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Sales Managers, and Customer Relationship Management Executive Jobs in Kenya

Private Safaris (E.A) Ltd., a local subsidiary of the Kuoni Travel Group is a premier Safari Specialist and Event Management company in the East Africa region covering Kenya, Uganda, Tanzania, Rwanda and Ethiopia. 

Our product range include safari and beach packages, adventure tours, honeymoon packages, golf tours, incentive travel, conference and events management.

With over 50’000 guests per year and our own fleet of buses and safari vehicles, Private Safaris (E.A) Ltd. leads the way in the region. 

To strengthen our team, we are seeking qualified persons to fill the following positions:

Sales Managers 

(2 Positions) - (CEE Market Including Russia & Far East)

Reporting to the Head of Sales and Marketing, the holders of these positions will generate and manage new business leads, coordinate communication with partners and manage client relationship.

Main Tasks & Responsibilities:
  • Generate and manage new business leads in designated territories.
  • Develop new product offers for leisure and corporate clientele.
  • Maintain cordial business relationship with new and existing agents, clients and partners.
  • Prepare and submit monthly reports on set deadlines.
  • Conduct market intelligence on a continuous basis and update the management.
  • Attend trade fairs and sales meetings abroad as required from time to time.
  • Coordinate various marketing activities and materials for trade fairs, road shows and sales meetings.
Minimum Job specifications:
  • A degree or diploma holder in Sales & Marketing and Tourism.
  • Minimum 8 years working experience in the Tourism industry, preferably the last 3 years in Sales and Marketing.
  • Must have shown merit and ability in related work area.
  • Can read/write/Speak Russian fluently (In the case of Far East market, Mandarin language) and English.
  • Self-motivated, confident, team player with excellent negotiation, communication and interpersonal skills.
  • Able to work under pressure and with minimal supervision.
  • Knowledge and experience in Tourplan System will be a plus.
  • Other major foreign language(s) will be an added advantage.
Customer Relationship Management Executive

Reporting to the Head of Sales and Marketing, the holder of this position will support the delivery of business objectives through the development, implementation and maintenance of customer service strategies, policies and standards.

Important Areas;
  • Quality assurance and control
  • Service delivery supervision
  • Client retention and loyalty
  • Health and safety checks
  • Contacts database Management
  • Complaints and complements management
Main Tasks & Responsibilities
  • Help develop and implement customer service strategy aligned with the overall company objectives.
  • Ensure the customer service strategy is benchmarked against global best practices.
  • Provide personalized, simplified and long term customer relationship management.
  • Monitor the experience delivered across all our channels and provide relevant and innovative solutions to enhance customer service delivery.
  • Identify and implement customer service improvement initiatives by planning, leading and monitoring processes and standards to ensure service level agreements are in line with the customer expectations and market trends.
Minimum Job specifications:
  • A degree or diploma holder in Sales & Marketing and Tourism.
  • 6 years’ experience in customer service, preferably the last 2 years in management level.
  • Knowledge of industry trends and research tools.
  • Strong analytical skills.
  • Knowledge of CRM systems.
  • Proven leadership and management skills.
  • Excellent Interpersonal skills with ability to influence others positively.
  • Have good communication, problem solving and negotiation skills.
  • Knowledge of major foreign language(s) will be an added advantage.
If you believe you are the right candidate and can clearly demonstrate your ability to meet the criteria above, please submit your application letter with detailed curriculum vitae stating your current position, names of three referees, telephone contact to:

The deadline for submission of applications will be on 31 May 2012.

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