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After Sales Development Manager Job in Kenya


After Sales Development Manager

Ref: RMA/ASD/2

Our client is a major international player in the automotive industry, with a head office in Bangkok, Thailand. 

They specialize in providing essential automotive products and services to economies in transition, and work alongside the development community in emerging and post-conflict markets to provide transport and fleet solutions.

They have earned a reputation in the Asia-Pacific region, and across Central Europe, as the fleet manager’s provider-of-choice for purpose-built vehicles and fleets, and are looking to expand operations into Sub-Sahara Africa, from a base in Nairobi.

Role overview:

  • Initially responsible for the assessment of tier 4 markets in Sub-Sahara Africa and the appointment of service-only dealers in managed markets
  • Once all dealers are appointed, the ASD Manager will have responsibility for After Sales Development (ASD) of all managed-market dealers and for the effective provision of after sales services across SSA
  • Once fleet sales and service contracts are achieved, the ASD Manager will also be responsible for overseeing the planning and effective delivery of the required after-sales services
Roles and Key Responsibilities:
  • Appoint service only dealers by:
  • Visiting & assessing markets in order to identify potential candidates
  • Ensuring potential dealers are aware of all standards, procedures, expectations & investments needed
  • Shortlisting & recommending candidates to MD SSA
  • Preparing proposals for the OEM
  • Coordinating & arranging training
  • Ensuring that all processes & systems continue to be utilized effectively
  • Advise dealers on how & where they can improve their overall performance
  • Ensuring that dealer start-up procedures (mainly CI, parts, tooling & training)  run smoothly and that appointed dealers have all necessary processes in place
  • Provide After Sales Development (ASD) services to all managed-market dealers. This includes:
  • Monitor and report to MD SSA on dealer performance
  • Liaise with RBM’s and MD SSA in terms of dealer’s progress towards becoming full sales outlets
  • The effective provision of after sales services across SSA
  • Once fleet sales and service contracts are achieved, the ASD Manager will also be responsible for overseeing the planning and effective delivery of the required after-sales services
Qualifications
  • Higher National Diploma or similar within the automotive industry.
  • A minimum of tenyears’ experiencerunning dealer service workshops is essential.
  • Must possess excellent French fluency and written English skills
  • Must have an extremely keen eye for detail and quality.  Must possess good IT skills.
  • Must have a ‘hands on’, practical mentality, be self-driven and very motivated
  • Good working knowledge of KERRIDGE an advantage.
  • Must be able to prepare management reports and recommendations and meeting deadlines and targets.
  • Possess a ‘think out of the box’ mentality and have good situational awareness skills.
  • Familiar with OEM (Original Equipment Manufacture), training, diagnostic and service standards.
  • Staff development and mentoring skills essential
  • Must be Kenyan Citizen
  • Excellent references are essential.
Renumeration and Benefits

The Manager will be provided with :
  •     Medical cover for self and dependents
  •     30% bonus  upon meeting the set target
  •     Mileage allowance
  •     Cellphone allowance.
  •     21 working days leave.
USD 3600/Gross salary/month dependent on experience, skills and qualifications.

If you meet the above requirements send your CV and application letter below. 


Only short listed candidates will be contacted.

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