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Shop Customer Attendant Job in Nairobi Kenya

An investment Ltd company located in Nairobi involved in working with Investment companies and Petrol station business activities is looking to fill the position of a Shop Customer Attendant

The Shop Customer Attendant will report to the Station Manager.

Job Purpose: Attend to the shop customer’s needs, inquiries and accounting for all the purchases and payments made. The main responsibility of the SCA is the provision of service and assistance to customers at the shop 
Duties and Responsibilities
  • Creating and maintaining customers through offering quality service.
  • Merchandising and fronting. Make sure the coffee equipment is working and full of product. Make sure that hot food display cases are working and have an appropriate amount of product.
  • Handling any customer complaints arising at the shop.
  • Housekeeping at the shop which involves cleaning and dusting the shelving (gondoliers) and restocking products, cleaning the vault and display case shelving, cleaning glass on the vault doors and display cases. Make sure the microwave oven is clean and working, sweep and mop the floor, pick up trash and litter, empty the trash containers and wash the windows.
  • Check supplies of paper bags, credit card slips, and any other sale enhancing products.
  • Maintain count and order sheets for key products.
  • Starting and closing a sale (when responsible for the till).
  • Carrying out any other operational functions that may be assigned to you by the Shop Manager and Management from time to time.
Key Performance Indicators
  • Accountability for money.
  • Sales targets.
  • Comments received from customers on service.
  • Mystery Shopper reports.
Minimum Requirements
  • Form 4 KCSE Certificate or Equivalent.
  • Certificate of Good Conduct.
  • Book keeping, stock management and administrative skills desirable.
Personal Attributes
  • Pleasant and service oriented personality.
  • Keen eye for detail.
  • Trustworthy.
  • Strong organizational and communication skills
Unique Job Demands
  • Based inside the shop
  • Work in day or night shifts
  • Work involves much time spent standing
How to apply: 

If you are interested in the position and have the skills and talents our client is looking for, we would like to hear from you. 

Please forward a copy of your updated resume, and your current salary and benefits package to before close of business 29th August 2014. 

Only successful candidates will be contacted.

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