Industry: Nonprofit
/ International Development / Agriculture / Microfinance
Function: Customer
Engagement Officer II
Employer: One
Acre Fund
Job Location: Bungoma, Western Province
Organization Description
One Acre Fund is an agricultural NGO in Kenya, Rwanda, and Burundi that is innovating a new way of helping farm families to achieve their full potential. One Acre invests in farmers to generate a permanent gain in farm income.
We provide farmers with a "market bundle" that
includes education, finance, seed and fertilizer, and market access.
Our program is proven impactful – every year, we weigh thousands
of harvests and measure more than 100% average gain in farm income per
acre.
We are growing quickly. In six years, we have grown to serve
over 100,000 farm families with more than 500 full-time field staff in Kenya.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year. We are seeking a Customer Engagement Officer to help us provide the best customer service to our farmers.
Job Description
One Acre Fund is a rapidly growing organization; increasing the number of sub-locations, districts, and members we serve in each year. We are seeking a Customer Engagement Officer to help us provide the best customer service to our farmers.
The role would require the officer to manage both the customer
care hotline and to make outreach calls to farmers to regularly audit our
customer service performance. The department is new within One Acre Fund and
there are opportunities for strong performing officer to quickly move into
higher positions.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
This role would require strong critical thinking skills, a willingness to patiently communicate with farmers and also internally with directors and department managers to help solve problems.
The position requires a person with a strong positive attitude
and a desire to grow their career in the role.
Finally, this position requires the candidate to speak Kisii and
Luo as they will primarily be serving our farmers in Nyanza from our
headquarters in Bungoma.
Primary Duties of the Customer Engagement Officer
- Manage and handle all calls to the customer service hotline;
Primary Duties of the Customer Engagement Officer
- Manage and handle all calls to the customer service hotline;
- Accurately diagnose each call, record the
call in the database and take appropriate action;
- Make outreach calls and provide reports as
requested;
- Make field visits as necessary to collect
information from the farmer(s) when necessary;
- Provide accurate reports of tasks
accomplished;
- Perform additional tasks as requested by the
manager
If you have skills and experience in these areas please highlight them on your cover letter and resume.
One Acre Fund invests in building management and leadership capacity.
If you have skills and experience in these areas please highlight them on your cover letter and resume.
One Acre Fund invests in building management and leadership capacity.
We provide constant, actionable feedback delivered through
weekly mentorship and regular career reviews.
We also have regular one-on-one meetings where we listen to and
discuss career goals, and work collaboratively to craft roles that each person
can be passionate about.
Qualifications
We are seeking professionals with a one to two years of work experience, some of which will have been related to Customer Service.
Qualifications
We are seeking professionals with a one to two years of work experience, some of which will have been related to Customer Service.
S/he will demonstrate a long-term passion for agricultural
development in Kenya and will be familiar with the challenges faced by smallholder
farmers in Western Province.
We are looking for extraordinary candidates that are organised
and proactive; Most of all, we are looking for candidates who have strong
critical thinking skills, positive attitude and a willingness to learn.
Please apply if you fit these criteria:
- A
Diploma from a recognized academic institution, an undergraduate degree
preferred.
- Minimum
C+ in KCSE or equivalent
- Work
experience in a demanding professional environment such as government,
business or NGO’s
- Demonstrated
computer skills in email, internet usage, Microsoft Office (especially
Excel)
- Strong
written and oral communicator with good attention to detail
- A
willingness to commit to living in Bungoma for a long-term position
- Leadership
and management experience at work or outside of work
- Proven
ability to set and meet targets
- Fluent
in Kisii, Luo, Kiswahili and English
- Ability
to speak Luhya is a plus!
- Passionate
about serving smallholder farmers
Please highlight the following skills if you have them
- Experience
in customer service
- Experience
in producing neat and timely reports for internal and external audiences
- Experience
in communications across project teams, including coordination of meetings
and memos
Timeline: Resumes
should be submitted by Monday, April 21st 2013. We will begin interviews in
late April and plan to make an offer to begin immediately.
Compensation: Competitive
Salary with Performance Based Incentives
Benefits: Performance
based bonuses, airtime and small transportation allowances
Career development: Twice
annual career reviews and constant feedback. Your manager will invest
significant time in your career development.
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Officer II + the place you heard of the position) and include salary expectations.
One Acre Fund is an equal opportunity employer.
To Apply
Email your cover letter and resume only to kenyajobs@oneacrefund.org (Subject line: Customer Engagement Officer II + the place you heard of the position) and include salary expectations.
Applicants who do not comply with this requirement will not be
considered.