Job Title: Senior Manager, CRM Systems
Hiring Organization: NCBA
Group
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Banking
Job Type: Full
Time
Salary: KES
Date Posted: 04/23/2024
Job Purpose Statement
The
Senior Manager, CRM Systems role is to plan, organize, and manage staff and
overall operations that facilitate the stable operation of the bank’s Customer
Relationship Management (CRM) systems, Feedback Systems, Policy Hub and other
peripheral applications and system integrations. In collaboration with external
vendors, system experts and information security experts the Senior Manager,
CRM Systems will schedule and direct activities to resolve software and service
problems within the CRM and related platforms in a timely and accurate fashion.
Ideal
Job Specifications
- Undergraduate
degree in Computer Science /Information Technology – Minimum 2nd Upper
Class honours.
- Minimum
7 years working experience in a busy IT environment with a hands-on role
in implementing and development Workflows & Business Automation
Systems e.g. Customer Relationships Management Systems (CMRM), MS
SharePoint and MS Power Platform.
- 2-3
years management experience.
- Certified
in MS Dynamics 365 Customer Engagement and/or Power Platform.
- Experienced
in Microsoft Dynamic CRM, Microsoft SQL Server, and Microsoft SharePoint,
Microsoft Power Platform (Power Apps, Power Automate & Power BI) and C
#.Net & ASP.net Web development.
- Experience
of working in the IT function within a banking environment will be an
advantage.
- Experienced
with platform architectures (e.g. client-server, n-tier, thin client)
- Proficient
with developing, deploying, customizing and integrating Microsoft Dynamics
CRM, MS SharePoint and MS Power Platform
- Demonstrated
proficiency in understanding and implementing business Process Automation
workflows and processes
- Demonstrated
proficiency in using the either the CRM SDK or plugin platforms.
- Demonstrated
proficiency with Microsoft .NET 3.5+ development using C#
- Experience
in developing integration services using API (SOAP & REST) and MS SSIS
- Experience
with source control management systems and continuous
integration/deployment environments