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Customer Service Engineer Job in Kenya

Job Title: Customer Service Engineer

Section(s): Sales

Reports to: National Sales Manager

Job Purpose: Responsible for achieving Monthly / annual sales targets as approved by the Board of Directors

Job Dimensions: Sales and Finance Department.

Role

  • Internal:- Liaise with all staff members.
  • External:- Responsible for all clients.

Main Responsibilities
  • Managing the sales of Generators in the Kenya market
  • Maintaining the Incremental total unit sales figures and cost budgets.
  • Proper reporting of Daily activities and deals as per the company policy.
  • Increasing the Product awareness in the market, as well as a working on a plan to cover the larger portion of the Kenya market.
  • Strengthening the relationship with the principals and other suppliers by keeping the market information flowing to the management
  • Building links with other disciplines and product groups to create business opportunities for the company.
  • Maintaining a constantly growing yet profitable division
  • Coordinate customers open days marketing campaigns, Sales Promotions and Marketing planning analysis.
  • Manage sales reporting to the sales manager.
  • Manage receivables in line with the Company’s credit policy.

Key Result Areas
  • Meet the total yearly Unit sales budgets and capex
  • Maintain a profitable portfolio in Generator Sales Department division.
  • Prepare realistic Budget and capex for every financial year.
  • Meet Generator division sales budgets
  • Coordinating Logistics and equipment deliveries.
  • Ensure proper Customer coverage is attained in the agreed territory.
  • Maintaining dealerships and giving market reports to the principals
  • Maintaining an effective debt collection system to our clientele
  • Arranging for alternative financing options to clients with institutions financial institutions when need be
  • Ensure involvement in proper industry related Expos and conferences to increase market penetration.
  • Managing stock turnover and clearing of dead stocks.
  • Manage Conflict and team workmanship with Other departments

Communications and Relationships
  • All staff members.
  • Internal & External Customers

Competencies & Personal Attributes
  • Excellent interpersonal skills
  • Analytical and problem solving skills
  • Effective verbal and listening skills
  • Very effective organizational skills
  • Be flexible
  • Honest and Trustworthy
  • Customer Oriented
  • Results oriented
  • Team player
  • Business Ethics

Qualifications, Knowledge and Experience

Academic qualification/s: BSc Mechanical/Electrical Engineer

Relevant professional qualification: Diploma in sales and marketing

Good working knowledge of: A busy medium or large organisation

Relevant experience: 2 years’ experience

General computer skills: MS office applications

Specialised software training: Sales Management


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