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Sales Executive Job in Kenya

Our client is a global company that specialises in the sea transportation of cargo to and from Africa, the Middle East and the Indian Subcontinents-operating in more than 130 companies. 

The company is geared towards providing personal, accessible shipping service that combines excellent customer service and local expertise with product and service competitiveness. 

They are looking for a self-driven, dedicated, ambitious and proactive Sales Executive to join their dynamic team.

Key Responsibilities
  • Manage the selling process to external customers, including pricing and contract negotiations
  • Improve customer satisfaction and loyalty, through customer survey feedback on a regular basis
  • Own strong, multi-level relationships with new and existing customers (including main decision makers of various organizations
  • Work closely with various departments such as customer service, operations, finance etc to share information on agreed terms and conditions with customers.
  • Actively engage customer service on current customer contacts to improve strategic relation-ships and to proactively resolve problems.
  • Analyze market intelligence sources and use data to drive sales efforts and lead generation.
  • Actively manage key stake holders at origin and other contact offices to ensure relationships are built
  • Active use of lead management in sales database and monitor sales pipeline to ensure targets are met.
  • Engage Trade and Marketing desks in destination and origin to ensure rate offers are promptly addressed and as per authorized limits.
  • Ensuring Credit Customer Agreements are executed and monitored to reduce Day Sales Out-standing and Overdue amount.
  • A degree in business or social sciences, professional training on sales and customer service is an advantage.
  • 2-5 years in similar role in the service industry; experience in logistics or supply chain industry is a distinct advantage.
  • Knowledge of customer service or internal sales processes and tools that build customer satisfaction, issues resolution and secure additional volumes.
  • Ability to engage with people at various levels
  • Excellent interpersonal skills and presentation skills
  • Be customer-centric, attentive and engaging at all times, even under high pressure situations.
  • Should be persistent and have a sense of urgency with ability to manage pressure.
How to Apply:
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a day time phone contact, email address, and the names of three professional referees by close of business Tuesday 9th July, 2013.
Adept Systems
Management Consultants
P O Box 6416, Nairobi, GPO 00100

Only short listed candidates will be contacted. 

Please note that we do not charge fees for receiving or processing job applications. 

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