Industry: Information Technology
/ Nonprofit
Function: Management
Employer: One Acre Fund
Job Location: Western Kenya
Commitment: Long Term Career Position
Organization Description
Organization Description
One Acre invests in
farmers to generate a permanent gain in farm income.
We provide farmers
with a "market bundle" that includes education, finance, seed and
fertilizer, and market access.
Our program is proven
impactful – every year, we weigh thousands of harvests and measure more than
100% average gain in farm income per acre.
We are growing
quickly. In five years, we have grown to serve 75,000 farm families with more
than 500 full-time field staff.
Job Description
Job Description
One Acre Fund is a
rapidly growing organization; increasing the number of sublocations and
districts we work in each year.
We are seeking
individuals to manage the various complex IT functions of the organization –
from setting up and maintaining networks, internet connections for multiple
offices, database maintenance etc.
Primary Duties of IT Staff
Primary Duties of IT Staff
- Maintaining
all Company Critical Hardware– Servers, Routers, Switches, Access points,
PCs, UPS, Printers, Projectors, cameras, and ensuring that IT equipment
have service packs installed.
- Installing
and Configuring New IT Equipment – Servers, PCs, Laptops, Phones, Internet
modems, Netbooks, Projectors etc
- Training
Staff on IT Applications and Processes - Coordinating with head of
departments on identifying training needs and training users on a one to
one or on a group basis on usage of various IT systems or applications
- Select
Database Upgrades
- Preventative
Maintenance - Carrying out preventive maintenance on various IT equipment
and software
- Configuring
and Troubleshooting Network Clients
- IT
Support - Capturing all user requests as they come in via phone or email
on the incidents management system and ensuring users get updates on the
status and progress of their requests. Escalating IT calls (Tickets)
to administrators and vendors as necessary
- IT
Procurement - Liaising with vendors to ensure that company equipment are
serviced and maintained as per SLAs and annual schedules.
- IT
Policy Design - Designing and updating IT policies/procedures on security,
configurations, tests, patches, etc.
- Management
– This role has the potential to manage 1-2 additional IT staff as
experience and department growth necessitates.
- Miscellaneous
- Perform any other duties as assigned by supervisor.
Career Growth and Development: One Acre Fund invests in developing its staff. We provide
constant, actionable feedback delivered through weekly mentorship and through
regular performance reviews.
Qualifications
Qualifications
We are seeking
exceptional professionals with minimum of two years of work experience in a
technical IT support role.
We are looking for
extraordinary candidates that are proactive, organized and committed.
Please only apply if
you fit these criteria:
- Diploma
Information Technology or related
- Two
years experience in Technical IT Support
- Holders
with IT Certifications are encouraged to apply
- Organized
and detail oriented
- Able to
manage multiple projects at one time
- Clear
communicator
- Proactive
problem solver
- Ability
to quickly learn new IT systems and databases
- Experience
in training staff on IT systems and processes
Timeline: Resumes should be submitted by June 30th 2012
Compensation: Starting
salary range of 18,000/- to 20,000/- with Performance Based Incentives
Benefits: NSSF and
NHIF, airtime and small transportation allowances
Career development:
Twice annual career reviews and constant feedback. Your manager will invest
significant time in your career development.
One Acre Fund is an equal opportunity employer.
To Apply
One Acre Fund is an equal opportunity employer.
To Apply
Email cover letter and resume to kenyajobs@oneacrefund.org (Subject line: IT Staff + the place you heard of the position)