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Unilever Head Customer Service and Process Improvement Job in Kenya

Reference: Fin001

Level of experience:

Area of interest:


 Unilever K Ltd


  • Works towards improvement and implementation of FSSC’s process, which improve efficiency and effectiveness across the organization.
  • Develops, tests, documents and implements improvements to these processes

  • Ensures that relevant, accurate, and timely process management information is available
  • Ensures the complete integrity of data throughout the SSC Service systems. In conjunction with the impact on associated areas
  • Drive, in conjunction with the management team, the continual improvement of all the company Operating modules
  • Provide functional expertise on SSC organisation systems.
  • Design KPI to monitor SSC performance in line with SLA’s.
  • Improve the SSC customer service by monitoring service delivery and continuously improving processes .
Experience and Qualifications
  • A university degree from a recognized institution
  • Other professional qualifications- In Accountancy (CPA, ACCA), and a Diploma in IT will be an added advantage
  • 5 years experience working in a busy highly computerized organization, preferably an FMCG company
  • MBA would be an added advantage
  • Extensive experience of Customer Service and process design with a particular emphasis on systems
  • Knowledge of the existing process within the company
  • Experience of leading teams through complex business projects
  • Process mapping and strongly interpersonal and influencing skills
Valid until: 28 Dec 2010

Employment type/status:
 Permanent-Full Time

Relocation assistance:

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