ICT Manager
Grade: 3
Section: ICT Department
Location: Head Office
Immediate Supervisor: Chief Executive Officer
Job SummaryGrade: 3
Section: ICT Department
Location: Head Office
Immediate Supervisor: Chief Executive Officer
Reporting to the Chief Executive Officer for the computer operations within the SACCO and providing a strategic direction for the SACCO’s Information Technology Programmes; and is a key participant in all organization activities related to the development and installation of systems, both computer generated and manual, designed to streamline and increase the flow of information services throughout the Society.
This
responsibility will include Internet and telephone system management within the
SACCO.
It will
also include all repairs and maintenance of SACCO ICT systems.
Overall Duty
Overall Duty
To provide Vision and Leadership in exploiting the potential of changing Information and Communication Technologies that supports the Society’s vision and mission.
Is
required to provide leadership and management of Information and Communication
Technology (ICT) and establish ICT as a critical success factor in service
delivery.
Specific Duties
Specific Duties
- Manage the ICT needs of the
SACCO through planning and organizing systems for efficient and effective
business operations.
- Monitoring the progress of the
design, installation and commissioning of the various networks and systems
- Responsible for all the
communications and information technology networks.
- Responsible for relationships
with industry Players and Stakeholdersin the ICT industry both internal
and external, ie hardware and software vendors, service providers,
industry regulators, consultants, etc.
- Responsible for IT Network
administration, Software development, systems support and Customer
support.
- Prepare, review and monitor the
ICT Annual Budget and Operating Planto ensure effective implementation of
the ICT Strategy in line with the Society’s strategic plan.
- Review of ICT Policy
- Develop and Communicate
disaster mitigation and recovery plans in case of system
failure/malfunction in order to ensure business continuity.
- Supervises the overall planning
and scheduling of ICT projects
- Administer the routine
maintenance schedule for all communications and IT equipment.
- Responsible for procurement of
equipment, and recommendation of suitable IT and communication equipment.
- Establish appropriate
operational procedures, tools and resources for effective and timely
delivery of technical supportto all users (both at the head office and
branches) that ensures high user productivity and guarantees
customer satisfaction.
- Responsible for management,
development and security of information and communication systems.
- To lead ICT support team to
ensure information systems are available, secure and fulfil the
expectations of their users.
- Evaluate and/or recommend
purchases/disposal of computers, network hardware, peripheral equipment,
and software.
- Develop and conduct various
training and instruction for system users on operating systems, relational
databases, and other applications as may be deployed in the SACCO from
time to time.
- Investigate, recommend and
install enhancements and operating procedures that optimize network
availability and reliability.
- Organize resources and
establish priorities, provide technical training to ICT staff and end
users.
- Participate in National and
international conferences to gain knowledge on ICT best practices that the
Society could employ.
- Undertake training needs
analysis of ICT staff and users, conduct in-house and organize for
external training
- Supervise and appraise the
System administrator, Network Administrator, ICT assistant and any other
staff working under the ICT department.
- Develop, deploy and maintain
appropriate security systems that ensure Network, Systems and Data
Securityfrom internal and external security threats.
- Perform any other special
assignments appropriate to the role as may be assigned by the CEO.
Job Specification
- Be of exemplary integrity and
honesty
- Must be empathic to Customer
needs
- Have knowledge of
financial analysis skills to be able to adequately support the SACCOs
financial systems
- Be decisive and possess quick
judgment skills
- Be proactive and initiative
- Possess analytical and critical
thinking skills to assist in solving operational challenges
- Have excellent communication
and interpersonal skills
- Must be self-motivated
- Be a team player
Minimum Qualification
- B.Sc. (Computer Science,
Information Technology or related field)
- Knowledge of Operation of
various SACCO software systems will be an added advantage
- Thorough knowledge of Software
development and Networking techniques
- Clear demonstration of thorough
knowledge of current IT issues
- At least three years’
experience in the same or related position.
- Experience working in a SACCO will
be an added advantage
System Administrator
Grade: 6
Section: ICT Department
Location: Head Office
Immediate Supervisor: ICT Manager
Specific Duties
- Perform and/or oversee software
and application development, testing, implementation and review.
- Backing up and restoring files
and critical data.c) Perform/verify daily backup for recoverability
- Installing and configuring
servers and application software on workstations
- Monitoring Systems/Software
performance and recommend for action.
- Applying Operating
Systems/platform Updates and Configuration Changes.
- Install and Configuring New
Hardware/ Software.
- Management and Administration
of system user accounts and passwords.
- Maintain confidentiality with
regard to critical information being processed, stored or accessed within
the system.
- Develop and conduct various
training and instruction for system users on operating systems, relational
databases, and other applications.
- Responsible for documenting
technical configuration of installed Systems.
- Troubleshooting any Reported
Problems.
- Performing weekly and monthly
system procedures as relates to member personal accounts
- Responsible for system and
database management (include database integrity enforcement rules
application).
- Document system problems and
resolutions for future reference and provide comprehensive reports on
system performance.
- Run file system integrity
diagnostics (e.g. Disk Defragmenter, Error-checking tool and Device
Manager).
- Monitoring security in the
entire organization’s system infrastructure.
- Maintain an up-to-date
Anti-Virus on the whole SACCO network
- Perform any other duties as
assigned by ICT Manager.
Job Specification
The holder of the System Administrator position must;
The holder of the System Administrator position must;
- Be of exemplary integrity and
honesty
- Must be empathic to Customer
needs
- Be decisive and possess quick
judgment skills
- Have excellent communication
and interpersonal skills
- Must be self-motivated
- Be a team player
Minimum Qualification
- Diploma in Computer Science/IT.
- A higher diploma in ICT
–related field will be an added advantage
- Knowledge of MS SQL server
configuration and general database management.
- Thorough knowledge of
troubleshooting
- Knowledge of Operation of
various SACCO Software Systems an advantage.
- At least one year experience in
the same or Related Position.
- Good working knowledge of
computer hardware and software
Note:
Qualified applicants should send their applications and detailed CVs by 4th July 2013 address below indicating the JOB TITLE as the subject line. Please quote your Current Salary and Expected Salary.
Only Shortlisted candidates will be contacted.
The Head
Co-operative Consultancy Services Ltd
Email: co-opconsultancy@co-opbank.co.ke
Qualified applicants should send their applications and detailed CVs by 4th July 2013 address below indicating the JOB TITLE as the subject line. Please quote your Current Salary and Expected Salary.
Only Shortlisted candidates will be contacted.
The Head
Co-operative Consultancy Services Ltd
Email: co-opconsultancy@co-opbank.co.ke