Company Profile
Our client is a leader in roofing solutions and amongst the top leaders in light weight stone coated steel roofing.
The client is also the appointed distributor of roofing systems for one of the world's leading manufacturers of light weight stone coated roofing tiles.
The company is currently implementing a strategy of even greater investment in
its commercial roofing business, expanding towards floor laminates and other
products.Our client is a leader in roofing solutions and amongst the top leaders in light weight stone coated steel roofing.
The client is also the appointed distributor of roofing systems for one of the world's leading manufacturers of light weight stone coated roofing tiles.
Job profile
Reporting to the Sales Manager, the Customer Service and Sales Administrator will provide customer service support to the organization by obtaining, analyzing and verifying the accuracy of customer and order information in a timely manner.
S/He will Initiate and/or implement corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
S/he will also coordinate the handling of difficult and/or unusual situations within the office.
Duties:
1. Customer Service
- Interact
with customers who walk into the showroom or present online or offline
enquiries
- Attend
to all phone calls and enquiries
- Understand
customer’s needs and provide them helpful solutions.
- Respond
to the customer’s queries regarding the company’s goods or services and
obtain a full understanding of what information is requested.
- Investigate
complaints and offer apt solutions to the customer or refer to the
appropriate person where necessary.
- Track
customer complaint resolution and report on the same to the sales manager
on a monthly basis.
- Handle
situation in the best interest of both company and customer.
- Prepare
quotations for customers and initiate required action for response to
customer, request for order changes, including the maintenance of
order/customer information files
- Identify
and implement strategies to improve quality of service
2. Sales
- Oversee
the achievement of the office sales target of monthly sales of Ksh.
5,000,000 through aggressive follow-up of all walk-in customers, enquiries
through telephone, email and the web-site
- Generate
sales through personal initiatives
3. Administration
- Handle
and manage the Company’s Front-Office
- To
be the first point of contact to all visitors and provide information and
guidance
- Handle
all incoming and outgoing mail, parcels and packages.
- Procures
and administers office budget for stationery and other office requirements
- Receive
and analyze the daily activity reports from the sales team
- Monitor
accuracy of reporting and data base information
- Co-ordinate
the customer order processing to the delivery of goods to the customer
- Ensure
that the showroom is always clean and the products are properly displayed.
- Develop
and recommend changes to existing methods and systems to increase
accuracy, efficiency and responsiveness of the Company to the customer’s
needs
- Contribute
to other duties as assigned by the management.
Candidate Profile
- Minimum
of a Bachelors Degree in a relevant field from a recognized university.
- 2-3
years experience in customer service and sales in a busy environment;
customer care experience from the building and construction sector will be
an added advantage.
- Good
working experience of MS Office is a must.
- Strong
cross-functional orientation: ability to interface with other departments
of Operations, Finance, Business development
- Strong
communication and presentation skills
- Strong
product knowledge across a broad product range
- Exposure
to administrative work an added advantage
- Be
of high integrity
How to apply:
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 13th April 2012 to: exemplarconsultants@gmail.com
Send your application including a cover letter indicating your desire to work with our client; a detailed CV highlighting relevant experience, details of current and expected salary, a daytime phone contact, email address, and the names of three professional referees by close of business Friday 13th April 2012 to: exemplarconsultants@gmail.com