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Front Office Executives and Receptionists Jobs in Kenya

Our Client is a luxury serviced apartment currently looking for Front Office Executives

Property receptionists are responsible for making guests feel welcome, dealing with room bookings and efficiently checking guests in and out of the Property.

They are trained to deal professionally with reservation enquiries, general booking questions and any complaints. Customer contact can be face to face and by phone, fax or email.

Property receptionists need to be good administrators, but most importantly they have to be ambassadors for the Property.

Typical duties are likely to include:
  • welcoming guests as they arrive
  • allocating rooms to guests
  • giving guests their keys
  • taking and passing on messages
  • handling foreign exchange
  • preparing guests' bills and taking payments
  • helping guests with any special requests - such as storing valuables in the Property safe or luggage area, ordering taxis or booking theatre tickets.

The reception desk has a computer to handle reservations, showing up-to-date information on the number and type of rooms available.

Receptionists are responsible for inputting new information as guests make bookings or cancellations.

A telephone switchboard is used to receive external calls and to take internal calls from Property rooms and from different parts of the Property.

There is also a sales aspect to the role of a Property receptionist.

They may encourage a guest to upgrade to a better room, to stay longer, to eat in the restaurant, or to return to the Property, or another in the group, in the future, for a special occasion or event.

In an emergency, the receptionists may help guests evacuate the building and call the emergency services.


Front Office Executives need to be:
  • welcoming, friendly and helpful
  • efficient and professional
  • excellent communicators
  • good at administrative tasks
  • calm and efficient in all situations
  • good with IT and confident learning to operate a switchboard
  • well organised and able to handle several tasks at once
  • able to pay attention to detail
  • a real 'people person', with tact and sensitivity
  • able to think quickly and come up with solutions
  • smart in appearance

Requirements:
  • Previous Experience in a similar role
  • A Front Office qualification/Hospitality


If you feel you fit the above role please send your CV to jobs@alternatedoors.co.ke

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