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Receptionist Job in Kenya

We are looking for a Receptionist who is well knowledgeable with the standard operating procedures for guest relations. 

Some key responsibilities include:
·                     Deliver excellent customer service, at all times
·                     Assist in keeping the hotel reception area clean and tidy, at all times
·                     Deal with all enquiries in a professional and courteous manner, in person, on the telephone or via e-mail
·                     Administer all reservations, cancellations and no-shows, in line with company policy
·                     Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities
·                     Fulfill all reasonable requests from guests to ensure their comfort, satisfaction and safety
·                     Report any maintenance issues immediately to line manager, including all furniture, fittings and equipment
·                     Provide reports, as required, for housekeepers and management
·                     Be responsible for evacuation, in cases of emergency, acting as first point of contact for guests and the emergency services
Key Attributes
·                     Able to remain calm under pressure and problem solve accordingly.
·                     Be able to communicate as clearly and concisely as possible, whether face to face, over the phone or via email.
·                     Must be smart and have a presentable personality.
·                     Friendly & with outstanding people skills.
·                     Demonstrate merit and ability in their work performance and results
·                     Diploma in front office/customer service
·                     2 years working experience in the same capacity
·                     Must have excellent computer skills especially Ms excel, Ms word, point of sale Email and
·                     Typing skills
Salary: Negotiable

If qualified, kindly send your CV and a recent photo to clearly indicating ‘Receptionist Job’ on the subject line by 15th December, 2014. 

Do not attach any certificates.

Only shortlisted candidates shall be contacted.

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