Vacancy: Executive Housekeeper
Division / Department: Rooms / Housekeeping
Division / Department: Rooms / Housekeeping
Reporting Line:Director of Rooms
Job Objectives:
Job Objectives:
- To manage the Housekeeping Department, Laundry
Department, Flower Arrangement Section, Butler Services to be most
effective and profitable unit and to assist other departments to maintain
and improve the services provided to the guests and fellow
employees.
- Inspect entire hotel premises to ensure
cleanness and satisfactory condition.
- Maintain proper record and control procedures
for lost and found items.
- Ensure that staffs are trained regularly. Also
oversee the department in the absence of the Director of Rooms.
Primary Responsibilities:
- Oversees the effectiveness of all aspects of
the Housekeeping operation and other related departments.
- Meets the head of each section to ensure that
daily assignments and objectives are cleared to everyone.
- Ensures that training of all staff and
refresher courses for existing personnel are done regularly and
effectively.
- Evaluates the performance of heads of all
sections and makes sure that evaluations of other employees in
Housekeeping are done fairly and objectively.
- Inspects entire hotel (& apartment
premises) as frequently as possible, to ensure all areas are kept clean
and in satisfactory condition.
- Spot-checks vacant and occupied guest rooms,
and some areas of the apartment service.
- Inspects all VIP and long-staying guest rooms.
- Maintains proper record and control procedures
for lost and found items.
- Distributes keys to Housekeeping staff (Floor
Supervisors & Housekeeping attendants)
- Oversees the department in the absence of the
Director of Rooms.
- Performs other duties as assigned by Supervisor.
Administrative Responsibilities
- Screens and Acknowledges daily work schedules.
- Conducts daily briefing and de-briefing to the
heads of all sections
- Ensures that an effective duty assigned to the
sufficiency of manpower in accordance to volume of business.
- Establishes two-way communication with related
departments.
- Set as good samples to communicate effectively
with guests, subordinates, immediate supervisors and others.
- Manages time effectively by meeting deadlines
on time.
- Administers personnel action on leaves &
overtime requests, disciplinary actions and commendation.
- Identifies and solves problems in a
professional manner.
- Acknowledges logbook and ensures that each
recorded problems is attended.
- Ensures that consumption reports, inventories,
lost & found log books are handled according to the policies and
procedures.
Technical Responsibilities
- Understands and can explain job
descriptions of all positions in the Housekeeping Department
- Knows and understands policies relating to
Housekeeping, laundry, and other areas in the Rooms and Guest Services
including Engineering and other departments.
- Recognizes good quality products and
presentation.
- Checks and improves all service standards established
by the company.
- Supervises staff activities to maximize
revenue and minimize costs.
- Provides assistance to the staff when required
during peak periods.
- Maintains grooming standards for all
personnel.
- Conserve energy and water at all time by not
decreasing guest comfort and cleaning efficiency.
- Manages wastes by reducing and recycle the
wastes, carefully use of all resources.
- Ensures that Housekeeping and related
departments’ employees can communicate with guests and the fellow
employees politely and professionally.
- Works closely with other room’s managers to do
the profit and capital expenditure budgets.
- Ensures that par stocks of operating supplies
and equipment are met the standard procedures of housekeeping.
- Maintains and improves the quality of services
and facilities according to the company’s standards at all times.
Commercial Responsibilities
- Communicates effectively with guest, clients,
business partners and employees.
- To be a good sales person to promote hotel’s
image and businesses.
- Participates community projects or activities
in order to promoting the hotel’s image and cooperation to improve
community relationship.
- Represents management team, hotel, and company
well with any external guests.
Human Resources Responsibilities:
- Coaches and counsels all staff when
applicable.
- Evaluates objectively the performance of
Housekeeping Manager, Assistant Housekeepers, Housekeeping Agents and
other related staff.
- Provides the most effective training to all
housekeeping and related employees regularly.
- Motivates staff to grow within the company.
- Develops him/herself to be better manager at
all times.
Relationship
- Reports to Director of Rooms or GM/HM in
absence of Dir. of Rooms or superior.
- Directs and supervises activities of the
Housekeeping and other related employees.
- Coordinates with other managers for all
activities of the hotel.
- Interacts with clients, guests, government
officials, supplies, and other important individual in the community in
promoting the hotel.
Job Requirement
- Reports to Director of Rooms or GM/HM in
absence of Dir. of Rooms or superior.
- Directs and supervises activities of the
Housekeeping and other related employees.
- Coordinates with other managers for all
activities of the hotel.
- Interacts with clients, guests, government
officials, supplies, and other important individual in the community in
promoting the hotel.