Brief Description
Job
Purpose: – Reporting to the Commercial Manager, Kenya, the ideal candidate will
be responsible for: Management of Corporate and Trade Accounts and deliver
incremental revenue from the Corporate and Business travel market in order to
achieve budgeted revenue target.
Detailed Description
- Manage and grow existing Corporate and
Trade accounts.
- Prospect for new corporate contracted
business.
- Engage Trade market handling Government
of Ghana Departments and Ministries for contracting
- Manage and sustain high yields from
Travel Agents.
- Develop profitable relationships with a
portfolio of travel trade suppliers to secure long-term business e.g.,
with Trade/Corporates/Government partners.
- Mobilize promotion of KQ through
IATA/Non-IATA Travel Agents and sustaining maximum support to Kenya
Airways.
- Apply sales and marketing techniques to
generate customer loyalty.
- Negotiate rates and conditions to secure
profitable business flows.
- Gather and disseminate market
intelligence to assure KQ’s competitive position.
- Organize promotional activities with the
appropriate organization for incremental business and ensure timely
distribution of all promotional literature.
- Attend industry-related
shows/seminars/exhibitions to ensure Kenya Airways retains ahigh profile
with Travel Agents.
- Review and maintain Quality Management
Systems (QMS) standards with particular emphasis on Travel Agents’
queries.
- Build and maintain good relationships
with colleagues other Airline partners to leverage the strength of the
Partnerships/Codeshares.
- Submit reports on agent performance and
market intelligence.
- Use of commercial tools to optimize on
Quality and quantity of deliverables.
- Provide contract support and expertise to
contracted agents to maximize revenue.
- Create and maintain customer and agent
databases for future targeted campaigns/recognition and proper sales
segmentation on offer propositions.
- Process, Maintain and build commercial
information on non-IATA agent sign up, COMM-flexand Waiver Management.
- Grow customer database and communicate
with agents, corporates & direct customers to maximize business flows.
- Coordinate Msafiri Connect & NDC top
up, addressing errors and challenges customers experience on Msafiri
connect& NDC portal.
- Support Kenya Airways at travel
exhibitions, trade shows and events.
- Assist in investigation, dispute
management and collection of ADM / ACM queries.
- Enroll and support non-IATAs those buying
direct and indirect.
- Provide support to Travel Trade &
Niche segments.
- Participation Key commercial projects to
support in change management.
- Deliver on 2 commercial projects per
year.
- Perform any other duties that shall be
assigned from time to time.
Job Requirements
- Bachelor’s degree in business related
field from recognized institution with minimum 4years’ experience in Sales
& Marketing. OR
- Diploma in Business related field with
minimum 7 years’ experience in Sales Marketing with emphasis on client
contact and/or reservation/ticketing.
Additional Details
- Proficient in PowerPoint, MSWord, Excel.
- Stamina, drive, self-motivation and a
passion for customer service.
- Ability to work independently and as part
of a team.
- Clean Driving License.
- Must be a person of unquestionable
integrity. Behavioral Competences:
- Teamwork/team player.
- Customer focus.
- Negotiation skills.
- Flexible and innovative.
- Analytical& prioritization skills.
- Commercial acumen and able to act on own
initiative when required.
- Ability to prioritize tasks and
flexibility of role.
- Proactive and fair-minded nature to both
customers and colleagues.
- Excellent communication skills.
How To Apply
