Giraffe Ark Lodge is a serene
sanctuary that graces the famous plains of Kieni in Nyeri County and is
strategically placed between the majestic Aberdare Ranges to the south and the
imposing snowcapped Mt.Kenya to the North.
The Lodge is a travelers’ haven located just three hours’ drive or a 15 minute
flight from Nairobi. Giraffe ark is a rich fusion of Pan African, Western,
Oriental, and Arabian themes with a homely atmosphere.The lodge seeks qualified, self-driven, innovative, energetic and go getter individuals for various positions existing within its ranks.
Lodge Sales Executives
Number required: 2
Number required: 2
Job overview: This position is vital to ensure Giraffe Ark Lodge
is profitable.
You are responsible for generating
sales across all our key revenue streams (guest rooms and suites; meeting and
conferences and seminars; weddings, anniversary celebrations and funerals and
any special events).
Duties and Responsibilities
- Maximising key revenue streams to ensure
consistent usage of all lodge facilities.
- Building relationships with potential and past
clients
- Managing OTAs to improve guest room and suites
occupancies and yields.
- As required, attend trade shows, wedding
fairs, cold calling and networking events to bring new bookers and
contacts into the lodge.
- Managing the processes we have in place to
collect customer feedback and comments.
- Identify positives and build on these to
improve our products.
- Were the individual can be identified, address
negatives direct with the objective to turn a complainant into a loyal
customer.
- Develop action plans with other departments to
eliminate negatives.
- Establishing a process to ensure all new
customers and contacts are entered.
- Updating our website with i. all pricing
changes and events. ii. content for the blog. iii. Identifying those
sections which are “dated” and recommending replacement content
- Working with the Directors with the Lodge’s on
line Social Media presence.
- Identifying new relevant Social Media
Platforms.
- Work with the Directors: To review constantly
our hospitality products and pricing and to develop the Lodge’s Sales and
Marketing Plan
Person
specifications/Qualifications/Skills
- Experience within Conference and Event
management, and/or sales in the hospitality industry is preferred. With a
proven track record of sales.
- Bachelors Degree/Diploma in relevant field
with one to three years of sales experience, preferably in hotel sales or
other hospitality industries
- Strong “people person” with excellent
communication skills;
- Positive, persuasive personality;
- Diligent attention to detail, whilst ensuring
an exemplary experience for all customers.
- Team Player
- Excellent presentation skills
- Computer Literate
- Skilled at cold calling and other marketing
techniques.
- Comfortable with Social Media platforms
Food and Beverage Manager
Number required: 1
Number required: 1
Job Overview: The position holder will be in charge of
controlling and co-ordinating all Food and Beverage operations to the highest
standards.
Duties and Responsibilities
- Achievement of budgeted food sales, beverage
sales, labour costs and profitability.
- Completion of Customer Follow-up calls on a
timely basis.
- Timely analysis of Food & Beverage Prices
in relation to competition.
- Participation and input towards F&B Marketing
activities.
- Entertainment of potential and existing
customers.
- Preparation of Sales Promotions &
Mailings.
- Competitive analysis every six months by
calling competition and gathering data such as banquet kits, room rental
rates, etc.
- Telemarketing to previous clients to inquire
about possible future bookings.
- Development and maintenance of all department
control procedures.
- Handle all Food & Beverage inquiries and
ensure timely follow up on the same business day.
- To confirm all details relative to group functions
with meeting/banquet planners.
- Maintain and uphold Hotel credit policies.
- Directly responsible for large function
billings and overseeing medium/small function billings with particular
regard to accuracy and timeliness (48 hours)
- Ensuring that evaluation forms accompany all
invoices.
- Completion and review of monthly forecast.
- Attendance and participation at weekly F &
B meeting and Department Head meeting.
- Assist in menu planning and pricing in liaison
with the Chefs.
- Perform any other duties as allocated by the
lodge manager from time to time.
Person
specifications/Qualifications/Skills
- Bachelor Degree or Diploma in the Hospitality
sector from a recognized institution
- Minimum of 5 years’ experience in the same
capacity
- Minimum mean grade of C+ in KCSE
- Computer literate
- Team player,
- Good interpersonal skills,
- Honest,
- Self-motivated,
- Ability to work independently and under
pressure
Lodge Manager – Giraffe Ark Lodge
Number required: 1
Number required: 1
Job Overview: Overseeing all lodge operations to ensure safe and sound service delivery, making sure the clients get value for their money.
Ensuring all the clients are attended
to and coordinating the operations to meet daily customer expectations and
standards and acquiring and maintaining of new accounts to meet financial
obligations.
Duties and Responsibilities
Duties and Responsibilities
- Developing and implementing SOPS and monitor
to ensure proper standards of service adhered to at all times
- Check weekly and daily forecast, and supervise
table and room allocation to guests
- Welcome and seat guests in the restaurant,
supervise order taking and service and control meals for staying and walk
in guests
- In liaison with the Head Chef brief staff on
the day’s menu and coordinate service
- Monitor restaurant opening and closing duties
including staff grooming and hygiene, restaurant setting and cleanliness
for service
- Authorize purchase of stores requirements in
liaison with the F & B Manager and Housekeeping manager
- Conduct a monthly stock take of operating
equipment and maintain and update of all lodge records
- Continually monitor and control the usage of
equipment and supplies
- Gather feedback and comments/complaints from
guests and communicate to all concerned parties for action
- Plan, organize, allocate and co-ordinate the
work of the team & provide leadership to the team including preparing
duty rosters, off and leave schedules.
- Leading , motivating and developing and
controlling lodge staff
- Dealing with staff matters and welfare issues
- Conducting marketing and business development
for lodge products
- Dealing with credit facilities for the hotel
- Dealing with customer care and training of
staff in customer services and related field
- And any other duties that may be assigned from
time to time
Person
specifications/Qualifications/Skills
- Bachelor Degree or Diploma in the Hospitality
sector from a recognized institution
- Minimum of 5 years’ experience working as a
lodge manager
- Minimum mean grade of C+ in KCSE
- Computer literate
- Team player,
- Good interpersonal skills,
- Honest,
- Self-motivated,
- Ability to work independently and under
pressure
Application Mode
If you meet the said requirements and
are passionate enough to build a career in the hospitality industry, please
send your application in confidence by email attaching your detailed latest CV
to:
The Recruiter,
recruit.esquire@gmail.com
recruit.esquire@gmail.com
NB: Clearly state your current and expected salary in your application.
Closing date for applications is
Monday, 13th July 2015.
Only shortlisted candidates will be
contacted for interview.
Anchor group of companies is an equal opportunity employer.