Human
Resources for Health (HRH) Kenya is a USAID funded project implemented by
IntraHealth International Inc.
The goal of
the project is to strengthen the human resources for health systems in Kenya at
both the national and county levels and ultimately improve health outcomes for
the Kenyan people.
Helpdesk Assistant
The
incumbent will serve as the Sustainable Health workforce (SHW) help desk
contact person for all correspondences and/or enquiries.
S/he will
ensure proper running and documentation and monitoring of all SHW queries.
Specific Responsibilities
- Logging all calls and query emails received from SHW in the logging system.
- Ensure queries are addressed in line with stipulated turn-around times.
- Provide first line support by responding to queries via phone or email.
- Escalate all issues that cannot be resolved at the helpdesk.
- Update the logging system on a daily basis as queries are addressed and resolved.
- In liaison with the HR Support Officer, update the SHW information database.
Education & Qualifications
- A diploma in social sciences or related field
- At least 2 years relevant experience in busy call centre or helpdesk
- Experience in Human Resource or customer care will be an added advantage
- Excellent skills in working with MS Office (excel and word)
- Good communication and interpersonal skills
- Ability to multi-task and handle pressure
- Analytical skills when troubleshooting issues
How to Apply
If you meet
the above qualifications please apply by sending your CV with a cover letter
indicating your daytime telephone numbers, address and names of three referees
who must have been your supervisor in your current or former employment to kenyajobs@intrahealth.org
For more on
USAID and IntraHealth’s work, visit:
USAID: http://www.usaid.gov/kenya
IntraHealth:
www.intrahealth.org
Only
shortlisted Candidates will be contacted