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Receptionist / Sales & Marketing Job in Kenya

A Development company in Nairobi is recruiting for the following position:

Position Title:
Receptionist / Sales & Marketing support

Team: General Office Admin

Reports to: CEO

The individual in the Receptionist / Sales & Marketing support role is required to contribute to the provision of quality services by providing marketing support for the real estate practice in a professional and efficient manner, which will reflect the company’s reputation in the real estate industry. 

This will necessitate a high standard of personal demeanour including professional standards of dress acceptable to the company. 

Supporting a team of professionals, the individual will be required to demonstrate initiative and work as an enthusiastic team member in accordance with the organisation’s office routines and procedures, keeping in mind the overall business objectives.

Knowledge & Experience Required

  • Strong administration skills – organised, thorough, with meticulous attention to detail
  • Ability to communicate at all levels
  • Excellent levels of computer literacy and typing skills
  • Ability to use Microsoft Office including Word, Excel, Access and PowerPoint
  • Ability to use internet, ms-office outlook, and other e-marketing tools
  • Ability to use tele-marketing
  • The ability to create a positive, everlasting impression with the most professional, courteous and expedient manner and to continually strive for superior client service
  • Proactive, punctual and reliable
  • Well presented and spoken
  • Vibrant nature
  • Enjoys dealing with people daily and is tolerant of rude people, polite but assertive
  • Previous experience in an administrative related role
  • Experience in the real estate industry
  • A typing speed of 50-60 words per minute with 90% accuracy
  • Provide internal staff with professional administrative support including taking accurate and properly detailed messages, word processing duties, attending to routine correspondence and when required - prepare written reports
  • As the first point of contact for most clients, endeavour to answer telephone enquiries in an efficient, friendly and professional manner
  • Maintain familiarity with office listings, including property advertisements, so an enquiry can be directed to the most appropriate member of staff promptly
  • Collect and distribute daily mail
  • Provide assistance in the administration and maintenance of company records
  • Take responsibility for ordering necessary office supplies
  • Ensure the front office and reception is clean and tidy at all times
  • Participate in key result area and key performance indicator review processes to establish areas for improvement
  • To maintain a high professional and ethical profile in accordance with industry and company standards.
  • Maintain a well groomed and business like appearance
  • Ensure that the rental receipts have been handled in accordance with office procedures
  • Will also provide administrative and secretarial support to the sales and property management teams
o    Type sales advices, advertising and market materials and standard letters
o    Liaison with vendors & third parties regarding administration of sales process
o    Type leases and general correspondence for the Property Management team


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