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Co-op Bank Jobs in Kenya

ICT Manager

Grade: 3   
Section: ICT Department       
Location: Head Office
Immediate Supervisor:  Chief Executive Officer

Job Summary

Reporting to the Chief Executive Officer for the computer operations within the SACCO and providing a strategic direction for the SACCO’s Information Technology Programmes; and is a key participant in all organization activities related to the development and installation of systems, both computer generated and manual, designed to streamline and increase the flow of information services throughout the Society. 

This responsibility will include Internet and telephone system management within the SACCO. 

It will also include all repairs and maintenance of SACCO ICT systems.

Overall Duty

To provide Vision and Leadership in exploiting the potential of changing Information and Communication Technologies that supports the Society’s vision and mission. 

Is  required to provide leadership and management of Information and Communication Technology (ICT) and establish ICT as a critical success factor in service delivery.

Specific Duties
  • Manage the ICT needs of the SACCO through planning and organizing systems for efficient and effective business operations.
  • Monitoring the progress of the design, installation and commissioning of the various networks and systems
  • Responsible for all the communications and information technology networks.
  • Responsible for relationships with industry Players and Stakeholdersin the ICT industry both internal and external, ie hardware and software vendors, service providers, industry regulators, consultants, etc.
  • Responsible for IT Network administration, Software development, systems support and Customer support.
  • Prepare, review and monitor the ICT Annual Budget and Operating Planto ensure effective implementation of the ICT Strategy in line with the Society’s strategic plan.
  • Review of ICT Policy
  • Develop and Communicate disaster mitigation and recovery plans in case of system failure/malfunction in order to ensure business continuity.
  • Supervises the overall planning and scheduling of ICT projects
  • Administer the routine maintenance schedule for all communications and IT equipment.
  • Responsible for procurement of equipment, and recommendation of suitable IT and communication equipment.
  • Establish appropriate operational procedures, tools and resources for effective and timely delivery of technical supportto all users (both at the head office and branches) that  ensures high user productivity and guarantees customer satisfaction.
  • Responsible for management, development and security of information and communication systems.
  • To lead ICT support team to ensure information systems are available, secure and fulfil the expectations of their users.
  • Evaluate and/or recommend purchases/disposal of computers, network hardware, peripheral equipment, and software.
  • Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications as may be deployed in the SACCO from time to time.
  • Investigate, recommend and install enhancements and operating procedures that optimize network availability and reliability.
  • Organize resources and establish priorities, provide technical training to ICT staff and end users.
  • Participate in National and international conferences to gain knowledge on ICT best practices that the Society could employ.
  • Undertake training needs analysis of ICT staff and users, conduct in-house and organize for external training
  • Supervise and appraise the System administrator, Network Administrator, ICT assistant and any other staff working under the ICT department.
  • Develop, deploy and maintain appropriate security systems that ensure Network, Systems and Data Securityfrom internal and external security threats.
  • Perform any  other special assignments appropriate to the role as may be assigned by the CEO.
Job Specification
  • Be of exemplary integrity and honesty
  • Must be empathic to Customer needs
  • Have knowledge of  financial analysis skills to be able to adequately support the SACCOs financial systems
  • Be decisive and possess quick judgment skills
  • Be proactive and initiative
  • Possess analytical and critical thinking skills to assist in solving operational challenges
  • Have excellent communication and interpersonal skills
  • Must be self-motivated
  • Be a team player
Minimum Qualification
  • B.Sc. (Computer Science, Information Technology or related field)
  • Knowledge of Operation of various SACCO software systems will be an added advantage
  • Thorough knowledge of Software development and Networking techniques
  • Clear demonstration of thorough knowledge of current IT issues
  • At least three years’ experience in the same or related position.
  • Experience working in a SACCO will be an added advantage

System Administrator
Grade: 6
Section: ICT Department
Location: Head Office
Immediate Supervisor:  ICT Manager

Specific Duties
  • Perform and/or oversee software and application development, testing, implementation and review.
  • Backing up and restoring files and critical data.c) Perform/verify daily backup for recoverability
  • Installing and configuring servers and  application software  on workstations
  • Monitoring Systems/Software performance and recommend for action.
  • Applying Operating Systems/platform Updates and Configuration Changes.
  • Install and Configuring New Hardware/ Software.
  • Management and Administration of system user accounts and passwords.
  • Maintain confidentiality with regard to critical information being processed, stored or accessed within the system.
  • Develop and conduct various training and instruction for system users on operating systems, relational databases, and other applications.
  • Responsible for documenting technical configuration of installed Systems.
  • Troubleshooting any Reported Problems.
  • Performing weekly and monthly system procedures as relates to member personal accounts
  • Responsible for system and database management (include database integrity enforcement rules application).
  • Document system problems and resolutions for future reference and provide comprehensive reports on system performance.
  • Run file system integrity diagnostics (e.g. Disk Defragmenter, Error-checking tool and Device Manager).
  • Monitoring security in the entire organization’s system infrastructure.
  • Maintain an up-to-date Anti-Virus on the whole SACCO network
  • Perform any other duties as assigned by ICT Manager.
Job Specification

The holder of the System Administrator position must;
  • Be of exemplary integrity and honesty
  • Must be empathic to Customer needs
  • Be decisive and possess quick judgment skills
  • Have excellent communication and interpersonal skills
  • Must be self-motivated
  • Be a team player
Minimum Qualification
  • Diploma in Computer Science/IT.
  • A higher diploma in ICT –related field will be an added advantage
  • Knowledge of MS SQL server configuration and general database management.
  • Thorough knowledge of troubleshooting
  • Knowledge of Operation of various SACCO Software Systems an advantage.
  • At least one year experience in the same or Related Position.
  • Good working knowledge of computer hardware and software


Qualified applicants should send their applications and detailed CVs by 4th July 2013 address below indicating the JOB TITLE as the subject line. Please quote your Current Salary and Expected Salary.

Only Shortlisted candidates will be contacted.

The Head
Co-operative Consultancy Services Ltd

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