Summary
Our
client is a global company that specialises in the sea transportation of cargo
to and from Africa, the Middle East and the Indian Subcontinents-operating in
more than 130 companies.
They
are looking for a self-driven, dedicated, ambitious and proactive Sales Executive to join their dynamic team.
Key Responsibilities
Key Responsibilities
- Manage the
selling process to external customers, including pricing and contract
negotiations
- Improve customer
satisfaction and loyalty, through customer survey feedback on a regular
basis
- Own strong,
multi-level relationships with new and existing customers (including main
decision makers of various organizations
- Work closely
with various departments such as customer service, operations, finance etc
to share information on agreed terms and conditions with customers.
- Actively engage
customer service on current customer contacts to improve strategic
relation-ships and to proactively resolve problems.
- Analyze market
intelligence sources and use data to drive sales efforts and lead
generation.
- Actively manage
key stake holders at origin and other contact offices to ensure
relationships are built
- Active use of
lead management in sales database and monitor sales pipeline to ensure
targets are met.
- Engage Trade and
Marketing desks in destination and origin to ensure rate offers are
promptly addressed and as per authorized limits.
- Ensuring Credit
Customer Agreements are executed and monitored to reduce Day Sales
Out-standing and Overdue amount.
Requirements
- A degree in
business or social sciences, professional training on sales and customer
service is an advantage.
- 2-5 years in
similar role in the service industry; experience in logistics or supply
chain industry is a distinct advantage.
- Knowledge of
customer service or internal sales processes and tools that build customer
satisfaction, issues resolution and secure additional volumes.
- Ability to
engage with people at various levels
- Excellent
interpersonal skills and presentation skills
- Be
customer-centric, attentive and engaging at all times, even under high
pressure situations.
- Should be
persistent and have a sense of urgency with ability to manage pressure.
How
to Apply:
Send
your application including a cover letter indicating your desire to work with
our client; a detailed CV highlighting relevant experience, details of current
and expected salary, a day time phone contact, email address, and the names of
three professional referees by close of business Tuesday 9th July, 2013.
Adept
Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Management Consultants
P O Box 6416, Nairobi, GPO 00100
Email:
recruit@adeptsystems.co.ke
Only short listed candidates will be contacted.
Only short listed candidates will be contacted.
Please
note that we do not charge fees for receiving or processing job applications.