Receptionist
Roles and Responsibilities
Receptionist represents the face of the company, very critical and important role, whereby the focus being that the key values of the company are being communicated to all concerned stakeholders either by email/phone/or face to face meeting.
Reporting to Asst. Operations ManagerRoles and Responsibilities
Receptionist represents the face of the company, very critical and important role, whereby the focus being that the key values of the company are being communicated to all concerned stakeholders either by email/phone/or face to face meeting.
Specific Responsibilities
Phone and Mails
- Screen
incoming phone (land/mobile) calls and answer them in the prescribed
manner and divert them to the right dept for immediate answering of
queries.
- Ensure
delivery and pick up mail to and from clients/providers/others
- Open
and date stamp all general correspondence
- Maintain
the incoming mail log
- Assist
in the planning and preparation of meetings, conferences and conference
- Deal
with simple client queries
- Get
calls for senior management as required
- Responsible
to follow up on missed calls and undelivered messages to both internal and
external clients.
- Responsible
for incoming and outgoing couriers and logging of same.
Attending to Visitors
- Greet
company’s visitors
- Responsible
to ensure the Guests are looked after and are treated with care and
respect as per the values and culture of Lifecare
- Responsible
for guests co-ordination with other departments like HR, Admin, Sales,
Customer service etc.
- Responsible
to ensure all visitors enter to only to the authorized areas and follow
the visitors policy is adhered to
- Coordinate
with the office staff to arrange for refreshments for the visitors
whenever required.
Technology Management
- Enters
Courier details in/Gold mine and updates it on daily basis
- Use
only the hardware and software systems as provided by the company for all
communications, information and data storage purposes.
Maintenance of Various Logs
- Responsible
for keeping the attendance, lunch and out of office logs
- Responsible
for co-ordinating office car usage for official purposes
- Responsible
for keeping client pick up log and co-ordination/tracking of same.
Team Work
- Extend
and participate in the pursuit of all new business securing activities as
directed by the manager or the management of Lifecare.
- Build
and maintain cohesive relations with other departments and colleagues of
Lifecare International
- Support
and encourage team spirit within Lifecare by skills, experience and
knowledge sharing
- Coordinate
with the HR and admin department to arrange for trainings, meetings or
other get together, involving both internal and external stakeholders.
Confidentiality & Ethics
- Ensure
full compliance with the companies third party non solicitation policy
which prohibits the earning of fees through third party channels not
connected with the company
- Protection
of the company at all times in relation to database, IP, secrets and
strategy, sensitive information which may not be discussed with anyone
outside of the company
- Ensure
all sensitive client information remains confidential
- Ensure
unethical ways and means of other team members are appropriately reported
to the concerned personnel
Pre-requisites
Qualifications:
Graduate, with experience in Insurance, Banking Hospitality, Travel and Tourism, Hotel Management. Insurance qualifications will be an added advantage.
Experience
2-3 years of minimum experience as a receptionist, with client servicing knowledge. Insurance experience will be an added advantage.
Language Proficiency (U/ R / W)
Ability to Speak Fluent English and read and write English proficiently.
Job Knowledge Requirement
Qualifications:
Graduate, with experience in Insurance, Banking Hospitality, Travel and Tourism, Hotel Management. Insurance qualifications will be an added advantage.
Experience
2-3 years of minimum experience as a receptionist, with client servicing knowledge. Insurance experience will be an added advantage.
Language Proficiency (U/ R / W)
Ability to Speak Fluent English and read and write English proficiently.
Job Knowledge Requirement
- Pleasing
and Friendly Personality
- Courteous
and polite
- Good
command over English Language
- Shows
Compassion and is caring and driven
- Passionate
and driven
- Must
be an excellent face-to-face and telephone communicator.
- Ability
to handle stress and pressure
- Should
be a good listener
- Should
be flexible and willing to work long hours
- Basic
knowledge of Microsoft Office package -Word, Excel and Power Point
Relationship Manager
Roles and Responsibilities
The role of Relationship Manager is to build and manage the relationships with the Lifecare’s existing and new clients both Individual and Corporate. The role includes ensuring that the client’s expectations are met by delivering the promises made and managing all aspects of client servicing before and after the policy is sold or an agreement is made.
Reporting to Head of Client Services Dept
Specific Responsibilities
Result Focus:
Roles and Responsibilities
The role of Relationship Manager is to build and manage the relationships with the Lifecare’s existing and new clients both Individual and Corporate. The role includes ensuring that the client’s expectations are met by delivering the promises made and managing all aspects of client servicing before and after the policy is sold or an agreement is made.
Reporting to Head of Client Services Dept
Specific Responsibilities
Result Focus:
- Responsible
for meeting the set retention rate of the portfolio allotted
- Responsible
to ensure that the profitability of the assigned Travel Agents is
maintained and increased over a defined period of time
- Responsible
to ensure that customer individual / Corporate complains of critical
nature are within the defined limits
- Responsible
to ensure critical errors in terms of the deliverables to clients are
minimum and within the defined parameters and benchmarks.
- Responsible
for meeting the set Sales targets
Client Servicing
- Responsible
to ensure that all queries via Phone / E-mail / Walk INs and / or any
other means o, is answered and the client’s issues, queries are resolved
as per the defined benchmarks.
- Provides
effective and efficient Quotations to the clients meeting their specific
requirements
- Responsible
for coordinating with Travel Insurance providers to meet client
requirements
- Responsible
to liaise with the Travel Agents on regular basis, for Training ,
Understanding their concerns , resolving issues and mapping performance
- Responsible
to address client - Individual, corporate, Agents complaints and
proactively deal with them on timely basis
- Conduct
presentations to the clients, Conduct Trainings on the Policy details and
software usage on regular basis
- Visit
clients as per the need of business
- Attend
to walk in clients
Self Learning &Development
- Gain
a comprehensive understanding of the insurance industry/practices and the
business community in the Kenya
- Be
fully committed and dedicated to personal development and growth, working
toward the achievement of performance targets on agreed periodic basis.
- Attend
trainings programmes as directed by the immediate manager.
Knowledge Management
- Generate
Weekly/ monthly/Quarterly /Annual performance report within the specified
area of operations
- Responsible
for Capturing and updating details concerning clients as per the assigned
individuals in Gold mine as per the set benchmarks and processes
- Responsible
for updating weekly reports consistently
- Interpret
data in logical manner, provide conclusive information to the customers
both internal and external to enable effective decision making.
Technology Management
- Use
only the hardware and software systems as provided by the company for all
communications, information and data storage purposes
- Ensure
client database is updated in a timely manner and is correct and up to
date as per the defined processes and internal benchmarks
- Ensure
Quality standards set are adequately followed within the area of
operations under your profile.
Team Work
- Extend
and participate in the pursuit of all new business securing activities as
directed by the manager or the management of Lifecare.
- Build
and maintain cohesive relations with other departments and colleagues of
Lifecare International
- Support
and encourage team spirit within Lifecare by skills, experience and
knowledge sharing
Confidentiality & Ethics
- Ensure
full compliance with the companies third party non solicitation policy
which prohibits the earning of fees through third party channels not
connected with the company
- Protection
of the company at all times in relation to database, IP, secrets and
strategy, sensitive information which may not be discussed with anyone
outside of the company
- Ensure
all sensitive client information remains confidential
- Ensure
unethical ways and means of other team members are appropriately reported
to the concerned personnel
Pre-requisites
Qualifications
Graduate, with experience in Insurance, Banking, Hospitality, Travel and Tourism. Minimum COP (Certificate of Proficiency) Insurance qualification.
Experience
2-3 years of minimum experience in Client servicing, and Sales. Insurance experience will be an added advantage.
Language Requirement
Ability to Speak Fluent English and read and write English proficiently.
Job Knowledge Requirement
Qualifications
Graduate, with experience in Insurance, Banking, Hospitality, Travel and Tourism. Minimum COP (Certificate of Proficiency) Insurance qualification.
Experience
2-3 years of minimum experience in Client servicing, and Sales. Insurance experience will be an added advantage.
Language Requirement
Ability to Speak Fluent English and read and write English proficiently.
Job Knowledge Requirement
- Knowledge
for effective use of Microsoft Office package -Word, Excel and Power
Point. Knowledge of advanced features of Excel like Statistical Analysis,
Pivot Tables etc. preferable.
- Passionate
and driven
- Analytical
- Must
be an excellent face-to-face and telephone communicator.
- Ability
to analyze and understand things by ensuring attention to details is
given.
- Ability
to handle stress and pressure
- Ability
to communicate effectively
- Ability
to understand things form different prospective and should be a good
listener
- Excellent
Public Speaking Skills are a must
- Should
be a good negotiator
- Should
possess training skills
- Should
be flexible and willing to travel
Accountant
Roles and Responsibilities
The primary role of a Sr. Accountant is to ensure that all Accounting and Finance related tasks are carried our effectively within the department.
His/her role is to apply principles of accounting to analyze financial information and prepare financial reports for multiple affiliates.
Accomplishes tasks with particular emphasis on internal customer service and seeks to add value for the company’s managers and employees.
Reporting to Accounts Team Leader
Specific Responsibilities
Result Focus
Roles and Responsibilities
The primary role of a Sr. Accountant is to ensure that all Accounting and Finance related tasks are carried our effectively within the department.
His/her role is to apply principles of accounting to analyze financial information and prepare financial reports for multiple affiliates.
Accomplishes tasks with particular emphasis on internal customer service and seeks to add value for the company’s managers and employees.
Reporting to Accounts Team Leader
Specific Responsibilities
Result Focus
- Monitors
compliance with generally accepted accounting principles (GAAP) and
company procedures.
- Reviews,
investigates, and corrects errors and inconsistencies in financial
entries, documents, and reports.
- Reviews
accounts payables and weekly check runs.
- Analyze
transactional processes and identify areas where additional accuracies and
efficiencies can be achieved
- Applies
cost accounting methods to achieve accurate representation of cost center
performance.
- Preparation
of the monthly statutory accounts and consolidated financial statements
- Report,
analyze, and ensure integrity of all financial information.
Accounting & Administration
- Liaise
with Bank regarding funds transfer and other related issues
- Prepare
various financial letters, NOC’s as per the requirements and instructions
of the Chief Accountant
- Reconcile
Financial Statements on regular basis
- Coordinate
for Internal and External Audits
- Monitor
and manage, Petty Cash
- Process
Payroll as per the set Benchmark and framework
- Purchase
orders processing and monitoring
- Commissions
processing as per the set benchmarks
- Oversee
the accounting documentation to ensure proper maintenance of all
accounting systems and functions as per the defined framework and
benchmarks
- Prepare
all month closing activities including balance sheet reconciliations and
costs allocation
- Oversee
collection status on regular basis and ensure the target collection amount
is collected as per the set targets and reports concerning the same is
developed and presented on regular basis
- Ensure
timelines , accuracy, and usefulness of financial and management reporting
are met consistently
- Prepare
financial statement on monthly basis
- Coordinate
with HR for Payroll processing
- Coordinate
with HR for issuing Certificates concerning Financial matter to internal
stakeholders
- Resolve
accounting discrepancies
- Manages
the payments to be made (internal & External) and seeks due approvals.
Knowledge Management
- Ensure
all paperwork in meticulous order is carried out and comply with all
management information and reporting requests and compliance with all
Company ISO 9001 and legal/regulatory requests
- Responsible
for Filing and Maintaining all accounting Documents ( hard or soft copies)
- Generate
weekly/ Monthly/Quarterly/Half yearly and Annual Financial Reports and
record them for future reference
- Ensure
all bank related documents are maintained and update on regular basis for
future requirements
- Ensure
all financial records are up to date and meets the General Accounting
principals
Technology Management
- Use
only the hardware and software systems as provided by the company for all
communications, information and data storage purposes
- Ensure
all reports and database are accurately updated within the technological
framework of the company for the entire finance and accounts department
Team Management
- Periodically
evaluate team performance
- Mentors
and develops direct team, manage work allocation, continuously strives to
build an effective team dynamic
- Conducts
one to one with the team on regular basis
- Evaluate
the team’s performance and take corrective actions where ever required in
coordination with the HR department
- Evaluate
training requirements for the team by assessing their present skill set
and the ideal requirement and accordingly deal with the skill gap in
coordination with the HR for increasing the overall efficiency of his team
- Effectively
deal with team issues, and try to resolve the problems within his
capacity.
- Motivate
the team to adhere to the values of the organization and approach the
policies and regulations positively.
- Ensure
team attitude is guided in the right direction for the overall advantage
of the company.
Team Work
- Participate
in all internal New Business initiatives as requested and directed
- Extend
and participate in the pursuit of all new business securing activities as
directed by the Commercial Director and Management of LCIB
- Build
and maintain cohesive relations with other departments and colleagues of
Lifecare International
- Support
and encourage team spirit within LCIB by skills, experience and knowledge
sharing
Self Learning & Development
- Engage
in training sessions on regular basis as required and communicated by the
HOD
- Attend
external events and trainings as required on regular basis.
Confidentiality & Ethics
- Ensure
full compliance with the companies third party non solicitation policy
which prohibits the earning of fees through third party channels not
connected with the company
- Protection
of the company at all times in relation to database, IP, secrets and
strategy, sensitive information which may not be discussed with anyone
outside of the company
- Ensure
all sensitive information remains confidential individually and by the
team
- Ensure
unethical ways and means of other team members are appropriately reported
to the concerned personnel
Pre-requisites
Qualifications
University degree in Commerce, Finance or Business Administration. A minimum of a CPA (K) is a must.
Experience
At least 3-5 years of experience as an accountant and minimum 1 year as a Senior Team Member, preferably in financial /Insurance/banking sector/Micro Finance sector.
Language Proficiency (U/ R / W)
Proficient in English with ability to Read, Write and understand efficiently
Job Knowledge Requirement
Qualifications
University degree in Commerce, Finance or Business Administration. A minimum of a CPA (K) is a must.
Experience
At least 3-5 years of experience as an accountant and minimum 1 year as a Senior Team Member, preferably in financial /Insurance/banking sector/Micro Finance sector.
Language Proficiency (U/ R / W)
Proficient in English with ability to Read, Write and understand efficiently
Job Knowledge Requirement
- Results
Driven
- Excellent
analytical and abstract reasoning skills, plus excellent organization
skills
- Knowledge
of Microsoft Office package -Word, Excel and Power Point. Advance Excel
Skills are a must.
- Knowledge
of QuickBooks Accounting Software.
- Work
requires professional written and verbal communication and interpersonal
skills.
- Work
requires willingness to work a flexible schedule.
- Mastery
of Accounting and costing concepts.
- Excellent
interpersonal, communications, public speaking, and presentation skills.
- Excellent
verbal, analytical, organizational and written skills.
- Up
to date knowledge of current financial and accounting computer
applications
- Should
also have extensive knowledge in fast-paced technologies and accounting
programs and possess excellent mathematical skills
- Time
management, organizational skills, problem-solving and analytical skills,
as well as leadership and administrative skills are essentially required.
- Emotional
Balance- Ability to control one’s emotions in crisis situations. High
emotional intelligence is desired.
hr@lifecareinternational.co.ke