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Collections Agent Jobs in Nairobi, Kenya

afb offers an opportunity to people who want to improve themselves in a dynamic and growing international business.  

We embrace talent that is engaging, has high energy and integrity, and is focused on delivering results and a great customer experience.  

We believe in the power of developing our internal resources to introduce our fresh new business approach to Kenya and other African countries.  

You will help to develop our offering and processes to deliver exceptional business results whilst putting the needs of the customer at the forefront.

afb will be working with the retail industry in Kenya to provide customers with an  end-to-end retail credit service. 

afb facilitates this service from the application process through to collections.
All applicants need to be able to handle change as it is the nature of any start up business that there will be constant change until the business normalizes.

Job Title: 
Collections Agent
Department: Collections, Contact Centre
Reporting Line: Collections Manager
Site Location: Nairobi, Kenya

Job Overview: To manage delinquent customer portfolio and to recover any overdue monies in line with afb policies.

  • To manage work queues to ensure all delinquent queues are actioned. 
  • All information to be captured accurately.
  • Make contact with defaulting customers either by calling or visiting them with an aim of negotiating a settlement of the arrears
  • Monitoring collection accounts allocated on a daily basis and take appropriate actions to ensure that the collection portfolio remains within accepted limits through the application of sound credit judgment within policy guidelines.
  • To investigate and resolve any customer queries and complaints through verbal or written correspondence in line with afb policies.
  • To achieve the monthly collection targets.
  • Other ad hoc tasks as defined by the Collections Manager
  • Identify and escalate deceased or disabled customers to collections management for review or collection termination.
  • Perform field visits and submit reports/acti0n plans to recover debt.
  • Work closely with the branches on their bad debt portfolio
Qualifications, Skills & Experience Required.
  • 1-2 years of collections experience
  • A good level of general education – completion of Grade 12
  • Computer literacy
  • Previous experience in retail or financial services advantageous
  • Fluent in English (written and verbal) and Swahili
Competencies Required for this Role.
  • Team Player
  • Detail orientation
  • Self-motivated and pro – active
  • Flexibility and ability to adapt to change
  • Problem solving / solution driven / negotiation
  • Confident
  • Excellent communication skills – articulate and well spoken

If you are interested and meet the above requirements and competencies, kindly send your cv and cover letter detailing your suitability for the position applied for to

This position is urgent.

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