Private
Safaris (E.A) Ltd., a local subsidiary of the Kuoni Travel Group is a premier
Safari Specialist and Event Management company in the East Africa region
covering Kenya, Uganda, Tanzania, Rwanda and Ethiopia.
Our
product range include safari and beach packages, adventure tours, honeymoon
packages, golf tours, incentive travel, conference and events management.
To
strengthen our team, we are seeking qualified persons to fill the following
positions:
Sales Managers
(2
Positions) - (CEE Market Including Russia & Far East)
Reporting to the Head of Sales and Marketing, the holders of these positions will generate and manage new business leads, coordinate communication with partners and manage client relationship.
Main Tasks & Responsibilities:
- Generate
and manage new business leads in designated territories.
- Develop
new product offers for leisure and corporate clientele.
- Maintain
cordial business relationship with new and existing agents, clients and
partners.
- Prepare
and submit monthly reports on set deadlines.
- Conduct
market intelligence on a continuous basis and update the management.
- Attend
trade fairs and sales meetings abroad as required from time to time.
- Coordinate
various marketing activities and materials for trade fairs, road shows and
sales meetings.
Minimum Job specifications:
- A
degree or diploma holder in Sales & Marketing and Tourism.
- Minimum
8 years working experience in the Tourism industry, preferably the last 3
years in Sales and Marketing.
- Must
have shown merit and ability in related work area.
- Can
read/write/Speak Russian fluently (In the case of Far East market,
Mandarin language) and English.
- Self-motivated,
confident, team player with excellent negotiation, communication and
interpersonal skills.
- Able
to work under pressure and with minimal supervision.
- Knowledge
and experience in Tourplan System will be a plus.
- Other
major foreign language(s) will be an added advantage.
Customer Relationship Management Executive
Reporting to the Head of Sales and Marketing, the holder of this position will support the delivery of business objectives through the development, implementation and maintenance of customer service strategies, policies and standards.
Important Areas;
- Quality
assurance and control
- Service
delivery supervision
- Client
retention and loyalty
- Health
and safety checks
- Contacts
database Management
- Complaints
and complements management
Main Tasks & Responsibilities
- Help
develop and implement customer service strategy aligned with the overall
company objectives.
- Ensure
the customer service strategy is benchmarked against global best
practices.
- Provide
personalized, simplified and long term customer relationship management.
- Monitor
the experience delivered across all our channels and provide relevant and
innovative solutions to enhance customer service delivery.
- Identify
and implement customer service improvement initiatives by planning,
leading and monitoring processes and standards to ensure service level
agreements are in line with the customer expectations and market trends.
Minimum Job specifications:
- A
degree or diploma holder in Sales & Marketing and Tourism.
- 6
years’ experience in customer service, preferably the last 2 years in
management level.
- Knowledge
of industry trends and research tools.
- Strong
analytical skills.
- Knowledge
of CRM systems.
- Proven
leadership and management skills.
- Excellent
Interpersonal skills with ability to influence others positively.
- Have
good communication, problem solving and negotiation skills.
- Knowledge
of major foreign language(s) will be an added advantage.
If you believe you are the right candidate and can clearly
demonstrate your ability to meet the criteria above, please submit your
application letter with detailed curriculum vitae stating your current
position, names of three referees, telephone contact to:
The deadline for submission of applications will be on 31 May 2012.