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Head of Retail Sales Job in Nairobi Kenya

Head of Retail Sales 

Job Ref: RB192012
The Position
Reporting to the Director, Retail Banking the Head of Retail Sales will focus, drive, co-ordinate, monitor and review Personal Banking Sales activities across the bank network and between the regions and head office support units so as to ensure agreed growth in the Personal Banking sector Products is met and exceeded.
Key Responsibilities
  • Develop sales strategies for specific product channels, customer segments and regional segments with an aim of achieving growth and profitability targets.
  • Establish and manage all checks off relationships between the bank and Corporates including agreeing on the terms and conditions of the scheme arrangements.
  • Establish product campaign targets, focusing and driving the entire sales team and personal bankers towards achieving and exceeding the set targets including monitoring, review and communicating of performance to individuals, branches and units within the bank.
  • Forecast, plan implement and monitor all regional sales, cost and expenditure activities within set budget and proactively and promptly device remedial actions to minimizes the variances between the budget and actual performance.
  • Champion customer focus and create a customer centric team focuses on new ways to improve quality against key organizational objectives such as customer service, productivity or TAT.
  • Responsible for managing opportunity and Risk associated with direct sales unit. Develop, rollout, maintain and where applicable recommend procedures and controls that meet/strengthen the requirements of KCB Group policy, standards, country laws and regulations.
  • Ensure seamless bank’s operations and adherence of procedure standards and that all products meet the set criteria
  • Review and evaluate Personal banking product proposition with a view to make improvements to exceed dynamic customer needs, changing economic landscape and competitor activities.
  • Coach, mentor and develop a high performing team with clear responsibilities and accountabilities. A key ingredient being inculcation of a performance management framework
The Person
  • University Degree in a Business Related field from a recognized institution. Those with an MBA or a Diploma in Banking (AKIB/ACIB) will have an added advantage.
  • Minimum of 5-6 years proven experience in Sales, Credit and Bank operations
  • Experience in managing sales representatives and commission sales
  • Experience in resolution of customer complaints/relationship management
  • A thorough knowledge of Retail Banking products and services, and extensive Banking Industry knowledge.
  • Excellent high quality interpersonal, communication and negotiation skills with the ability to network and develop strong business relations
  • A good understanding of risk and credit policies and procedures.
  • Strong leadership skills with demonstrated competences in championing high performance management.
  • Excellent planning, Organization, problem solving and analytical skills.
The above position is demanding for which the bank will provide a competitive package for the successful candidates. 

If you believe you can clearly demonstrate your abilities to meet the criteria given above, please submit your application with a detailed CV, stating your current position, remuneration level, e-mail and telephone contacts quoting the job title/reference in the subject field to
To be considered your application must be received by 6th July 2012.
Only short listed candidates will be contacted.

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