Job Purpose
We
are seeking a highly motivated and detail-oriented individual to join our team
as a Business Analyst. The ideal candidate will possess strong analytical
skills, excellent communication abilities, and a deep understanding of both
business processes and IT solutions. As a Business Analyst, you will
collaborate with project sponsors, stakeholders, and project teams to gather,
analyze, and prioritize requirements for various IT projects. You will be
responsible for ensuring that IT solutions align with business objectives and
maximize efficiency and effectiveness.
The
Business Analyst’s role is to elicit, analyze, document, and validate the
business needs of stakeholders. This includes interviewing stakeholders,
eliciting, and compiling user requirements to understand the technology
solutions they need. The Business Analyst will also apply
proven communication, analytical and problem-solving skills to help the
business make good technology decisions. The Business Analyst will also be
proactive by exploring emerging technologies to optimize business
processes. The BA will play a pivotal role in ensuring IT’s understanding of
business requirements.
Majorly,
BA acts as a bridge between specific Business Units/Subsidiaries and IT
Services, planning and coordinating operational activities by maximizing
the value provided by systems to that particular business unit or
subsidiary. In addition, work with users to identify ways in which IT services
can benefit their business, and define the detail of their requirement in
terms of functionality and performance.
Responsibilities:
- Collaborate with project sponsors to
determine project scope and vision
- Clearly identify project stakeholders and
establish user classes, as well as their characteristics
- Conduct interviews to gather user
requirements via workshops, questionnaires, surveys, site visits,
workflow storyboards, use cases, scenarios, and other methods
- Identify and establish scope parameters
of requirements analysis on a project-by-project basis to define
project impact, outcome criteria, and metrics
- Work with stakeholders and project team
to prioritize elicited requirements
- Research, review and analyze the
effectiveness and efficiency of existing requirements- gathering
processes and develop strategies for enhancing or further leveraging
these processes.
- Maintain an understanding of business
processes and their IT needs
- Maintain an awareness of current and
emerging technologies
- Identify opportunities where business
objectives can be met by using IT
- Provide Business Units/Subsidiaries with
advice, guidance and assistance in the identification, selection, testing,
and analysis of IT Services’ capabilities
- Work with users to define the details of
their requirements in terms of functionality and performance
- Support introduction of new services §
Proactive identification of value-adding IT business solution for the
business units/domains
- Ensure business requests align with IT
strategy and recommend IT solution that will maximize influence and
business process improvements
- Draw out business prioritization process
– assist in making the case for funding and supporting stakeholder
discussion leading to approval
- Represent specific business user
constituencies in ensuring that realistic but robust requirements are
submitted
- Facilitate understanding of specific
requirements and adequate packaging of service for represented
Business/Subsidiaries
- Monitor overall application and
functionality build, ensuring requirements are implemented § Manage key
stakeholders in IT and business to ensure tight alignment of IT
initiatives with the business objectives
- Coordinate communication strategies with
end-users and business community
- Establish (with Business & Technical
solutions) the best technical support to deliver cost-effective solution
satisfying the business requirements and needs
- Monitor specific functionality build,
ensuring requirements, budget and calendar are respected
- Support on acceptance and user testing
- Voice concerns and/or satisfaction on the
user community with IT Service effectively creating a continuous
improvement circle
- Develop and manage relationships with
business and subsidiary management and assist all levels within the
business area to define their overall business requirements
Qualifications:
Formal Qualifications:
- First degree in Business or ICT related
discipline from a recognized university
- Certified Business Analysis Professional
(CBAP) certification is desirable
- MBA is an added advantage
- Knowledge of a mainstream project
methodologies and frameworks (e.g. Agile, SAFe, Scrum, Prince2 etc.)
Years of experience:
- Minimum 3 years as a Business Analyst or
a Process Analyst
Knowledge:
- Business Analysis
- Financial services
industry knowledge
- Benefit/Value assessment
- Customer service
- Decision making
- Problem solving
- Relationship development
- Requirement specification
- Business technology application
Skills:
- Excellent written and oral communication
skills
- Excellent interpersonal skills
- Excellent analytical and problem-solving
skills
- Excellent negotiation skills
- Strong leadership, people management and
supervisory skills
Attributes:
- Ability to make sound and logical
judgements
- Demonstrate leadership and
personnel/project management skills
- Good understanding of the organization’s
goal and objectives
- Able to conduct research into issues and
products as required
How To Apply