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IT Intern Job in Nairobi, Kenya

IT Intern – Kenya Country Office
Team / Programme: HR, Admin and IT Department

Location: Nairobi
Grade: Internship    

Post Type: National (6 months)

Duration: 6 Months

Child Safeguarding: Level 3 - the responsibilities of the post may require the post holder to have regular contact with or access to children or young people.
Role Purpose: Under the general direction and guidance of the IT Assistant, provide timely and high quality IT technical support to SC staff members. 

The post holder will also play a big role in supporting the Area Offices with their IT requirements, through distance support from Nairobi and through facilitating local service provider support.

Scope of Role: 

Reports to:  IT Assistant

Dimensions: Save the Children has been operational in Kenya since the 1950s, providing support to children through developmental and humanitarian relief programmes delivered both directly and through local partners. 

Current programming focuses on child protection, child rights governance, education, health, HIV/AIDS, livelihoods, nutrition and WASH.

 In 2012, as part of a global reorganization process, Save the Children combined the programmes of SC UK, SC Canada and SC Finland to create a single operation in Kenya.

In Feb 2014, we completed a second transition, which saw us join forces with the British INGO, Merlin, and merge their health and nutrition programmes with our own. 

Save the Children now has an operational presence in Bungoma, Dadaab Refugee Camp, Garissa, Mandera, Turkana and Wajir and we work through partners in many other parts of the country. 

We employ nearly 300 staff and will have an operating annual budget in 2015 of approximately US$20-25 million.

Staff directly reporting to this post: None

Key Areas of Accountabilities 

End User Support
  • Provide day to day end user support on general computer applications and IT systems in the Country Office.
  • Provide training materials and procedures, and/or train users in the proper use of hardware and software.
  • Set up equipment for staff use, performing or ensuring proper installation of cable, operating systems, and appropriate software (installation of antivirus, encryption systems, running software updates).
  • Consult with systems users to establish requirements for modifications to existing systems or deployment of new systems.
Technical Support
  • Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.
  • Provide end user support and resolution of technical issues via email, phone and other means of communication.
  • Install, operate and maintain network equipment including routers, hubs, switches, modems and any other network devices.
  • Install and configure local area data communications networks which may carry data, voice and video communications following SCI IT standards.
  • Monitor the office network connection on a daily basis to ensure network stability.
  • Provide preventive and corrective maintenance of desktop, laptops computer, scanners, projectors and network equipment.
IT Administration
  • Oversee the daily performance of computer systems (Desktop, Laptops / Servers) in the Country Office.
  • Maintain and log IT issues using the in-house IT incident reporting system of daily support requests, the issues raised and remedial action taken.
  • Refer major hardware or software problems or defective products to vendors or technicians for service.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Establish a routine maintenance schedule for all IT equipment in Nairobi and Area Offices.
IT Asset Management
  • Maintain an asset register for all IT equipment including hardware, software, telecommunication and network equipment.
  • Track and control allocation of IT equipment to staff in the country office and between area offices.
  • Ensure that all contracts, service level agreement, job cards and any other IT documentation are filled and kept on the IT filing system.
Skills and Behaviours (our Values in Practice)
  • Holds self accountable for making decisions, managing resources efficiently, achieving and role modelling Save the Children values
  • Holds the team and partners accountable to deliver on their responsibilities - giving them the freedom to deliver in the best way they see fit, providing the necessary development to improve performance and applying appropriate consequences when results are not achieved
  • Sets ambitious and challenging goals for themselves (and their team), takes responsibility for their own personal development and encourages others to do the same
  • Widely shares their personal vision for Save the Children, engages and motivates others
  • Future orientated, thinks strategically
  • Builds and maintains effective relationships, with their team, colleagues, members and external partners and supporters
  • Values diversity, sees it as a source of competitive strength
  • Approachable, good listener, easy to talk to
  • Develops and encourages new and innovative solutions
  • Willing to take disciplined risks
  • Honest, encourages openness and transparency
Qualifications and Experience
  • Minimum Advanced Diploma or Degree in Information Technology or related field with emphasis on hardware.
  • Minimum one year experience in working in an IT environment.
  • Familiarity with the network infrastructure (network switch, cable and patch panels, Wireless WAP and routers).
  • Knowledge of operating ICT office equipment.
  • Good interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language difficulties. Tact and diplomacy are essential.
  • Ability to work closely in a team, adaptable, flexible, able to Improvise and work in an environment that is often stressful and potentially volatile.
  • Ability to work independently and efficiently to meet deadlines.
  • Excellent communication (oral and written), interpersonal, organizational, and presentation skills.
  • Experience of working in insecure/conflict situations and security management.
  • The capacity and willingness to be extremely flexible and accommodating in difficult and frustrating working circumstances is required.
  • Commitment to and understanding of Save the Children’s aims, values and principles.
  • Ability and willingness to travel regularly into the field.
How to Apply

Interested candidates are required to submit a CV and mandatory Cover letter to  and a copy to indicating the Position Title on the subject line by 23rd April 2015.  

Only shortlisted candidates will be contacted.

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