Check your search results here

Travel Assistant Job in Kenya

Job title: Travel Assistant

Unit / dept / delegation: Administration, East Africa Regional Representation, Nairobi

Reports to:
 Senior Travel Officer


To assist the in the delivery of travel services to the East Africa Regional Representation, country delegations, and Partner National Societies with high standards and in a timely and customer – friendly manner that ensures both cost-effectiveness and customer satisfaction.

Key Responsibilities 
  • Assist travel officer to build working relationships with the travel service providers and/or their agent(s) to ensure efficient and uninterrupted service provision.
  • Communicate the travel process to all travellers to ensure adherence to procedures and controls.
  • Facilitate the issuance of all Travel Authorisation Forms (TAF) and confirm the accuracy of the information provided. Enforce procedures through dialogue with budget holders and the respective travellers.
  • Research and obtained travel options from travel agent(s) and make this available to the traveller to ensure the most efficient, cost effective routing is used.
  • Ensure all hotel bookings, airport transfers and other travel requirements are duly booked, executed, processed and communicated.
  • Provide support for programmes in sourcing and managing workshops, travel, and accommodation issues in collaboration with the travel officer.
  • Claim reimbursements for unused tickets and manage potential complaints and compensation claim from travellers.
  • Prepare daily pick-ups/drop offs schedules, amending whenever necessary and ensuring its timely submission to logistics for necessary action.
  • Prepare statistics of the number, frequency, type and value of services rendered for cost recovery, reporting and information sharing.
  • Prepare a monthly report of all travel scheduled and match with travel agent(s) statement to ensure all invoices received and avoid double charging.
  • Ensure that all personal travel is authorised by finance prior to booking of the ticket
  • Maintain proper filing records for all travel documentation
  • Carry out any other assignments that may be delegated.
Duties applicable to all staff
  • Actively work towards the achievement of the Federation's goals.
  • Abide by and work in accordance with the Red Cross Red Crescent principles.
  • Perform any other work related duties and responsibilities that may be assigned by the line manager.
Person Specification

  • Diploma in Public Relations, International Relations, Administration Travel, Procurement/Logistics or any relevant field.
  • 3 years or more experience in administration, ticketing and travel and in any other relevant office support areas
Skills and Knowledge
  • Demonstrated knowledge of customer care
  • Proficiency in the usage of computers and office software packages (MS Word, Excel, etc) and experience in handling of web based management systems.
  • Fluency in both spoken and written English and Kiswahili
Character Qualities
  • Ability and willingness to counsel and help others
  • Ability to work in a team, and occasionally under strict deadlines
  • High degree of integrity, discretion, and personal conduct
  • Flexible and adaptable to changing working conditions
  • Self-motivated, with good judgment and initiative
  • Good verbal and written communication skills
  • Good interpersonal skills
  • Sensitivity to diversity
  • Good level of attention to detail
  • Pleasant personality
Submission of applications:

Applications should be submitted by email to; to be received not later than 15 October 2011.

Kindly note that due to the large volumes of applications received;

1. Only e-mail applications will be accepted

2. Only short listed candidates will be contacted.

You can now click on this link to visit our sister website for more vacancies.

DO NOT MISS to Subscribe below for the latest jobs to your EMAIL for FREE

Enter your email address:

Delivered by FeedBurner

Want to know the latest news, read great articles, features, jobs and careers? Then click here