Kenafric Industries Career Opportunities

Job Title: Head of Sales & Distribution
 
Reports to: Business Unit Head
 
Area: Nairobi

Job Purpose:Manages sales of the company’s products and services in within the region. Ensures consistent, profitable growth in sales revenues through positive planning, deployment and management of sales personnel. Identifies objectives, strategies and action plans to improve short- and long-term sales and earnings.

Job Dimensions:
 
Number of Staff Supervised: 35    


Direct Reports: 10
 
Total: 25
 
Key Accountabilities:
  • Head of Sales in charge of all sales operations, departments and personnel involved in the sales function of the country under responsibility
  • To meet monthly, quarterly, and annual revenue targets and grow sales year on year
  • Manage and drive distributors to deliver in terms of resources, reports, coverage and appropriate terms of trade
  • Evaluate market trends and gather competitive information, identify trends that effect current and future growth of regional sales and profitability. Disseminate information to regional sales representatives, corporate marketing and sales operations.
  • Development of customer relationships through regular operational reviews to ensure that product availability, distribution and  opportunities are grasped
  • Develop and implement efficient route to market strategies for both  General and Modern trade channels
  • Monitor, analyze sales and market trends
  • Responsible for the Region’s forecasting and sales tracking.
  • Directs the selling activities within the Region, inclusive of resource deployment and customer interactions.
  • Responsible for managing and controlling the sales budget
  • Monitor and measure effective implementation of field management best practices by sales force.
  • To report in to Business Unit Head on a daily basis.
Application of Guidelines & Decision Making Authority: Empowered to make decisions within the Region and on behalf of the Region, and authority to make cross functional decisions in partnership with peers of other functions. 

Qualifications, Experience & Skills

Education and Training Requirements:
  • A university degree in marketing or business studies is preferred; or a minimum of seven years of related experience or training in the manufacturing sector; or the equivalent combination of formal education and experience.
  • Experience in developing marketing and sales strategies.
  • Proven ability to motivate and lead the sales team.
  • A good working knowledge of Microsoft Office Suite is required.
  • A valid driver’s license
Competencies:
  • Problem-solving and analytical skills to interpret sales performance and market trend information.
  • Excellent oral and written communication skills.
  • A go-getter / self-starter able to take initiative and operate independently of regular coaching
  • Results-oriented with clarity on customer relationship management
  • Experience in hands-on selling of products of high unit value
  • Strong, clear communication and presentation skills
  • Can present himself / herself well and properly represent the company

Job Title: Customer Order Processing Officer
 
Reports to: Head of Order Fulfilment & FG Inventory
 
Area: Supply Chain

Job Purpose: The core purpose of the role is to manage the company’s Revenue Stream to meet company requirements by ensuring timely processing and delivery of customer orders, ensuring stock availability, reducing exposure to stock out, Ensuring efficient use of SAP ERP, ensure adherence to stock policies, and ensuring product availability to all customers.

Key Accountabilities: 
 
Customer Order Processing
  • Processing of Customer Orders within 15 minutes of Order request from 8am to 5pm during official working Days.
  • Escalate Orders that are unfulfilled on a daily basis for prompt resolution
  • Cancel Open Orders that are over 7 days old in the system
  • Transact Customer Orders within 2 hours of Order placement.
  • Ensure timely processing and delivery of Customer Orders;
  • Ensure delivery costs to Customer are optimized by defining the economic order quantities for each order and product by time period;
  • Ensure stock availability within the warehouse for Customer Order processing;
  • Ensure effective use of ERP systems;
  • Ensure Customer Stock Returns are processed in the system and avoid stock obsolescence;
Inventory Control
  • Ensure accurate data in ERP through correctness in order processing and advice on deviation
  • Identification of Inventory deviations while processing orders and reporting to line manager on resolution of the deviations.
  • Identification and follow up  of unfulfilled orders
  • Ensure stock returned from customers is processed and advice on re-allocation to other customers to avoid pile up in Warehouse.
Customer Service
  • Ensure escalation and closure of all Customer Order issues within SLA
  • Provide timely response on order status.
  • Advice Customers / Sales team on red flags, stock outs, and stock availability.
  • Record all customer complaints in database.
  • Resolve Customer Complaints & Queries by co-ordinating all internal parties in delighting customers;
Stock Data
  • Maintain accurate stock data in ERP systems by ensuring prompt capture of stock movements
  • Ensure correctness of transaction and ensure no errors in transactions.
  • Prompt identification of transactional errors and ensure on time correction of the same.
  • Maintain Customer Orders issue log that enumerates error occurrence.
User Training, Support and Reference Documentation
  • Documenting procedures that will in turn improve service delivery and create continuity
  • Train new users on key processes as necessary
  • Promote efficient user processes and user support through provision of up-to-date and accurate procedures documents at all times in line with ISO  requirements
  • Provide user issue resolution for all inventory related issues from 3rd party logistics providers, provide manuals and guidance notes to users for reference as necessary
Reporting
  • Produce accurate and timely reports in accordance with the Supply Chain Metrics framework.
  • Circulate relevant reports to stakeholder departments including order velocity, order fill rates, stock ageing, stock obsolescence and Material Movement reports
Other Duties
  • Support general business activities and requirements of the specific functional groups.
  • Execute other reasonable duties/tasks from time to time as assigned by your supervisor / Board of Directors.
Application of Guidelines & Decision Making Authority
 
Guidelines:
 
The Customer Order Processing Officer may not buy or sell product or services below the established discount limits.
  • Must follow the company’s policies, procedures and ethos.
  • Cannot partake in any activities which would be deemed as a conflict of interest in their role with the company.
  • Must not participate in serious misconduct as this will lead to termination of employment
  • Where there is a dispute between yourself and a team member, customers or suppliers this is to be referred to your manager at the earliest instance.
  • Can dispose, sell or purchase any capital asset with the approval of the Board of Directors of Kenafric Industries Ltd
  • Can commit the business to product purchase within the approved guidelines.
Decision Making:
  • Order Processing
Qualifications, Experience & Skills
 
Minimum Qualifications:
  • Degree in Business or similar qualification
  • Professional Qualification in Supply Chain Management
  • SAP ERP including in-depth knowledge in Sales & Distribution Module
  • Microsoft Office productivity packages, internet and e-mail – intermediary
Minimum Experience:
  • 1 Year experience in Order Processing within SAP environment
Skills:

Technical Skills
  • Project management skills
Management Skills
  • High integrity and ethical standards
  • Analytical skills
  • Good interpersonal and communication skills with emphasis on formal presentations.
  • Team player with excellent influencing skills
  • High level of Initiative and self-drive
  • Problem solving and decision-making skills.
  • Ability to collaborate with cross-functional stakeholders at all levels of the organization
  • Consistent follow-up skills, demonstrated project management abilities.
  • Demonstrated negotiation skills
Competencies:
  • Putting customers first – understands the value of profitable customers. Listening to and understanding customer needs. Delivering outstanding customer service.
  • Performing through our people – motivates people & teams to perform. Values & adapts to different cultures.
  • Delivering results – can do. Delivers, drives Kenafric to win. Sets & prioritizes challenging targets. Decisive, makes decisions. Focused, manages own time & other resources. Is cost conscious without reducing profitability and compromising quality. Manages risks.
  • Managing a changing environment – analytical, simplifies the complex & ambiguous. Thinks laterally & creatively. Displays sound judgment, solves problems.
  • Making a personal difference – positive & courageous. Open, trustworthy & trusting. Resilient, takes personal responsibility. Curious, seeks opportunities to learn.
  • Communicating for impact – communicates with enthusiasm & clarity. Inspires and influences others

How to Apply

Applications should be sent to recruit@kenafricind.com with the Job title as the subject matter of the email

Please note that only successful candidates will be contacted

We are an equal opportunity employer