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Job Vacancies in Mombasa Island Cargo Terminal, Kenya

Mombasa Island Cargo Terminal (MICT) is a container freight station located in Mombasa Island. 

We are seeking to recruit suitable personnel to fill the following positions:
 

1. Customer Service Manager
 
Reporting to the Managing Director the office bearer will be expected to perform the following roles:
 
Duties and Responsibilities
  • In charge of the Customer Services department.
  • Service both internal and external clients and ensuring information process is real time and accurate.
  • Assist in the supervision of the day to day port and terminal operations.
  • Ensuring professionalism and discipline within the Customer Service Department
  • Ensuring the company objectives and goals are achieved in an efficient and cost-effective manner.
  • Ensuring the compliance to company human resources and health and safety policies and procedures
  • Implementing marketing and business plans to develop and grow sales.
Qualifications & Experience
  • Bachelor’s degree in Business, Marketing or relevant discipline - MBA will be an added advantage.
  • Minimum 4 years’ experience with 2 years having been served in a senior position
  • Experience in Customers service/marketing and possess excellent communication and inter-personal skills
  • Creative team player and results oriented individual.
  • Female candidates are encouraged to apply.
2. Terminal Operations Manager
 
Reporting to the Managing Director the office bearer will be expected to perform the following roles:
 
Duties and Responsibilities
  • In charge of the Port terminal operations. Continuously motivating, supporting and harnessing the Team towards the goals and objectives of the company
  • Ensuring compliance to company policies and procedures while effectively managing and controlling productivity in all shifts.
  • Ensure good relations with all the CFS users/clients such as the Shipping Lines, KRA, KEBS, Port and other agencies.
  • Controlling and coordinating the daily allocation of manpower and equipment, making sure requirements are sufficient to serve the activities in all areas of the Terminal.
  • Routinely observing operational activities and ascertaining that established productivity / performance benchmarks are met.
Qualifications & Experience
  • University Graduate
  • Minimum of 3-5 years’ experience in similar position will be an added advantage.
  • Computer literate and able to use Microsoft office packages.
  • Team player and results oriented individual.
  • Male candidates are preferred.
If you believe you are the right and qualified persons for the positions above, kindly send your application letter and CV to hr@mict.co.ke clearly indicating the title of the position being applied on the subject line by 18th Dec, 2015.

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