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Associate Consultant (Customer Service) Job in Kenya

BPC Africa delivers best value that businesses find in Strategy, Organization and People.

Associate Consultant- Customer Service

An enthusiastic self starter with a strong drive to improve existing processes and systems is highly desired.

Key objectives will be achieving / improving / exceeding targeted customer service levels.

Job Profile

KPIs the role holder needs to deliver:-
  • Designing and implementing customer service programmes for BPC Africa clientele
  • Carrying out research and analyzing customer service trends in the market
  • Investigating and solving clients’ problems, which may be complex or long-standing problems
  • Analyzing statistics or other data to determine the level of customer service the client’s organization is providing;
  • Writing reports and analyzing the customer service that the client’s organization provides;
  • Developing customer service procedures, policies and standards for the client’s organization;
  • Meeting with other stakeholders to discuss possible improvements to customer service;
  • Training staff to deliver a high standard of customer service;
Person Winning Attributes: Self -motivated creative leader who demonstrates personal and professional integrity, Attention to details, humility and honesty

Preferred Functional Skills: Strong analytical, planning and organizational skills, Strong interpersonal and communications skills (oral & written)

Academic & Professional qualifications, Experience
  • Bachelor degree in Business, Operations, or related field
  • MBA degree an added advantage
  • 3-5 years Customer Service consultancy experience

Qualifying candidates to send their detailed CVs to the following address:

Business Partner Consulting - (BPC Africa)
Email address:  

Tel: +254 712 316 888

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