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Job Vacancies in Marie Stopes Kenya

Marie Stopes Kenya (MSK) provides comprehensive SRH services through its branch network of 23 clinical facilities, called Centers of Excellence. 

These facilities provide a wide range of services including: medical consultation, specialist gynaecological consultations; comprehensive FP services including LAPM; pre- and post-natal care; child welfare services; comprehensive laboratory services; 24 hour maternity services; free condom distribution; school health education; voluntary medical male circumcision; PMTCT and VCT services; STI diagnosis and treatment; post abortion care and safe delivery and associated services.

Job Title: Regional Coordinators 
(2 Positions)
 
Reporting to: Deputy Director Programme Operations
 
Probationary Period: 3 months
 
Contract Type: 2 Years with possibility of extension
 
Job Group: F

Reporting to the Deputy Director Program Operations, the Regional Coordinator (RC) is mainly responsible for overseeing the coordination of planning, implementation, monitoring and reporting of selected MSK’s activities across channels of services delivery which include Outreach, Social Franchising, and Centres and other projects in the designated Counties of the assigned region.
 

The post holder will work in close liaison and line - manage FPO Team leaders, Social Franchise Coordinators and Center Managers. 


The RC role shall closely be supported by the Technical arm in the Department which is comprised of Deputy Director Programs’ Technical, Sr. Coordinators of designate channels, RME and Program liaison Officer.   

The Program Liaison Officer will be line managed directly by Deputy Director Program Operations.

The position is a member of the Senior Management leadership team of MSK whose members strongly reflect MSK’s values in their behavior. 

Led by a rotating chair, the SMT is made up of Deputy directors, Technical Advisors, Regional Coordinators and Managers of five core departments which, working together and mutually accountable to one another, are responsible for development and delivery of a strategic and sustainable programme, using Marie Stopes social enterprise model.  

Within the SMT, the Regional Coordinator with other leaders in the Programme Operations department will provide data on key issues and information for synergy, learning and efficiencies and close fiscal management while meeting CYP targets.
Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. 

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.
 
The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, Pioneering, Sustainable and people centered

Key Responsibilities and Measures

Key Responsibilities
  1. Oversee performance of the MSK channels (Outreach, Centres and Social Franchise) at Regional level through effective people management, planning, and budget administration.
  2. Coordinate implementation of MSK activities within the Regional to maximise on the program outputs (both high Quality CYPs and non-CYP generating outputs)
  3. Undertake continuous stakeholders engagement at the regional level including close collaboration with relevant CHMTs and sub-CHMTs
  4. Undertake efficient and effective grants management of multiple donor funded programs in the region through effective monitoring and evaluation of individual grants performance
  5. Support MSK growth as a sustainable organisation including institutionalizing MSK operations  within regional health structures
Measures
  • Increased CYPs
  • QTA scores of 94%+
  • Activity Vs. Budget   tracking
  • Effective team’s performance plus
  • Activity reports and meetings minutes
  • Grant reports, work-plans, spend plans and procurement plans
  • Regional surplus, SLAs and Cost per CYP, Cost per DALY averted
1. Oversee performance of the MSK channels (Outreach, Centres and Social Franchise) at Regional level through effective people management, planning and budget administration.

Activities include:
  • Coordination of  MSK’s Programme Activities - Support Regional teams in the development of annual and quarterly work plans, budgets and procurement plans for smooth implementation of activities
  • Ensure financial resources are available according to the work plans of all MSK’s programme activities, and are used effectively and efficiently
  • Ensure that clear personal targets and objectives are set by individual FPO Team leaders, Centre Managers and Social Franchise Coordinators plus their members. Manage performance through regular monitoring against and agreed KPI’s
  • Ensure effective operationalization of CLIC system in Centres with an aim of promoting its benefit realisation component (Statistical analysis, reporting, tracking of income and performance)
  • Support capacity building of MSK staff including service providers at franchised clinics to undergo requisite trainings as identified through regular training needs assessments
  • Support channel leads within the region to undertake proper planning of staffing requirements to ensure continuous delivery of services
Measures
  • Annual & Quarterly work plans
  • Annual and monthly budgets 
  • Monthly spend plan
  • Mid-year and annual Performance plus
  • Daily CLIC extracts per clinic, CBR review meetings
  • TNAs, Updated Regional training registers
  • Regional staff leave plans and Locum plans
2. Coordinate implementation of MSK activities within the Regional to maximise on the program outputs (both high Quality CYPs and non-CYP generating outputs)
 
Activities include:
  • Support Regional level planning, implementation, reporting, learning and reflection through coordinating and leading timely review meetings across the channels
  • Facilitate cross synergy of all related MSK programme activities including Outreach, Centres and Social Franchise channels.
  • Ensure optimal integration of additional health services areas (eg. CCS PT, YFS, IMCI etc) across MSK service delivery channels within MSK core service areas.
  • Ensure the ArcGIS mapping tool is implemented routinely by field teams so as to capture the Geographical scope of MSK activities for effective program coverage in the region
  • Ensure consistent focus on the clients with delivery of high quality services within the region
  • Closely work with other MSK departments to effectively link service delivery to ongoing demand generation
  • Identify technical support needs of the region and appropriately link regional teams with the respective technical resource within MSK and MSI to support program implementation.
Measures
  • Quarterly regional review meeting
  • Regular field supervisory visits including TA reports
  • # CYPs and DALYs
  • Arc GIS Mapping
  • Regular Regional internal QTA and Cliniscans reports and followed up action plans
  • Client Feedback reports and followed up action plans
  • External QTA score 94% (for MSK clinics and FPO teams) and  90% for SF for the year 2015
  • # CYPs and DALYs generated
  • TA requests and Activity reports
3. Undertake continuous stakeholders engagement at the regional level including close collaboration with relevant CHMTs and sub-CHMTs
 
Activities include:
  • Advocacy and External Relations - Lead in the collaboration with a wide range of stakeholders, including County Government, other Implementing Partners, and internal stakeholders within MSK to achieve project and organisational deliverables.
  • Act as the focal person for MSK at the regional level including representing MSK at high level meeting/platforms where necessary
  • Regularly appraise relevant Sub-CHMTs and CHMTs with ongoing MSK operations including sharing program briefs as appropriate on a routine basis
  • Coordinate regular stakeholders meetings with MSK teams across the channels
  • Provide technical support across county SRH TWGs such as those on FP, Advocacy and ASRH
Measures
  • Stakeholder engagement meeting minutes, Activity reports
  • CHMT and sub-CHMTs joint supervision reports
  • Program Briefs and CHMT presentations
  • Meeting minutes
  • County budgets represent MSK priority areas on SRH
4. Undertake efficient and effective grants management of multiple donor funded programs in the region through effective monitoring and evaluation of individual grants performance
 
Activities include:
  • Reporting, Monitoring and Evaluation - Collate and analyze all regional channel leads MIS and narrative reports on all projects within the region for onward transmission to support unit.
  • Coordinate store requisition, coordinate procurement issues within the organization at the regional level
  • Provide clear documentation of programmatic achievements on monthly, quarterly and annual basis
  • Ensure judicious use and accountability of fund disbursed to region with timely and prudent surrenders of activity funds from the region
  • Provide guidance on the proper use, handling and maintenance of all MSK regional resources including vehicles, and other assets
  • Support regional documentation of MSK program operations including developing relevant abstracts, research briefs, manuscripts, case studies and sharing the same internally within MSK, locally and internationally.
Measures
  • Updated regional project PMPs with project narrative reports
  • Regional Stock reconciliation report
  • Regional Program narrative report.
  • Timely Regional surrenders across the channels. BZZ reports
  • Asset management reports e.g log sheets, inventory
  • Abstracts, Manuscripts, Case studies, Photo voice
5. Support MSK growth as a sustainable organisation including institutionalizing MSK operations  within regional health structures
 
Activities include:
  • Continuously identify opportunities that fit within MSK growth areas in line with MSK strategic plans and including supporting ongoing proposal development and concept papers
  • Support MSK clinics to grow and become sustainable with consistent surplus generated
Measures
  • New grants supporting regional actions
  • New PPP contracts at the county level eg Service Level agreements with county govts
  • Regional surplus generated, Cost per CYP and Cost per DALY averted
Knowledge skills and Attitudes

Qualifications:
  • First degree or equivalent in health/biological sciences, or related discipline
  • Must have a minimum of 5 years relevant experience
  • Possession of MPH, M Sc. Development studies, MA. Project Management and any relevant course  is an added advantage
  • Must possess excellent planning and organizational skills
  • Must be able to work with minimal supervision and MUST possess a high level of integrity and responsibility
  • Must be attuned to and be comfortable with the culture/traditions of the people
  • Must be computer literate and be at ease with report writing.
  • Project cycle management training desirable
Skills/Experience:
  • Experience and knowledge of health financing or Kenyan health sector
  • Clear ability to identify and set targets
  • Budget management
  • Excellent understanding of donor contract requirements
  • Excellent communicator to others on key strategic issues
Attitude / Motivation:

Successful performance at MSI is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative
  • Thinking ahead and taking action to make the most of opportunities by finding the optimum solution
Innovative
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential
Team Player
  • Working as part of a team by being supportive, flexible and showing respect for each other

Job Title: Centre Manager
 
Reporting to: Regional Coordinator
 
Probationary Period: 3 months

The Center Manager position is within the Marie Stopes Kenya (MSK) Programme Operations Department. 


The holder of this position reports to the Senior Coordinator MSK Centers, but also engages other departments heads as and when need arises.

The Center manager is responsible for the smooth running of a MSK Center. He/she is expected to ensure clinical quality, delivery of high quality services , as well as client safety. 

He/she assists the Senior Coordinator with budget management to make sure they are all consistent with organizational goals and objectives.  He/she will also provide leadership and manage support staff for the Center. 

He/she will also provide professional services – if his/her profile is clinical - that complement the Service provider’s role of delivering primary health care services at the allocated center or any other center as the need arises.

Marie Stopes Kenya is an NGO registered in Kenya. We are affiliated to Marie Stopes International.  Together we deliver post abortion care, quality sexual and reproductive health care and family planning to millions of the world's poorest and most vulnerable women. 

We want to make sure that women have a choice when it comes to having children and that death by unsafe abortion is reduced.

The primary responsibility of this role is to further our Goal: THE PREVENTION OF UNWANTED BIRTHS and its mission of ensuring the individual’s right to: CHILDREN BY CHOICE NOT CHANCE

The post holder commits to and is held accountable to Marie Stopes International global core values: mission driven, customer focused, results orientated, pioneering, Sustainable and people centered

Key Responsibilities and Measures
 
1. Business Management

Business planning and development: 
  • Prepare annual business plans with SMART objectives and strategic plans of how to achieve them.
  • Continually assess all areas of the service provided to clients to ensure continued financial viability and take tough decisions where services are deemed non-viable.
Increasing productivity and product margin: 
  • Continually review the efficiency of the centre, especially with regards to the core services in MSK
Financial Management: 
  • Monitor income and expenditure, seeking support from Finance as required, and take appropriate action to ensure financial KPIs are met.
Marketing:
  • Instill a marketing culture with teams so that everyone is aware of their individual responsibility for the success of their centre. 
  • Agree marketing activities with the centre marketing champion and the MSK Marketing team. 
  • Strengthening appropriate referrals with other RHN providers, CHWs and pharmacies within the region.
Measures
  • Business plan completed on time with follow-through action plans
  • Continuous review of the Professional Development Plans
  • Weekly CBR sessions
  • CYPs delivered
  • # Cryotherapy services
  • Financial KPIs   
  • CCSPT/FP campaigns and attendant KPIs
  • Referral vouchers
2. Operational Management
  • Optimise client numbers: Optimise capacity within the centre by efficiently managing human resources; continually reviewing the effectiveness of systems and working practices; and maintaining an effective client flow to minimise client wait times.
  • Compliance to the national healthcare guidelines and MSI protocols: Ensure compliance with national minimum healthcare standards taking immediate action where appropriate on any areas identified for improvements as a result of internal or external audits or inspections. 
  • Contingency planning: Ensure there is an appropriate plan in place which anticipates any risks to your centre and MSK and outlines appropriate action to be taken to minimise impact.
  • Stock management: Ensure no over/under- stocking and also that stock is well handled
  • Health and Safety: Take overall responsibility for team, client and general safety in the Centre and as a consequence of its activities.
  • IT management: Utilisation and close supervision of the Client Information Center software (CLIC)
Measures
  • Client exit interviews and follow-up action plans
  • Self assessment reports
  • Proper referral mechanisms
  • Standard operating Procedures
  • Monthly stock report timeliness and accuracy
  • Incident  reporting
  • End of shift reconciliation reports
  • Operational Efficiency weekly meetings
  • Reconciled banked and actual incomes
3. Quality Management
  • Quality management: Promote and maintain the quality management systems as laid out by MSK and MSI.
  • Client feedback : Ensure client feedback and prompt conclusion to potential clients complaints
Measures
  • Quarterly QTA scores of 92% and above
  • 75% clients fill Exit questionnaires
4. People Management
 
Motivation of team: 
  • Engage and motivate all team members within the centre so that they understand and work to achieve centre objectives and KPIs and so that their role has a positive impact on the centre’s success.
Performance management:  
  • Take an active approach to managing the performance of all team members by providing honest feedback on performance; 
  • providing formal reviews at least annually; 
  • setting appropriate objectives; ensuring appropriate behaviours are discussed and appropriate training plans are put in place.
Induction: 
  • Clearly define structured local induction plans to ensure new team members understand the requirements of their role and have appropriate training to do the job.
  • Ensure that all new team members attend corporate induction within the first 3 months of starting.
Discipline of team:  
  • Take immediate and appropriate action in the event of misconduct or serious underperformance of team members, seeking support from People & Development Department as required and ensuring action is in line with MSK’s HR policies.
Communication: 
  • Put in place mechanisms for effectively communicating with team members ensuring that the approaches used provide opportunities for two-way discussion. 
  • Promote a feedback culture within the team.
Learning and development: 
  • Create a learning environment to ensure your team members have the appropriate skills to deliver service excellence; 
  • assess and forward plan for training needs, getting appropriate support from the MSK Learning & Development function and ensure attendance on mandatory/planned courses.
Personal development:  
  • Actively take responsibility for own development including ownership of own training and keeping skills and knowledge up to date, seeking support as required.
Measures
  • Team member survey
  • Performance-based Incentives to team members
  • Complete and regular Performance plus
  • Updated training register
  • Induction plans
  • Adhere to policies and procedures.
  • Proper disciplinary procedures
  • Team member survey.
  • Adhere to policies and procedures.
  • Attendance at training
  • Continuous Medical Education (CMEs)
  • Personal development plan.
Skills and Experience

Qualifications:
  • Bachelor Degree in Health or Business Administration (combination of related education and operational experience in a health care organization may be substituted for Bachelor Degree in Health or Business Administration
Experience:
  • (5)  years experience in healthcare field
  • Significant operational, hands on management including team management gained within a customer focused service industry
  • Healthcare management experience
  • Have held, worked to and/or monitored a budget or business plan
Skills:
  • IT literacy: confident using MS Office
  • MS Word for reports
  • MS Excel
  • team leadership skills: effective delegation, supervision, coaching and motivation
  • communication skills: to convey message clearly and concisely, in a manner appropriate to the target audience both in writing and verbally
  • financial skills: understand and use financial information such as balance sheets and profit and loss accounts to inform business decision making
Attitude / Motivation:

Successful performance at MSK is not simply defined in terms of ‘what’ people achieve, but equally is about ‘how’ people go about their jobs and the impact that they have on others. 

There are 13 key behaviours that MSI encourages in all employees and they are defined below:

Initiative
  • Thinking and taking action to make the most of opportunities by finding the optimum solution
Innovative
  • Thinking creatively and outside of the box so that ideas generated create a positive outcome
Effective Communication
  • Communicating through active listening and good questioning techniques, using appropriate body language, ensuring information is clear and concise.
  • Demonstrating diplomacy and maintaining confidentiality.
Responsive
  • Being responsive to changing priorities and demands
Working Efficiently
  • Planning, prioritising and organising work to ensure work is accurate and deadlines are met
Sharing Information
  • Sharing information and knowledge whilst maintaining confidentiality
Focus on Learning
  • Taking responsibility for keeping knowledge and skills updated and for seeking opportunities to develop further
Commitment
  • Awareness and understanding of MSK’s goals, vision and values and how your role impacts on this and going the extra mile to meet role requirements
Driven
  • Drive and determination to deliver results
Accountable
  • Taking responsibility for appropriate decisions that you make, and the actions and behaviour you demonstrate. 
  • Demonstrating integrity in all aspects of your work including financial integrity.
Embracing Change
  • Openness to embracing change within the organisation and being able to adjust plans/activities accordingly
Motivated
  • Motivation towards achieving quality results to maximise potential
How to Apply
 
If you believe your career objectives match this exciting position, please forward your application and detailed C.V stating your current position, remuneration, contact details by 11th September 2015 to the Sheer Logic Management Consultants 


E- Mail: info@sheerlogic.co.ke

Only shortlisted candidates will be contacted

NB: Please clearly indicate on the subject line as ‘Center Manager’

Our client is an equal opportunity employer

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