IT Intern – Kenya Country Office
Team / Programme: HR, Admin and IT Department
Location: Nairobi
Post Type: National (6 months)
Duration: 6 Months
Child Safeguarding: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.
Duration: 6 Months
Child Safeguarding: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.
Role Purpose: Under the general direction and guidance of
the IT Assistant, provide timely and high quality IT technical support to SC
staff members.
The post holder will also play a big
role in supporting the Area Offices with their IT requirements, through
distance support from Nairobi and through facilitating local service provider
support.
Scope of Role:
Reports to: IT Assistant
Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners.
Reports to: IT Assistant
Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners.
Current programming focuses on child
protection, child rights governance, education, health, HIV/AIDS, livelihoods,
nutrition and WASH.
In 2012, as part of a global
reorganization process, Save the Children combined the programmes of SC UK, SC
Canada and SC Finland to create a single operation in Kenya.
In Feb 2014, we completed a second
transition, which saw us join forces with the British INGO, Merlin, and merge
their health and nutrition programmes with our own.
Save the Children now has an
operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Turkana
and Wajir and we work through partners in many other parts of the
country.
We employ nearly 300 staff and will
have an operating annual budget in 2015 of approximately US$20-25 million.
Staff directly reporting to this post: None
Key Areas of Accountabilities
End User Support
Staff directly reporting to this post: None
Key Areas of Accountabilities
End User Support
- Provide day to day end user support on general
computer applications and IT systems in the Country Office.
- Provide training materials and procedures,
and/or train users in the proper use of hardware and software.
- Set up equipment for staff use, performing or
ensuring proper installation of cable, operating systems, and appropriate
software (installation of antivirus, encryption systems, running software
updates).
- Consult with systems users to establish
requirements for modifications to existing systems or deployment of new
systems.
Technical Support
- Install and perform minor repairs to hardware,
software, and peripheral equipment, following design or installation
specifications.
- Provide end user support and resolution of
technical issues via email, phone and other means of communication.
- Install, operate and maintain network
equipment including routers, hubs, switches, modems and any other network
devices.
- Install and configure local area data
communications networks which may carry data, voice and video communications
following SCI IT standards.
- Monitor the office network connection on a
daily basis to ensure network stability.
- Provide preventive and corrective maintenance
of desktop, laptops computer, scanners, projectors and network equipment.
IT Administration
- Oversee the daily performance of computer
systems (Desktop, Laptops / Servers) in the Country Office.
- Maintain and log IT issues using the in-house
IT incident reporting system of daily support requests, the issues raised
and remedial action taken.
- Refer major hardware or software problems or
defective products to vendors or technicians for service.
- Prepare evaluations of software or hardware,
and recommend improvements or upgrades.
- Establish a routine maintenance schedule for
all IT equipment in Nairobi and Area Offices.
IT Asset Management
- Maintain an asset register for all IT
equipment including hardware, software, telecommunication and network
equipment.
- Track and control allocation of IT equipment
to staff in the country office and between area offices.
- Ensure that all contracts, service level
agreement, job cards and any other IT documentation are filled and kept on
the IT filing system.
Skills and Behaviours (our Values in
Practice)
Accountability:
- Holds self accountable for making decisions,
managing resources efficiently, achieving and role modelling Save the
Children values
- Holds the team and partners accountable to
deliver on their responsibilities - giving them the freedom to deliver in
the best way they see fit, providing the necessary development to improve
performance and applying appropriate consequences when results are not
achieved
Ambition:
- Sets ambitious and challenging goals for
themselves (and their team), takes responsibility for their own personal
development and encourages others to do the same
- Widely shares their personal vision for Save
the Children, engages and motivates others
- Future orientated, thinks strategically
Collaboration:
- Builds and maintains effective relationships,
with their team, colleagues, members and external partners and supporters
- Values diversity, sees it as a source of
competitive strength
- Approachable, good listener, easy to talk to
Creativity:
- Develops and encourages new and innovative
solutions
- Willing to take disciplined risks
Integrity:
- Honest, encourages openness and transparency
Qualifications and Experience
- Minimum Advanced Diploma or Degree in
Information Technology or related field with emphasis on hardware.
- Minimum one year experience in working in an
IT environment.
- Familiarity with the network infrastructure
(network switch, cable and patch panels, Wireless WAP and routers).
- Knowledge of operating ICT office equipment.
- Good interpersonal skills with the ability to
communicate and negotiate clearly and effectively at all levels, taking
into account cultural and language difficulties. Tact and diplomacy are
essential.
- Ability to work closely in a team, adaptable,
flexible, able to Improvise and work in an environment that is often
stressful and potentially volatile.
- Ability to work independently and efficiently
to meet deadlines.
- Excellent communication (oral and written),
interpersonal, organizational, and presentation skills.
- Experience of working in insecure/conflict
situations and security management.
- The capacity and willingness to be extremely
flexible and accommodating in difficult and frustrating working
circumstances is required.
- Commitment to and understanding of Save the
Children’s aims, values and principles.
- Ability and willingness to travel regularly
into the field.
How to Apply
Interested candidates are required to submit a CV and mandatory Cover letter to Kenya.jobapplications@savethechildren.org and a copy to michael.asiyo@savethechildren.org indicating the Position Title on the subject line by 23rd April 2015.
Interested candidates are required to submit a CV and mandatory Cover letter to Kenya.jobapplications@savethechildren.org and a copy to michael.asiyo@savethechildren.org indicating the Position Title on the subject line by 23rd April 2015.
Only shortlisted candidates will be
contacted.