Position: Hotel Manager
Supervised by: Director
Job Objective/Summary
To ensure that all the policies and procedures of the company are adhered to and ensure the day-to-day operations of the hotel and customer satisfaction.
Duties and Responsibilities
Supervised by: Director
Job Objective/Summary
To ensure that all the policies and procedures of the company are adhered to and ensure the day-to-day operations of the hotel and customer satisfaction.
Duties and Responsibilities
- Attain
set revenue target of the company.
- Deliver
marketing strategies to build, develop and retain a loyal client base.
- Ensure
top of the range customer service is offered to all clients.
- Manage
cost within the budget and also ensure purchase supplies or services from
outside vendors, such as laundry, repair, and trash.
- Manage
hotel facilities to ensure Zero pilferages or misuse.
- Manage
and maintain all year or seasonal lodging facilities.
- Observe
and monitor workers' performance to make sure that company rules and
procedures are being followed.
- Confer
and cooperate with other department managers to coordinate hotel
activities.
- Ensure
24 hours cleanliness and appearance of the hotel.
- Coordinate
front-office duties and resolve problems.
- Assign
duties to workers and schedule shifts. Coach staff on how to do the job
and motivate them to finish projects
- Answer
customers' questions, make them feel at home, and build on-going
relationships.
- Make
decisions and develop plans for how to manage hotel.
- Identify
staffs' actions and evaluate whether it meets hotels' standards.
Qualification
- A
diploma or a degree in Hotel management/ Hospitality management
- Three
years working experience in the same industry.
- One
can work for long hours.
- Good
communication skills.
- Good
organizational skills.
Interested
candidates can send their CV to recruitment@workforceassociates.net on the
Subject line indicate Hotel Manager.
You can now click on this link www.kenyanvacancies.com to visit our sister website for more vacancies.