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Job Opportunities at Liberty Life Ltd Kenya

We are a leading insurance services company affiliated to Liberty Group, a wealth management company represented in 14 African countries.
We use our knowledge and action to guide our customers on their journey to financial freedom.
We believe in responding to the changing consumer and market needs through innovative solutions and technologically efficient processes.

To help us advance this goal, we are seeking talented, self motivated and skilled individuals of high personal integrity to fill the following position:

Job Title: Head of Agency Sales
Department: Sales & Distribution
Job Location: Liberty House, Nairobi

Key Objective of the Job: To develop and execute the Agency strategy, to ensure sustainable business growth, market share, profitability in line with business objectives
Job Summary 
To implement effective Agency force management processes in the business unit to grow and develop capacity in order to achieve manpower targets and sustain productivity levels.
To develop and implement the sales growth strategy in order to achieve the agreed sales targets in alignment with business unit objectives.
To effectively plan, control and manage costs within agreed expense budgets, to ensure efficiency of spend in support of business unit profitability and sustainability objectives.
To take responsibility for planning, organizing, monitoring, allocating resources and directing activities within the business to ensure delivery of targets within agreed budget.
To ensure that all relevant external legislation and Liberty Life specific policies and procedures are adhered to within the country Agency Sales
To take responsibility for managing, developing, maintaining and leveraging relationships with all internal and external stakeholders in order to drive business unit objectives within the unit
To analyze, interpret management information and report on varied business metrics accurately and timeously in order to facilitate effective business decision making.
To provide effective and efficient management of agents compensation and benefits.
To identify barriers to business growth that emanates from service delivery dissatisfaction and devise suitable methods of overcoming those barriers.
To build up detailed knowledge about the company’s products, keep abreast of market conditions and developments, analyze market research data, intelligence, and their implication to the Company and advise management accordingly.
Academic and Professional Qualification
  • Minimum First degree in a business related field
  • Diploma in  Sales and Marketing Management or Entrepreneurship
  • Certificate of Proficiency
Experience and Knowledge
  • Minimum 6 years in Sales/Marketing management experience in the financial services and life insurance industry
  • 2 years Agency sales experience at management level
Technical Job related Knowledge
  • Knowledge of regulatory requirements
  • Selling  skills
  • Risk awareness
  • Business management skills
  • Process understanding
  • Knowledge of Insurance  law
  • Sales & Marketing management
  • Business communications
Technical Competency
  • Networking and relationship building skills (business development / entrepreneurial)
  • Financial / budgeting skills and analysis
  • Strategic / Tactical thinking
  • Leadership
  • Decisiveness
  • Problem solving
  • Verbal and written communication
  • Analytical

Job Title: IT Support Specialist
Department: I.C.T
Job Location: Liberty House, Nairobi
Key Objective of the Job: To take responsibility for the timely and effective response to IT user queries and problems, on boarding new employees and escalate unresolved queries.

Job Summary
  • To resolve both basic and complex user queries and problems timely and effectively.
  • To own and resolve issues assigned on the help desk as per set SLA¡¦s
  • To advise users on both new and established systems.
  • To ensure compliance to protocol, policies and procedures.
  • To update the knowledge base with solutions etc. for future reference.
  • To provide support and training to new users on system access and housekeeping for operational efficiency.
  • Compiles and updates the list of PC¡¨s and laptops register for accountability
  • To ensure availability of back up media for scheduled backups and movements of the media to safe storage as per policy.
  • To setup workstations, install relevant business applications and IT utilities to ensure user productivity
Academic and Professional Qualification
  • Degree in Computer Sciences/IT
  • Diploma in IT or Equivalent
  • MCSE certification
  • Experience and Knowledge
  • No experience but on the job training
Technical Job related Knowledge
Job Knowledge:
  • Windows Operating Systems (basic), MS Office, MS Exchange, Internet Explorer, Visual Basic, MS SQL, Applications (Exergy, SAP, Compen, Everest, Help Desk systems), Anti-Virus software (Symantec), Remote control tools Knowledge of projectors / PC connection / video conferencing
  • Understanding of user profiles on AD; Understanding of when to engage with UAM,
  • Understanding of when to release large e-mails, General understanding of Liberty processes and structures, 
  • Knowledge of mobile devices (iPads, tablets & Cellphones) desirable
Job Related Skills:
  • Vendor Management with regard to configuration of PC's, 
  • Installing & Troubleshooting of printers, desktops and laptops 
  • Resetting passwords Remote control Logging into the Cisco telephonic system 
  • Troubleshooting & Problem solving
  • Identifying queries that needs to be escalated, 
  • Customer centricity, 
  • Time Management skills, 
  • Team-player, 
  • Interpersonal skills,
  • Listening skills, 
  • Communication (verbal & written) skills
Technical Competency:
Essential Knowledge:
  • Planning and Organizing - Organizing
  • Writing and Reporting - Written Communication
  • Business Interaction
  • Computer Skills (windows environment and MS office
  • Network setup/maintenance basics
  • Decision making and problem solving
  • IT Security
  • IT Knowledge
  • Trouble shooting ability
  • Service Management process
Desirable Knowledge:
  • Risk Awareness, Desirable
  • Quality Mgt System Support
  • Business IT Systems
  • Administration

Job Title: Regional Business Development Managers (2)
Department: Sales & Distribution
Job Location: Kisumu and Mombasa
Key Objective of the Job: To identify business opportunities within the region, Market the company’s financial solutions, Mentor, motivate and guide Agency Managers and Financial Advisors to achieve business objectives as per set sales targets to ensure business growth, market share, profitability and sustainability of the Region.

Job Summary 

  • Identify, recruit, brokers, independent agent, agencies within allocated region for the purpose of soliciting, procuring and promptly submitting business to Liberty Life.
  • To effectively manage the Agency Managers in the region to grow and develop capacity to achieve individual agency sales targets and sustain productivity levels.
  • To support the sales team in identifying and penetrating new markets through driving effective marketing and sales initiatives
  • To implement the regional sales growth strategy in order to achieve the agreed sales targets in alignment with the business objectives.
  • To ensure retail business conversion rate of above 70%
  • To ensure quality customer service delivery standards and relationship management in identified and allocated markets to retain and grow market share
  • To grow the Group Life sales targets through Broker and Independent Agents as well as the direct sales
  • To meet the Deposit Administration targets through Direct sales, Brokers and through the Independent Agents
  • To meet the Bancassurance and affinity targets in line with the overall business objectives
  • To be custodians of standards in the Region and to ensure that business is done ethically and in a complaint manner
  • To keep up to date with competitor information and market trends in order to identify new business opportunities and to contribute towards the development of competitive new products and the enhancement of existing products.
 Academic and Professional Qualification
  • Bachelors degree in a business related field
  • A qualification in Insurance Industry - ACII or FLMI and COP
  • A strong qualification in Sales & Marketing
Experience and Knowledge
  • Minimum of 3 years sales experience in the financial services industry. Preferably in the Long Term Insurance market, some of which should be in agency sales, direct insurance sales & corporate clients.
  • Extensive experience of Microsoft Office Suite
  • Training and Development experience is desirable.
Technical Job Related Skills
  • Building and maintaining Relationships
  • Effective business management skills
  • Delivering Results and Meeting Customer Expectations
  • Commercial Awareness
  • Persuading and Influencing, Negotiation and Problem Solving Skills
  • Risk Awareness
  • Communication & Presentation skills
  • Deciding and Initiating Action
  • Excellent Planning and organizing skills
  • Insurance Industry
  • Financial Markets
  • Customer, Market and Competitor Understanding
  • Knowledge of regulatory requirements.
  • Sales and Marketing Scenario planning knowledge
  • Economic Understanding
  • Knowledge of regulatory requirements
How to Apply

If you meet the requirements of the above position please send an email application together with detailed and updated CV and contacts of three professional references to by Wednesday November 14, 2014.

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