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Career Opportunities at M-KOPA, Nairobi, Kenya

M-KOPA is seeking:
 
Position Title: Product Test Engineer
 
Location: Nairobi HQ
 
Position Start: As Soon As Possible 
 
Overall Purpose: Work as part of team to provide thorough testing of the products that M-KOPA has under development, and technical advice and support as these products reach the market.

About M-KOPA Solar:
 M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers.  


Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. 

The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. 

Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting.  After one year of payments customers own their solar systems outright and can upgrade to more power. 

All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.  

This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.

As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. 
 
 
M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award. 
 
Role Profile
 
Key Accountabilities
  • Testing of prototypes under development (for example, life cycle and functional testing) including development of testing processes, executing test plans, and documentation of results. 
  • Provision of technical support for initial customer trials of new products.
  • Provision of technical assistance for customer issues brought to M-KOPA’s customer care team.
Incumbent Requirements
  • Ability to read circuit schematics and board layouts in an ECAD program (for example, EAGLE).
  • Experience analyzing and debugging electronics at the PCB level.
  • Experience with MySQL an added advantage.
  • Knowledge of hardware (embedded hardware) and firmware interaction is an added advantage
Education:
  • Bachelor’s degree in electrical engineering or electronics.
Experience:
  • Project management experience.
Remuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

How to Apply
 
To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject ENG-PTE-2036

Position Title: Payments Analyst
 
Location: Nairobi HQ
 
Position Start: As Soon As Possible 
 
Reporting to: Head of Data
 
Overall Purpose: This objective of this position is to ensure that all payments are accurately processed in a timely fashion.

About M-KOPA Solar:
 M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers.  


Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. 

The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. 

Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting.  

After one year of payments customers own their solar systems outright and can upgrade to more power. 

All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.  This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.

As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets. 
 
 
M-KOPA has been recognised for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award. 
 
Role Profile
 
Key Accountabilities
 
Planning & Organization
  • Proactively update the payments-affecting activities calendar and implement all processes necessary to mitigate risk
  • Produce regular housekeeping reports to allow for an accurate measure of the status of both successful and failed transactions and timely view of customer and agents affecting issues at any point in time; highlighting any exceptions to the supervisor.
Customer Excellence: Internal/External Customer Engagement & Relationship Management
  • Coordinate with Finance (accounts receivables, VAT and revenue) to ensure timely and accurate financial booking, reporting and reconciliations.
  • Coordinate and work closely with all payment partner channels in resolving any outstanding unidentified and un-reconciled payments and timely escalation of potential errors.
  • Work closely with internal and external IT Operations in ensuring timely resolution of payment related activities – batch processing/uploads, report extracts, replications, etc.
  • Conduct reconciliation of customer payments made out through the channel in a timely manner.
  • Manage timely and accurate application of payments and top ups to the customer account
  • Conduct timely reporting and regular escalation of key customer affecting issues to the supervisor
  • Conduct root cause analysis and resolve simple to medium complexity customer facing problems across numerous processes and systems
People Excellence: Learning & Growth
  • Provide ongoing guidance and support to other business users and team members on payments.
  • Develop and agree with the supervisor on plans to continue build own skills and knowledge.
  • Keep build and improve skills that may enhance the operation activities from finance prospective for this area.
Process Excellence: Operational Efficiency & Risk Management
  • Recognize, propose and drive enhancements to ensure weaknesses/gaps are addressed in the payment processes and systems
  • Assist in the development of test cases/scenarios for any changes, additions or enhancements to payment processing and reconciliations
  • Perform User Acceptance Testing on any changes, developments and additions of payment channels
  • Perform continuous analysis to seek and implement improvements in the payment reconciliation processes the efficient use of resources
  • Assist the supervisor in the definition & documentation of all relevant business processes for payment reconciliations
Incumbent Requirements
  • Good understanding of accounting principles; best practices and procedures
  • Comfortable working with people at senior levels
  • Strong communication/negotiation skills
  • Strong analytical and presentation skills
  • Strong Excel skills
  • Ability to manage own work load and meet aggressive deadlines and deliverables
  • Persistence with problem solving and solution recommendation
  • Outcome Focused and Result Oriented
  • Excellent interpersonal and business writing skills
  • Experience of working in a complex business environment
  • Strong understanding of IT systems and quality assurance processes
  • Ability to adapt to changing priorities, workload and tasks
  • Attention to detail
  • Ability to work well in a team environment under demanding and stressful conditions
  • Fluency in English & Swahili
Education:
  • Bachelor’s Degree in Finance or Accounting, or its equivalent
  • Professional Accountancy Certification (CPA(K) or ACCA)
Experience:
  • 3 years of experience in performing end to end payment reconciliation in telecoms or utilities environment from a business perspective
  • Good understanding of financial flow of transactions, preferably in Revenue/Collections stream in fast growing company
Remuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

How to Apply
 
To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject EV-DPA-2035

Position Title: Knowledge Base Product Manager
 
Location: Nairobi, HQ
 
Position Start: Immediate
 
Contract: Three month probation leading to rolling one year contract
 
Overall Purpose: This person will be a part of the product management group within the technology team. This person will be responsible for the overall utility, look, feel, and maintenance of the company knowledge base.


This person will responsible for both creating content as well as managing other knowledge experts in the business to be creating and updating other content.

About M-KOPA Solar:
 M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for off-grid customers.  

Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. 

The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. 

Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting.  

After one year of payments customers own their solar systems outright and can upgrade to more power. 

All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments. 

This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.

As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.  

M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award.
 
 
Role Profile
 
Key Responsibilities
 
Key responsibilities will include but are not limited to: 
 
Company Knowledge Base Management (75% of time):
 
Own the user experience, content, and content maintenance of the overall M-KOPA Knowledge Base which is built using Microsoft Sharepoint. This includes:
  • Ensuring key business users of the site can easily find and use relevant information they need to do their jobs
  • Ensuring all key content on the site is up to date, meaningful and accessible
  • Manage knowledge experts in the business who are responsible for keeping specific sections of the knowledge base up to date
  • Producing key content in areas that don’t require special expertise the document library is up to date and correctly versioned
  • Ensuring all staff members are properly trained and actively using the system
  • Ensuring any technical / operational issues are prioritized and dealt with by the Sharepoint Technical Operations team.
Content Generation (25% of time):
  • Generating new and relevant content that meets the requirements of the business. This can include writing company blogs, user “How To” guides, updating frequently asked questions, creating business process diagrams, social media, etc.
Requirements
  • Strong experience managing information and knowledge in a medium/large organization
  • Strong communicator able to manage people across multiple functions, locations and cultures
  • Experience documenting or gathering business requirements and business processes
  • Ability to get things sorted out quickly and efficiently
  • Experience engaging communities using digital media and creating digital content
  • Degree in some form of information and system management a bonus
Remuneration: Competitive covering a monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.

How to Apply

To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject EV-KBPM-2033.

Position Title: Credit Analyst
 
Location: Nairobi HQ
 
Position Start: As soon as possible
 
Reporting to: Head of Data
 
Overall Purpose: The role of the Credit Analyst is to understand, analyze and make recommendations about the portfolio performance.  

The role requires someone who is highly competent with numbers, analytical techniques and translating these to actionable outcomes for the business. 
 

The person who fills this role should be independently minded, with excellent communications skills and strong grasp of business processes.

About M-KOPA Solar
 
 
M-KOPA Solar, headquartered in Nairobi, Kenya, is the global leader of "pay-as-you-go" energy for 
off-grid customers.  

Since its commercial launch in October 2012, M-KOPA has connected more than 200,000 homes in Kenya, Tanzania and Uganda to solar power, and is now adding over 500 new homes each day. 

The success of M-KOPA (M= mobile, KOPA= to borrow) stems from making solar products affordable to low-income households on a pay-per-use installment plan. 

Customers acquire solar systems for a small deposit and then purchase daily usage "credits" for US $0.45, or less than the price of traditional kerosene lighting.  After one year of payments customers own their solar systems outright and can upgrade to more power. 
 
All revenues are collected in real-time via mobile money systems (such as M-PESA in Kenya) and embedded GSM sensors in each solar system allow M-KOPA to monitor real time performance and regulate usage based upon payments.  

This connected design means that M-KOPA is processing vast amounts of data (i.e. over 10,000 mobile payments per day) via the company's proprietary cloud platform, M-KOPAnet.
 
As of May 2015 M-KOPA employs over 650 full time staff across East Africa and sells through a network of 1,000 direct sales agents. It has also commenced licensing its technology to partners in other markets.  
 
M-KOPA has been recognized for its pioneering business mode and scale, notably winning the 2015 Zayed Future Energy Prize, being selected as the top New Energy Pioneer at the 2014 Bloomberg New Energy Finance awards and earning the 2013 FT/IFC Excellence in Sustainable Finance Award. 
 
Role Profile 

Key Accountabilities
  • Analyze credit data at a portfolio and segmented level.
  • Assist with quantifying & defining customer segmentation.
  • Prepare reports with recommendations of how to improve the quality of the portfolio.
  • Devise, test and implement tests to improve credit performance of the portfolio.
  • Produce a monthly credit risk report.
  • Leads effort to identify and implement metrics and measurement of risk data.
Incumbent Requirements
 
Education:
  • Relevant bachelors’ degree.
Experience:   
  • 4 years credit experience with non-traditional credit providers is an advantage.
  • Understand credit methodologies.
  • Have previously written credit strategies or significantly contributed to them.         
Knowledge / Skills:
  • Excellent SQL & advanced excel skills
  • Relevant financial or credit certification is a plus
  • Highly numerically articulate.
  • Credit strategies
  • Strong presentation skills
Remuneration: Competitive monthly salary, performance bonus and medical benefits reflective of the candidate’s experience and skills.
 
How to Apply

To apply, send an updated detailed copy of your CV and a cover letter expressing why you feel you would be an excellent candidate for the role to careers@m-kopa.com with the subject EVD-CCA-2034

Deadline for applications is 24th September, 2015. 

Applications coming in after this date will not be considered.

Please Note:
 Due to the large number of applications received by us, we regret that you will not be contacted unless you are short listed for the post and invited for an interview. Therefore, if you have not heard from  M-KOPA within 4 weeks of the date of the deadline your application, you should assume that you have not been successful on this occasion.


This measure has been taken in the interests of efficiency and cost effectiveness and we apologize for any inconvenience this may cause.

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