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Head of Customer Service Career in Kenya

Are you results driven?

Do you have what it takes to drive company growth initiatives? 

Are you ready for a new challenge?

Our client, an internationally affiliated brand dealing in fast-moving consumer goods is beginning its operations in Kenya and is now seeking to recruit the following position:

Head of Customer Service

Head of Customer Service is responsible for the development and implementation of customer service strategies aimed at achieving superior customer experience, satisfaction and retention. 

S/he will manage the end to end customer experience, drive customer service quality results through analysis and re-designing of processes; and implement customer experience systems, policies and strategies to measure, monitor and control customer service standards across all lines of business in line with best in market service delivery standards and practices.

Key Qualification, Experience & Skills
  • Bachelor’s degree in Business field or equivalent
  • Relevant professional qualifications will be an added advantage;
  • 7 years of experience in Customer Service Management preferably in FMCG at senior level
  • Experienced in call centre management and CRM implementation
How to Apply 

If you believe you are the right candidate, please submit your application with a detailed CV, stating your current and expected remuneration, e-mail and telephone contacts to reach us not later than December 22, 2015 and addressed to

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