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Information Technology Coordinator (ITC) Job Vacancy

Job Title: Information Technology Coordinator (ITC)

Reports to:Information Technology Coordinator Lead

Main Purpose of Job:

Team member of local IS/IT resolution group with regards to Business Applications and IT infrastructure. To restore the appropriate services to the User in a timely fashion in accordance with agreed SLA. Full first level responsibility for all IS/IT issues at site

Main Responsibilities
  • Ensure detailed explanations of user problems and call resolutions are entered into Problem Management System.
  • Ensure that problems are escalated in accordance with established procedures and handles escalated projects as assigned
  • Install and replace new workstations (incl. moves and changes). Maintain modify and enhance existing workstations using SNOW Standards.
  • Manage other on site IT infrastructure that can not be resolved remotely under instruction of the GC or SD or the IT support from the region
  • Perform any other technical related function as may be assigned by the ITC Lead.
  • Implement group corporate IT security standards and policies across all systems.
  • Configure setup and diagnose performance of workstations.
  • Perform installations as required using the SNOW standards.
  • Assist in the implementation of new information systems, which may replace or augment the current application set.
  • Manage all tasks related to backup of the servers on site according to GLOBE/IT standards and processes
  • Lead or participate in team projects that enhance the quality or efficiency of support and leads and assists Service Desk and Resolution Groups members in support of major or complex incidents.
  • Responsible for acquiring, maintaining, and expanding knowledge of relevant product offerings, current GLOBE policies, and methods of support delivery, to provide technically accurate solutions to users.
  • Maintain all IT assets in the IT Asset Management tool as per defined processes and procedures
  • Prepare and control IS/IT CAPEX and OPL budgets.
Competencies / Skills and Knowledge 
  • Good analytical & problem solving skills
  • Good achievement focus i.e. high energy levels and commitment to end results
  • Good decision making and judgement skills (ability to solve incidents requiring creativity and initiative)
  • Detail-oriented, and able to prioritize work
  • Bachelors degree and/or relevant professional certificate
To apply for this position send your CV to quoting the position in the subject line. Kindly also mention your current/ last salary and benefits. Only shortlisted candidates will be contacted

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