Our
client is an international training solutions provider that offers end-to-end
learning and skill-building solutions that impact business performance through
enhanced employee productivity, customer profitability and effective talent
transformation.
The
following are the positions to be filled.
Human Resource Manager
The position will be responsible for ensuring that the training and personnel requirements for the region for both sales and service are met as per the training needs identified. They will also act as a key contact between the central team and regional training resources.
Main Responsibilities
The candidate will be expected to carry out responsibilities in line with their job title.
Human Resource Manager
The position will be responsible for ensuring that the training and personnel requirements for the region for both sales and service are met as per the training needs identified. They will also act as a key contact between the central team and regional training resources.
Main Responsibilities
The candidate will be expected to carry out responsibilities in line with their job title.
These
responsibilities include:
- Giving strategic
direction to the training needs of a region.
- Utilizing
in-depth understanding of the core purpose of training at regional level
and devise training strategy accordingly.
- Closely
collaborating with business at the regional as well as the local operating
country level so that both the sides are on the same platform in
identifying and addressing training needs.
- Managing
manpower challenges of the organization based on an understanding of the
region and design the training calendar accordingly
- Reviewing
existing strategies on periodic basis to make changes and modifications as
and when necessary.
- Effective
training execution.
- Responsible for
effective and seamless implementation of the training plan
- Working along
with the Sales and admin head to finalize the content and training
execution guidelines.
- Working in
alignment with the HR team of the client to design, plan and execute
training effectively.
- Analyzing the
training reports and tracking the progress made through training
interventions.
- Identifying
areas of further improvement through delivery, content modification or
training design.
- Responsible for
the number of Training man days in accordance to the training calendar and
agreed upon at each Operating country as well as budgets, cost and profit.
- Responsible for
establishing a Management Information System for the region handled.
- Performance,
people and process management.
- Responsible for
performance and growth of the people reporting into him through skill
enhancement by putting them through training workshops.
- Creating growth
channels for his team members and hand hold them in their endeavors from
time to time.
- Creating and
audit the processes followed at each Operating Country within the region
to ensure that there are no gaps and process is complied to.
- Managing Reward
and Recognition at the Regional level
- Responsible for
manpower recruitment at the regional level along with the Sales Head as
well as with the managers of the client.
- Strategizing the
training needs at the Operating Country as well as the Regional level.
- Finalizing the
training calendar at the Operating Country and the Regional level
- Skill Building
of client and sales trainers in the region.
- Deciding on the
Reward & Recognition Program
Minimum
Requirements:
The successful candidate should possess the following:
- Relevant Post
Graduate/MBA Degree
- Total experience
of more than 5 years of handling all functions of HR or training in a
medium to a large sized organization preferably in a telecom/FMCG
industry.
- Expert in MS -
Office
The
successful candidate should also possess the following personal attributes:
- Strong
Communication Skills – Both written and spoken
- People’s person
who has the ability to create bonds easily and quickly
- Good
Presentation Skills
- Execution and
Operational Expertise
- Ability to engage
and build relations with multiple stakeholders, including trainers, line
and direct managers and others
Content Writer (Temp)
The candidate will be expected to carry out responsibilities in line with their job title.
The candidate will be expected to carry out responsibilities in line with their job title.
The
main responsibility in line with the job title is Creation and customization of
Content as per the business and people requirement of the Operating
country.
This
will be achieved by:
- Understanding
and studying the business challenges and the market reality of the region
operating in. Should be able to create effective content on Product,
Process and Skills for the Sales staff working at different levels.
- Updating
knowledge on operating country’s laws and regulation so as to create
content accordingly which helps the sales staff to sell products and
service clients while complying with the local laws.
- Getting an
in-depth understanding of the training requirements of the sales staff so
as to create the content accordingly.
- Updating
knowledge about the competition, company products, pricing and the
industry so as create a useful and effective content.
- Aligning with
Sales trainers to get the feedback on the training program conducted so
that relevant changes can be made.
- Constructing
learning solutions while ensuring quality norms and creating facilitator
and participant guides as well as other training material.
- Conducting field
study as and when required to obtain ground level data and pilot programs
and Train the trainers for trainers on the content
Minimum
Requirements:
- The successful
candidate should possess the following:
- Have a Post
Graduate/MBA/Graduate in English Literature/Mass communication
- Should have
created content or conducted Training programs for the telecom industry.
- Have experience
in training, preferably in telecommunications companies or call care
centers, coupled with good writing skills
- Have experience
in telecommunications industry and specifically in Sales experience would
be preferred.
- Proficiency in
MS - Office
The
successful candidate should also possess the following personal attributes:
- Strong and
creative Written Communication Skills. Relevant experience in writing/
editing/ proof reading for tutorials and technical articles would be added
advantage.
- Team Player with
research or structured initiative orientation
- Persons with
strong sense of logic and analytical ability and sound visualization
skills
- Eye for detail
with ability to work with deadlines
- Ability to
conceive, analyze and explain complex situations and circumstances in
simple ways to broad consumer audience
- Familiarity with
online publishing and being active in the online world through blogging or
other avenues is a strong plus
Administrator
Main Responsibilities
Reporting to the Head – Customer Service, the candidate will be expected to carry out responsibilities in line with their job title. These responsibilities include:
Main Responsibilities
Reporting to the Head – Customer Service, the candidate will be expected to carry out responsibilities in line with their job title. These responsibilities include:
- Managing
Operations effectively
- Ensuring that
the training is delivered on time with at least the minimum defined number
of people.
- Complying with
the processes defined and ensuring that the reports like Post Training
Reports (PTR), attendance sheets, Impact stories are filled and submitted
on time.
- Ensuring that
the maximum number of role holders is covered for training and thus the
training benefit is extended to its utmost.
- Assist in
arranging for the maintenance and procurement of all necessary equipment
and materials relating to effective delivery and measurement of training.
- Customization of
Content as per the business and people requirement of the operating
country
- Gaining an
understanding and studying the business challenges and the market reality
of the region operating in.
- Getting an
in-depth understanding of the training requirements of the sales staff so
as to modify the content accordingly.
- Updating
knowledge about the competition, company products, pricing and the
industry so as to give inputs in creating a useful and effective content.
- Responsible for
handling all bookings and travel logistics.
- Vendor sourcing
and presentation to Head- CS, for vetting.
- Responsible for
all administrative duties across all units.
Minimum
Requirements:
The successful candidate should possess the following:
The successful candidate should possess the following:
- Relevant
Graduate or Post Graduate Degree
- 5 – 7 years
Customer Service /Admin Experience. Preferred will be 2 years telecom
experience
- Knowledge of the
country’s local language
- Expert in MS-
Office
The
successful candidate should also possess the following personal attributes:
- Strong
Communication Skills – Both written and spoken
- A people’s
person who has the ability to create bonds easily and quickly and the
ability to engage and build relations with multiple stakeholders,
including trainees, managers and others
- Good
Presentation Skills and knowledge on the subject matter
- The candidate
should be able to present himself as a mentor for guidance and knowledge
- Should have
exposure in commercial activities and vendor development.
- Strong vendor
negotiation skills will be an added advantage.
Interested
candidates should send their application letters and detailed CV by email ONLY
to recruitkenya@kimberly-ryan.net.
Please
note that ONLY shortlisted candidates will be contacted.
Canvassing is prohibited.