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5 Interns Jobs in Nairobi Kenya - Customer Service

Customer Service Interns 

5 Posts
 
Location: Nairobi
 
Stipend: 5,000 pm
 
Our client in IT industry is seeking Customer Service interns to provide support in their customer service unit.

Duties & Responsibilities
  • Interact with customers face to face, emails and also in a phone based environment
  • Respond to customer inquiries
  • Capture and enter customer details and inquiries in the system
  • Explain company services and products to clients
  • Call clients to update them on service agreements
  • Coordinate with other departments to ensure customer inquiries or issues are addressed in time
  • Organize proper documentation of service agreements
  • Follow up on issues raised by customers to ensure they are resolved
  • Make daily reports of customer handled with details of issues handled
Requirements
  • Diploma in Marketing, Communication or equivalent
  • Telemarketing experience an advantage (Phone sales/Marketing experience)
  • Great oral and written communication skills
  • Articulate even when under pressure
  • Able to maintain a conversation
  • Must possess sharp computer skills (Ms. Office, Email, etc.)
  • Must be living in Nairobi
  • Be ready to start immediately

How to Apply

Interested candidates who meet the above criteria should submit their online application at http://goo.gl/T8sryH

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