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Field Operations Officer Job in Kenya

Field Operations Officer

Job Reference BA/SO/3

Start Date: Immediately

Location: Nairobi, Kenya

Our client, a low cost for profit organization, is launching a large-scale franchise of ultra low-cost for-profit private primary schools across Africa.

Their approach addresses the critical problems facing education systems in Africa, the lack of accountability and absence of incentives for improving performance and educational outcomes.

Because of how they have designed their model, the are able to cost-effectively deliver high-quality education so that it is affordable even to those living on dollar a day poverty (charging less than $4 per child per month), while enabling local franchise owners to operate their school businesses profitably, and create a financially profitable business at the central franchise level.

They have already launched the first two schools in their franchise in Kenya with tremendous success, and plan to rapidly scale the company to serve more than 1 million families in Africa.

About the position

Our client is seeking a full-time School Operations Officer, who from the business-side will help support and monitor the operations of a group of schools within their network.

The organisation has developed extensive system and tools for its operations that allow someone they hire from the local community to easily and successfully open and manage the operations of a school – we call this our “School in Box” model.

Most of the systems and tools that are developed are low-tech and paper-based because of the environment in which they work. It starts with their very detailed Operators Manual and spans across all instructional, financial, operations and human resource management issues and systems.

School Operations Officers work with a group of local headmasters to help ensure that the management and monitoring systems and tools that are part of our “School in a Box” are effectively implemented at individual schools. This position is also critical in providing feedback to the central headquarters as to ways to improve upon these systems.

School Operations Officers will have a particular focus on all of the non-instructional elements of the operations at the school site.

These include: 
  • Marketing & Recruiting New Students
  • Student Payment Systems
  • Personnel Management
  • Rules & Procedures
  • Facilities Management And more
This is a very hands-on job, and so we expect the School Operations Officer to be in the field (in our case, the slums of Nairobi) working with schools about 80% of the time.

About you
  • You are one of those rare multi-talented people who is a very keen observer, as well as a very analytical problem solver.
  • You have years of experience simultaneously managing and helping grow multiple small businesses units in challenging environments. But most importantly have demonstrated capacity to think outside the box in identifying critical issues and developing non-traditional approaches to solve them.
  • Experience in working in very poor communities (slums) is a real plus
  • You are incredibly data-driven, analytical, and excited about developing an environment and processes in which high-quality data is regularly collected and used to manage and improve our franchise schools.
  • You are not afraid of getting your hands dirty
  • You have experience managing projects with many moving pieces, and building and managing teams of people
  • You function well in a fast-paced informal environment where constant change is the norm and the bar for quality is set high.
Our team has a passionate belief that basic primary education is critical to the development of every child, family, community and nation.

We believe that it is possible to address this critical need for poor families through new and innovative approaches leveraging the private sector, and that by providing low-cost but high-quality primary education, we will give millions of children the opportunity to accomplish their dreams. We are looking for someone who wants to join us in this rewarding task.

  • Bachelors degree
  • 5+ years experience in operations, management, education or related experience
  • Franchise or chain management experience in Kenya is a real plus
  • Driven, disciplined, self-motivated, and entrepreneurial
  • Excellent verbal and written communication skills
  • Must be a team player and open to new approaches and ideas
  • Strong project management skills
  • Ability to organize, prioritize, and manage multiple tasks

Ranges between Kshs. 25,000 – 40,000.00 dependent on experience, skills and qualifications.

If you meet the above requirements send your CV and detailed application letter to

Obly short-listed candidates will be contacted.

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