Position: Help Desk Support
Location: Nairobi
Industry: ICT
The successful candidate will be responsible for handling
inbound and outbound calls, customer service, user support to clients,
troubleshoot problems and advise clients on the appropriate action.
Key Tasks and Responsibilities
- Provide
first level contact and problem resolution for all clients.
- Maintain
communications with clients during the problem resolution process.
- Ensure
all clients complaints about the systems are timely and accurately
responded to.
- Redirect
problems to appropriate resource.
- Provide
on the job training to new department staff members.
- Prepare
activity reports.
- Track
and route problems and requests and document resolutions.
Qualifications and Competencies
- Diploma/Degree
in Computer Science/Information Technology or any related field.
- Technical
support and troubleshooting skills with 2 or more years’ experience
resolving routine operational systems issues or any other related issue.
- Able
to provide 24 hours on-call services and supports on systems engineering.
- Experience
in administering SQL or Oracle Systems support is an added advantage.
- Building
and maintaining working relationships with clients.
- Strong
communication and team working skills.
To apply, send your CV ONLY to jobs@flexi-personnel.com before
Friday 8th February 2013.
Clearly indicate the position applied for and the minimum salary
expectation on the subject line.