Our client, a leading world class
supplier of industrial and domestic appliances is seeking to recruit customer care assistant urgently.
Location: Nairobi
Roles
·
To provide an efficient and effective
service to customers, understanding their needs and requirements, working to
exceed these wherever possible
·
To demonstrate a positive,
enthusiastic, committed and flexible attitude towards
·
customers and other team members,
recognizing the importance and benefits of effective team working
·
Deliver customer service in line with
‘best practice’. Ensure compliance to relevant policies.
·
Process customer purchases through
till system, ensure application of discounts and promotions are applied
correctly, whilst maintaining vigilance against stock loss
·
Process customer refunds, seeking
guidance where necessary
·
Provide point of contact for customer
enquiries, dealing with these through to a successful outcome
·
Provide assistance to customers
should an incident occur, seeking guidance in line with company policies
·
Take responsibility for till station
and till all, ensure area is maintained in line with company ‘best practice’
Qualifications
·
Diploma in Customer Care/PR/Sales and
Marketing
·
2 years experience
·
Good interpersonal skills and good
communication skills
If qualified kindly send your CV to
jobs@jantakenya.com clearly indicating ‘Customer Care Assistant ‘by 6th
January, 2015. Do not attach any certificates.
Only shortlisted candidates shall be contacted.
Only shortlisted candidates shall be contacted.