Kimisitu Sacco Society Ltd invites qualified candidates to apply
for the position of Customer Care Assistant.
The Customer Care Assistant will mainly be responsible for
answering members’ queries and dealing with walk in customers.
Main duties and responsibilities:- Handling
and resolving customer complaints diplomatically to ensure continued
mutual relationship.
- Receiving
and responding to routine inquiries from members.
- Ensuring
the society adheres to the customer service standards and customer service
charter.
- Co-ordinating
with the management staff regularly on society operations in order to
determine ways of meeting customer needs and expectations.
Qualifications
- Diploma
in Public Relations, Marketing or a business related Diploma from an
accredited institution.
- Training
in customer care will be an added advantage.
- Minimum
three years working experience in a similar position.
- Must
be computer literate.
- Experience
in working with Microsoft Navision is an added advantage.
Skills
- Must
have a genuine interest in working with and helping customers.
- Excellent
communication and people skills.
- Ability
to work well in a team.
- Must
be well presented, mature, polite, tactful and friendly.
- Must
be able to handle complaints and difficult situations.
How to apply
Applicants are invited to send a cover letter illustrating their
suitability for the above position against the listed
qualifications/competencies/skills and a detailed curriculum vitae, with names
and addresses of three referees (including telephone, fax numbers and email
address).
All correspondence should be addressed to The Chairman and sent
via email to admin@kimisitusacco.or.ke by Friday 8th June 2012.
Applications with multiple attachments or from job agencies will
not be accepted.
Only short listed applicants will be contacted.
We invite you to learn more about KIMISITU Sacco by accessing
our web site: www.kimisitusacco.or.ke