Our
client, a four star hotel based in Nairobi is looking for a highly qualified General Manager to manage and oversee the day
to day operations of the hotel in its entirety.
Roles and Key Responsibilities:
Reporting to the Board of Directors, the Primary role function will be to
manage and maximize the hotel’s resources achieving optimum standards of
service within profit objectives and in line with Company policies.Roles and Key Responsibilities:
Duties and other Responsibilities:
- To provide overall
leadership, guidance and direction to the hotel management teams to ensure
smooth, prompt and efficient operations.
- Monitor the
performance of the hotel through verification and analysis of customer
satisfaction systems and financial reports and initiate corrective action.
- Analyse monthly
statement of operations and prepare the monthly statement of operations
for the Directors’ review.
- Ensure efficient
operations and cost control of all hotel Departments and facilities.
- Prepare
financial reports for management that clearly identify operational
effectiveness, trends and variances.
- Review forecasts
and balances and subsequently direct actions to maximise profitability,
increasing service levels and improving staff satisfaction.
- Participate in
sales and marketing strategy meetings.
- Inspect property
and services to ensure compliance with licensing laws, health and safety
and other statutory regulations.
- Keep correct
inventories of all operating equipment and par stocks in place for items
in use and check these to minimise losses.
- Monitor trends
and competition and ultimately drive profitable business growth in line
with business performance targets.
- Assist the
departments’ heads to establish and achieve predetermined profit and
productivity objectives and desired standards in
- Identify and
action potential sales leads.
- Handle the
general public, customers, employees, union and government officials with
tact and courtesy.
- Align strategic
plans for the future development of the hotel.
- Communicate with
corporate departments regarding implementing standards, procedures and
policies and provide feedback on company-wide initiatives.
- Maintain product
and service quality standards by conducting ongoing evaluations and
investigating complaints.
- Conduct daily
property and room inspections to ensure compliance with quality standards.
- Review daily
operations and inspection reports and coordinate corrective actions
required between departments.
- Maintain
complete records of facility inspection.
- Ensure cost
conscious but quality working methods at all times.
Required
Qualifications:
- University
Degree in Hospitality
- A minimum of
three years working in an international hotel and total five years
experience in a similar role.
- Excellent oral
and written communication and presentation skills
- Ability to work
effectively both independently and as a team
- Ability to
manage multiple projects effectively under time and resource constraints
- Ability to
effectively lead a team of professionals
Package: A competitive
package is offered commensurate with experience
Send your CV and a detailed application letter in line with the job description, to hcbskenya@gmail.com.
Only short listed candidates will be contacted.
Send your CV and a detailed application letter in line with the job description, to hcbskenya@gmail.com.
Only short listed candidates will be contacted.
