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Information Technology Assistant Job in Dadaab

World Food Programme
Internal Vacancy Announcement  WFP/44/11
This Vacancy is open to Kenyan male and female candidates.
Qualified female candidates are particularly encouraged to apply.
Date of issue: 26.10.2011
Deadline for application: 08.11.2011
Job Title: Information Technology Assistant

Post Grade: SC4 (Service Contract)
Duty Stations: Dadaab and other duty stations

Accountabilities: under the direct supervision of the IT Assistant Dadaab and technical supervision of head of IT Nairobi and the overall supervision of Head of sub-office Dadaab the incumbent will be required to carry out the following duties:-
Major Duties and Responsibilities:
§  Maintain inventory of material and/or database of information, such as computer related equipment, communications equipment, website content, training material, etc.
§  Maintain logs or archives of information, such as computer related logs, trouble tickets, directories, website publications, registries, data warehouses, reports, etc;
§  Assist in the deployment/dissemination of standard material, such as computer hardware and/or software, applications, programmes, directories, telephony, web content, publications database content, training materials, etc;
§  Assist in the maintenance of systems and equipment by carrying out routine tasks such as backing up data, monitoring network and systems, servers and peripherals, running systems diagnostics, patch management and system optimisation, removing viruses and bad data, etc;
§  Administer user access to systems and databases, monitor system and application usage;
§  Assist in resolution of problems by monitoring inboxes and responding to queries, identifying and forwarding issues to the appropriate person;
§  Maintain web pages, electronic documents, statistical databases; maintain Information and Knowledge Management (IKM) applications and procedures and provide support to IKM users;
§  Assist in training and support of users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks, etc;
§  Perform other related duties as assigned.
Qualifications and Experience:

Education: Completion of secondary school education.
Desirable: Training/qualification in information technology, telecommunications, CCNA, information management or ITIL. Experience working in an international organisation or multicultural environment.
Experience: At least three years of progressively responsible job related experience in information technology or telecommunications or information management, such as WAN/LAN networking, telephone services, radio units, web design or similar. Some experience in client support, such as a Help Desk or User Support Unit, Windows 2003 Server Environment, Cisco Network Devices, web design or similar.
Knowledge: Basic computer skills including keyboard/mouse skills and knowledge of common basic software packages. Knowledge of commonly used office equipment. Knowledge of routine server and networked systems monitoring procedures and practices.
Expected Results: Produces organised, accurate and well documented records conforming to required format with well analysed data. May provide guidance on office practices to staff in lower grades.
Critical Success Factors: Ability to review a variety of data, identify and adjust data discrepancies. Identify and resolve operational problems. Ability to communicate moderately complex matters clearly and concisely. Ability to perform detailed work, work of a confidential nature and/or to handle a large volume of work possibly under time constraints. Ability to deal patiently and tactfully with people of different national and cultural backgrounds.
Language: Good written and spoken English and fluent Kiswahili.
Kenyan nationals with the above qualifications and experience are requested to submit a covering letter quoting Vacancy Announcement No. WFP/44/11 along with their current/detailed Curriculum Vitae, photocopies of certificates and name, address and e-mail address of three referees.
Candidates should also complete a Personal History form (P.11) available on the following link -
All documents must be sent in an envelope marked: CONFIDENTIAL
WFP/44/11 and sent to
Human Resources Officer
World Food Programme
P.O. Box 44482
Nairobi 00100
Applications must be received by the deadline – late applications will not be considered.
WFP does not charge a fee at any stage of the recruitment process.

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