
(1 Vacancy)
Role
Reporting to the Technical
Infrastructure Manager, the Service Delivery Manager generally has the
following responsibilities:
- Monitors and reports on service delivery metrics
and overall performance.
- Coordinates planned changes with customer
service, change management and operations.
- Maintains relationships with technical teams,
IT and business partners.
- Communicates on major service
outages/escalations.
- Manages service delivery teams and individual
objectives, performance and development.
- Develops and operates a broad set of service
level management tools
Requirements
The Service Delivery Manager is
expected to:-
- Demonstrate Subject matter depth and breadth
in the IT Service Change Management competency.
- To demonstrate Subject matter depth and
breadth in the IT Service Change Management competency, one should
demonstrate knowledge of and ability to reduce the impact of related
incidents on IT service to ensure standard processes and procedures are
adhered to, and to improve IT service operations.
- Creates standardized procedures for business
justification demonstrations in IT service change management.
- Advocates the use of effectiveness measures in
demand analysis for proposed IT service changes.
- Provides insight into developing solutions for
infrastructure changes in IT service.
- Contributes to the establishment and use of
best practices in IT service change management.
- Elaborates on industry trends and directions
in IT service change management.
- Generalizes on the value of understanding past
and future perspectives in IT service change management.
- PRINCE2 Project Management experience and
certification mandatory
- ITILv3 mandatory
- Degree in Computer Science/IT or equivalent
Systems Administrator
(1 Vacancy)
Role
Reporting to the System Manager, the
person of the Systems Admin shall be responsible for:-
- Scheduling and Overseeing Preventive
Maintenance of the Server/System Infrastructure
- Ensure 99.99% availability of the System
Infrastructure
- Serve as a Level 1 escalation for all System
incidents
- Serve as part of Resolution team for System
Incidents
- Ensure System documentation is updated
- Manage System Inventory and spares
- Manage Configuration of all Systems (backup
configuration and application of standardized configuration templates to
Systems)
- Liaise with Service Providers to ensure agreed
SLAs are maintained 100%
- Continues training/certification in relevant
knowledge areas
- Liaise with the ITSM/Service Delivery manager
to manage projects and IT&S processes and procedures.
- Ensure System licences are valid and initiate
acquisition of the same before expiry
- Management and development of Microsoft and
Linux environment including: IIS, SQL Server, Apache
- Active Directory, security, replication,
back-up and virtualization
- Providing support to internal and external
customers
- Development and maintenance of security
protocols and controls
- Maintenance and development of business
continuity solutions and disaster recovery (DR, back-ups, contingency
planning)
- Perform regular audits and performance
monitoring of mission critical infrastructure and processes
Requirements
- RHCE or equivalent
- Microsoft System Administration
- Telco / Service Provider experience is an
advantage
- 4-6 years' experience managing Systems running
on Linux and Microsoft
- Mail Server Setup and Administration (MS
Exchange, postfix etc )
- Strong troubleshooting skills is key
- Team Player
- Degree in Computer Science/Telecommunication
or related degree
- Ability to work with cross-functional teams to
deliver projects and IT services
- Minimum 2 years hands on systems
administration experience
- Highly motivated with demonstrable enthusiasm
for role
- IT project management experience
- Experience of Window IIS technologies
including configuration, administration, monitoring and troubleshooting.
Windows Servers 2008 onwards; networking, DNS, load balancing and
performance monitoring tools
- Ability to configure and administer IIS,
SQL/MySQL/Oracle DB Server and Active Directory
- Experience implementing and managing hosted or
web based systems within a Windows environment
- Setup and Management of load balancing
solutions (NGINX, F5, Citrix)
- Experience of implementation and managing high
availability and rapidly scalable environments
- Internet technologies - DNS, SMTP, Proxies,
Cache
- Security best practices (hardening,
vulnerability scans, DMZ etc.)
- Storage and back-up methodologies
Network Administrators
(5 Vacancies)
Reporting to the Network Manager, the
person/s of the Network Admin shall be responsible for
- Scheduling and executing Preventive
Maintenance of the Network Infrastructure
- Ensure 99.99% availability of the Network
Infrastructure
- Serve as a Level 1 escalation for all Network
incidents
- Serve as part of Resolution Team for Network
Incidents
- Ensure Network documentation is updated
- Manage Network Inventory and spares
- Manage Configuration of all Network equipment
(backup configuration and application of Standardized configuration
templates to Network equipment)
- Liaise with Service Providers to ensure agreed
SLAs are maintained 100%
- Continuous training to keep abreast with
Network technologies
- Liaise with the ITSM/Service Delivery manager
to manage projects and IT&S processes and procedures.
- Ensure Network licences are valid and initiate
acquisition of the same before expiry
Requirements
- CCNA or CCNP required.
- Telco / Service Provider experience is an
advantage
- 2-4 years experience managing a large Network
of at least 50 nodes
- Strong troubleshooting skills is key
- Team Player
- Degree in Computer Science/Telecommunication
or related degree
- Ability to work with cross-functional teams to
deliver projects and IT services
- Experience in Cisco Nexus switches, Juniper
QFX, High Performance Routers (Cisco ASR1k etc), Advanced BGP
configuration, Firewall hardening with Cisco ASA and Juniper SRX
firewalls, Network Access Control and Traffic Engineering
Network Manager
(1 Vacancy)
Reporting to the Technical
Infrastructure Manager, the person of the Network Manager shall be responsible
for: -
- Managing a team of Network Administrators
- Scheduling and Overseeing Preventive
Maintenance of the Network Infrastructure
- Ensure 99.99% availability of the Network
Infrastructure
- Serve as a Level 2 escalation for all Network
incidents
- Serve as the Resolution Manager for Network
Incidents
- Ensure Network documentation is updated
- Manage Network Inventory and spares
- Manage Configuration of all Network equipment
(backup configuration and application of standardized configuration
templates to Network equipment)
- Plan both Capex and Opex budget for the
Network and related components
- Liaise with Service Providers to ensure agreed
SLAs are maintained 100%
- Ensure the network team is upskilled and fit
for role in an environment of evolving Network technologies
- Liaise with the ITSM/Service Delivery manager
to manage projects and IT&S processes and procedures.
- Ensure Network licences are valid and initiate
acquisition of the same before expiry
Requirements
- CCNP required. CCIE R&S, SP, Datacenter or
Security is an added advantage
- Telco / Service Provider experience is an
advantage
- 4-6 years experience managing a Network of at
least 100 nodes
- Strong troubleshooting skills is key
- Team Player
- People Management skills
- Degree in Computer Science/Telecommunication
or related degree
- Ability to work with cross-functional teams to
deliver projects and IT services
- Experience in Cisco Nexus switches, Juniper
QFX, High Performance Routers (Cisco ASR1k etc), Advanced BGP
configuration, Firewall hardening with Cisco ASA and Juniper SRX
firewalls, Network Access Control and Traffic Engineering
How to Apply
Interested candidates who qualify for the above positions should submit applications with a detailed CV quoting the job title in the subject field to hr@sportpesa.com
Deadline for application: 15th January 2016