CMC Motors Group Ltd
Exciting Career Opportunities: We
are one of the largest automotive and agricultural solutions providers in the
Region and a franchise holder of some of the renowned motor vehicle brands in
the world.
1. Branch Service Manager
Reporting to the Service Operations
Manager / Country Manager / Branch Manager, the incumbent will be responsible
for monitoring and achieving budgeted sales, gross margin & net profit for
the location by implementing standard operating procedures & effective
usage of human & other resources.
He/she will ensure customer
satisfaction targets are achieved by implementing best business practices and
implement & follow dealer standards set by manufacturers.
Key Responsibilities
- To maximize the revenue potential from Service
operations to meet the Net Sales, Gross margin & net profit
objectives.
- Provide positive customer experience and
achieve customer satisfaction targets through efficient service process.
- To monitor and coordinate the planned
individual staff career development plans are achieved through training
and ensure high motivation levels.
- To implement the Principals Dealer standards
on Systems and processes for achieving compliance and adopting best
business practice.
- Plan and deliver optimal utilization of the
manpower resources to meet or exceed Service performance KPI benchmarks on
productivity, efficiency, and turnaround time, revenue per order through
process and people development.
- Effectively monitor and follow up credit
outstanding as well maintain cordial relationship with Creditors to
achieve nil overdue more than 60 days and review credit limits in line
with business.
- To adhere to product concern handling and
escalation process to achieve timely resolution and customer satisfaction
and ensure staff are technically updated of the developments.
- Continually monitor the effectiveness of the
integrated sales and marketing strategy and planned activities, providing
and seeking feedback on the quality of delivery from and suggesting /
implementing corrective action where appropriate.
Minimum Qualifications, Knowledge
Experience & Key Competencies
- University degree in Automotive/Mechanical
Engineering from a recognized Institution.
- At least 8 -10 years’ experience in automotive
dealership out of which a minimum 5 years should be at Managerial Level in
a Service Department.
- A Results oriented person with sound
understanding of automotive dealer/distributor business processes and ERP
skills.
- Excellent verbal and written communication
skills, including the ability to convey ideas and positions clearly.
- Excellent interpersonal skills, with the
ability to establish and develop relationships.
- Analytical skills and Leadership skills,
decisiveness and business acumen.
- Highly organized and able to prioritize
workloads and meet tight deadlines.
2. Brands Manager
Reporting to the Group After sales
Manager, the incumbent will be responsible for assisting in the development of
Brand, PR and Public Engagement initiatives in line with annual business
strategy, to reinforce the corporate and brand image by effectively
administering the annual communication plan.
To liaise with all stake holders so as to ensure that maximum value is derived for the brand resulting in improved brand awareness, brand preference and ultimate increase in customer numbers thereby realizing business revenue. Minimal latitude for independent judgment is allowed.
Key Responsibilities
- To assist in the development, execution and
implementation of annual brand tactical plan while ensuring
brand/portfolio alignment with customer segments.
- Analyzes and defines the market and provide
accurate sales projections/forecasts for existing products
- Champions the Triple Bottom Line in brand
development, strategy and tactical initiatives
- Develops and implements marketing plan with
promotional budget responsibility. Implements promotional tactics within
budget parameters
- Provide Purchase based data analysis for the
brand. Provide insight and support to the enterprise to better understand
market trends and dynamics. Also, identify opportunities in markets where
there are unmet needs.
- Thorough and continuous monitoring of the
market with the franchise Divisional heads to ensure all products are
positioned to maximise competitiveness whilst also providing TE with
budgeted margins.
- At the same time ensures all relevant cost
factors are included within the franchises cost build up and submitted for
approval as per company policy.
- Devise and develop budgets for sales
marketing, administrative functions and personnel to effectively promote
the various brand image and market share in the region.
- Translate brand strategies into brand plans,
brand positioning and go-to-market strategies.
- Lead creative development and create
motivating stimulus to get targeted population to “take action”
- Measure and report performance of all
marketing campaigns, and assess against goals (ROI and KPIs)
- Monitor market trends, research consumer
markets and competitors’ activities to identify opportunities and key
issues
- Oversee the development and implementation of
an effective digital marketing and advertising activities to ensure
consistency with the various franchise line strategy.
- Identify challenges and emerging issues faced
by the organization.
- Work with senior management team and staff to
recognize internal and external communications opportunities and
solutions, and define and execute appropriate strategies to support them.
- Create strategic linkages, alliances and
integration within principle areas of responsibility, in the community in
the form of strategic partnerships that leverage influence, investment or
impact CSR.
- Oversee development of all print
communications including marketing materials and electronic
communications, website and new media; manage relationships with
associated vendors.
Minimum Qualifications, Knowledge
Experience & Key Competencies
- University degree in PR or Marketing from a
recognized Institution.
- A post graduate Diploma in Marketing is
desirable
- At least 5 years’ experience in
Marketing/Public Relations.
- Agency, Media house experience is an added
value.
- Broad knowledge of the technical elements
involved in communications, public relations, issues management and
advertising.
- Demonstrated leadership skills and
Strategic/Systems Thinking, Customer Orientation, Decisiveness.
- Excellent verbal and written communication
skills, including the ability to convey ideas and positions clearly.
- Excellent interpersonal skills, with the ability
to establish and develop relationships.
3. Supply Chain Executive
Reporting to the Parts Supply Chain
Manager, the incumbent will be responsible for the performance of the daily
duties and responsibilities in the Central Parts Procurement department leading
to enhanced sales, performance, growth and sustainability of the Parts
Department through a stabilized Part Supply Chain process.
Key Responsibilities
- Ensure effective management of materials
across the region.
- Execute the Parts Purchase Plan for the three
countries.
- Monitor Purchase Plan performance against
actual for review and adjustment.
- Generate orders from Easy Stock/Syncron for
all brands across the three countries.
- Order transmission to principals for all
brands.
- Branch ordering and recall.
- Manage Principal relationships and Accounts.
- Order tracking and Lead time reporting at the
various stages with the respective Stake Holders (Principals, Finance,
Logistics)
- Conduct Market Surveys (Price Comparisons)
with a view of establishing the Groups competitive position.
Minimum Qualifications, Knowledge
Experience & Key Competencies
- University Degree in
Procurement/Logistics/Supply Chain from a recognized Institution.
- A post graduate Diploma in Supply chain is
desirable
- At least 5 years’ experience in supply chain
management.
- Experience in the automotive industry is an
added value.
- Ability to collaborate with fellow associates
and stakeholders for results.
- Demonstrate and advocate integrity and ethical
behavior throughout the supply chain.
- Sound problem solving, analytical and decision
making skills.
Interested candidates who meet the
above qualifications and experience should apply for the role via the address
below by 12th June 2015 quoting the specific role you are applying for on the
envelope.
The Group Human Resource Manager
P.O.Box 30135-00100
Nairobi
Only shortlisted candidates will be contacted.
