Position Title: Senior Business Support Clerk
Grade: GS-6
Position No: 7501
Reference: ADB/10/022
Closing date: 02/04/2010
Objectives
The provision of support services relating to
specific application systems. Support may be provided both to users of the systems and to service delivery functions such as computer operations and help desk. Support typically takes the form of investigating and resolving problems and providing information about the systems. It may also include monitoring their performance.Grade: GS-6
Position No: 7501
Reference: ADB/10/022
Closing date: 02/04/2010
Objectives
The provision of support services relating to
Problems may be resolved by: - providing advice or training to users about the application systems (functionality, correct operation or constraints), - devising work-arounds, - correcting faults, - making general or site-specific modifications, - updating system documentation, - manipulating data, or - defining enhancements. When necessary in close collaboration with the systems developers.
Duties and responsibilities
- Receive and log requests for support from users and/or service delivery staff.
- Prioritize requests in accordance with agreed criteria and the needs of the organization.
- Within a broad area of competence and responsibility, investigate problems and other requests for support and determine appropriate actions to take.
- Ensure all work is carried out and documented in accordance with required standards, methods and procedures and that any applicable configuration management procedures are adhered to.
- In accordance with agreed procedures, monitor application systems for which responsible by regular scrutiny of reports from the applications software, systems software or service delivery staff.
- Note problems and identify performance trends.
- Take corrective action to improve system performance and to avoid problems arising.
- Monitor progress of requests for support and ensure users and other interested parties are kept informed.
- Liaise with systems development staff or software suppliers on the development of system enhancements to overcome known problems or further fulfill user requirements.
- Provide advice and guidance to less experienced colleagues as required.
- Accept new releases of applications software from software suppliers.
- Within own area of competence, provide correct responses to requests for support
This Position does not Attract International Terms and Conditions
Selection Criteria
Including desirable skills, knowledge and experience
Selection Criteria
Including desirable skills, knowledge and experience
- Qualifications: At least a Bachelor degree or equivalent in the field of IT;
- Professional Experience: A minimum of 4 years’ relevant experience in a major institution.
- IT skills: Conversant with software such as Word, Excel and Power Point, internal databases and other major IT applications, SRAS, DARMS; familiarity with SAP would be useful; familiarity with project management software would be a clear advantage.
- Communication: strong command of English or French with a working knowledge of the other language;
- Professionalism: good understanding of the functioning, organization and procedures of the Bank; initiative; sound research and problem-solving skills;
- Planning and organization: excellent organizational skills; able to set out priorities for his/her work program; carry out tasks in a timely and efficient manner;
- Team work: Very good interpersonal skills; able to build working relations in a multicultural environment;
- Learning: Welcomes opportunities for continuing education; proactive and responsible attitude to self improvement.
Only applicants who fully meet the Bank's requirements and are being considered for interview will be contacted.
Applicants will only be considered if they submit (preferably electronically, to: recruit @ afdb.org, a fully completed Personal History Form (PHF), available from the Bank’s web site, and attach a comprehensive Curriculum Vitae (CV) indicating date of birth and nationality.
The President, ADB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply.
Applicants will only be considered if they submit (preferably electronically, to: recruit @ afdb.org, a fully completed Personal History Form (PHF), available from the Bank’s web site, and attach a comprehensive Curriculum Vitae (CV) indicating date of birth and nationality.
The President, ADB, reserves the right to appoint a candidate at a lower level. The African Development Bank is an equal opportunities employer and female candidates are strongly encouraged to apply.
