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Safaricom Jobs in Kenya

We are pleased to announce the following vacancy within Financial Services Strategic Business Unit. 

In keeping with our current business needs, we are looking for a person who meets the criteria indicated below:

M-PESA Business Development Manager

Ref: FSBU_ MBDM_November_2012

Reporting to the Head of Department-Financial Services Strategy; the job holder will analyze, prioritize & deliver against M-PESA business growth opportunities within a strategic framework.

Key Responsibilities
  • Develop and manage the Business Development strategy to ensure growth and development of existing and new services;
  • Develop and roll sector specific customer value propositions focused on enterprise customer’s segmentation;
  • Develop and roll sector specific customer value propositions focused on consumer segmentation;
  • Review existing products and services quarterly to improve customer experience and develop tactical plans to stimulate increased usage;
  • Research and screen potential M-PESA opportunities and advice on which ones need to be pursued further- included in the Strategy Road Map;
  • Create targets for each new product and service being rolled out as per business case deliverables and customer recruitment;
  • Analyze revenue actual vs. targets; investigate any shortfall & propose remedial action;
  • Champion seamless integration to all business partners and enhancing the customer experience;
  • Develop, foster and maintain effective relationships with various businesses through the various stake holders;
  • Negotiate and manage the development and execution of contracts and processes;
  • Ensure that there is compliance with all processes and commercial terms.
Minimum Requirements
  • Bachelors Degree in Sales and Marketing or a business management discipline;
  • At least four (4) years experience in Retail Banking environment;
  • Have strong business/financial acumen with experience developing metrics and pricing and compensation programs;
  • Strong analytical skills with exceptional attention to detail. Experience in learning technology, enterprise applications or testing marketplace;
  • Good understanding of financial principles, understands financial ratios, can interpret standard financial statements- experience in developing banking products will be and added advantage
  • Excellent communication and presentation skills;
  • An understanding of mobile money transfer and international money transfer market.
  • Experience in contract negotiation and external partner relationships management is an added advantage;
  • Excellent project management and corporate sales;
  • Experience in international money transfer is an added advantage.

Senior Manager - Product Development - Strategic Projects
Ref: FS_SM-PDSP_ NOV 2012

Reporting to the Head of Department – M-PESA Operations & Product Development and, the job holder will set and manage the strategic Financial Services projects, including roll out, -on going performance and enhancement of the new and existing products  and  ensure systems/products meet the set business standards.

The job holder’s key responsibilities will be to:
  • Manage the projects roadmap in the country including local & VF requirements working with VF & SC technical and commercial teams;
  • Manage the development and documentation of business case for new/enhancement  to products  and services for presentation;
  • Define product requirements for customization to meet specific customer  needs and liaises with the technical team to ensure correct  implementation;
  • Manage the testing of new/enhanced functionality, tariffs and business rules prior to implementation;
  • Development of new processes  and framework development for the M-PESA channel;
  • Ensure both Kenyan and international marketing activities  are coordinated;
  • Project Manage the delivery of new functionality and system enhancements to the market, including requirement specification, testing, documentation of processes & procedures;
  • Identify & implement local changes for process improvement, in liaison with internal stakeholders from technical and other departments;
  • Manage the training programs  for M-PESA agents and clients  on M-PESA products  and services;
  • Act as the liaison for other M-PESA  operators wishing to learn in general or in detail about the practical operation   of M-PESA in the  Country;
  • Represent the team in technical/functional meetings with party and  ensuring the 3rd party integration to M-PESA meets Safaricom standards;
  • Prepare and present project in gate committees Prepare and present business reports (daily, Weekly or monthly)
  • Manage the performance of staff in the section by defining performance indicators, assign tasks, and define goals and objectives for the staff development;
  • Manage and grow talent within the section.
Minimum Requirements:
  • Bachelors Degree in a Technical field – Telecommunications , engineering or Information Technology;
  • Project Management Certified – PMP / PMI or equivalent;
  • 10 years post-graduation work experience of which 5 years must be in a management role in FSI or Banking;
  • Experience in Banking products both core and none core, integrations, switches, processes and procedures;
  • Work experience Multiple projects simultaneously ;from start to finish ; 6-12 month duration , which have an impact across the company; have impact on customers ;which have impact on revenue generation capability of the organization
  • Good understanding of financial principles, understands financial ratios, can interpret standard financial statements;
  • Good understanding of the Kenyan market, subscriber preferences and subscriber trends;
  • Attention to detail with good organizational, planning, report writing and presentation skills;
  • Proactive, confident, energetic with the ability to work under pressure, to tight schedules/deadlines and monitor and follow up on all actions taken;
  • A highly motivated person with a positive attitude towards work, innovative, creative, results oriented with excellent analytical skills;
  • A proven team player with excellent communication and interpersonal skills.
If you meet the requirements and are self-driven, proactive and up to the challenge, please send your resume and application letter quoting the job title and reference number to the address below. 

All applications must be received on or before Friday the 23rd Nov 2012.

Senior Manager-Talent Acquisition,
Safaricom Limited,
Via email to:

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