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Principal Revenue Assurance Analyst (Billing Assurance) Job in Kenya

Safaricom Limited is the leading mobile telecommunications company in Kenya.

We are at the forefront of the industry and always seek to attract and retain talented, creative and innovative team players who are excited by the opportunity of pushing the frontiers of this evolving technology, growing our services, exciting our customers and contributing to our community.

At Safaricom, we take pride in our talent and develop them to realize their maximum potential!

Principal Revenue Assurance Analyst (Billing Assurance)

We are pleased to announce the following vacancy in the Revenue Assurance & Fraud Department within the Risk Management Division.

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

Reporting to the Senior Manager- Revenue Assurance, the job holder will provide the company with comprehensive end to end assurance to the business on billing and revenue reporting of all Voice, SMS and Data related services.

Also provide a holistic view of the trends and movements in all streams of revenue and subscriber numbers.

Give explanations on causes and effect, and drive changes to maintain projected revenues.

The successful candidate will be responsible for:
  • Proactively identify and report on all areas that are susceptible to Revenue Leakage under the assigned revenue streams
  • Recommend policies and procedures to help identify revenue leakage areas and reduce incidences of revenue loss within the organization.
  • Implement and monitor Billing Assurance controls as per Revenue Assurance controls.
  • Ensure that churn is monitored and correlations between churn and our entire products milestones are explained.
  • Ensure that all customers are accurately provisioned and billed to minimal discrepancies that are below the defined thresholds.
  • Ensure that all management requests are delivered within agreed timelines.
  • Ensure the Revenue Assurance KPI presentation is ready for review with Director Risk Management every month.

The ideal candidate will possess:
  • A graduate with a degree in Economics, Commerce, Engineering or IT.
  • Professional certification in Auditing, accounting, risk management and information systems will be added advantage
  • Have at least 3-5 years’ experience in Revenue Assurance in the Telecom Industry.
  • Ability to analyze significant amounts of data and information and distill it to the key points that help senior management analyzes risk in a given situation.
  • Have strong business acumen and highly developed commercial experience.
  • Experience in strategic decision making.
  • Highly developed interpersonal and communication skills.
  • Ability to analyze significant amounts of data and information and be able to monitor and explain trends and variances.
  • Strong IT skills and attention to details.
  • Capability to develop, accumulate, summarize and interpret risk reports to business units, support units and assurance units.

If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job reference number to the address below.

All applications must be delivered on or before Monday the 19th of September 2013.

Head of Talent & Resourcing
Safaricom Ltd Nairobi

via E-mail to

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