Job Title: Account Executive
Hiring Organization: Tatu
City
Location – Locality: Nairobi
Location – Region: Kenya
Industry: Construction
Job Type: Full
Time
Salary: KES
Date Posted: 04/17/2024
Responsibilities:
As an Account Executive (AE)-Utilities, you are responsible to the
Customer Service Manager-Utilities for the link between clients and the
technical team and perform functions geared to improve B2B and B2C.
Key functions will include:
The key functions associated with each position is disaggregate of
the broad purpose of the position.
- Take ownership
of customer issues and follow incidents to resolution.
- Meets with the
clients regularly to get their feedback on the company service provision.
- Focused on
accurate client utilities accounts creation, connections, and billing.
- Continuously
keep clients updated on service provision, interruptions, and uptime.
- Liaise with the
technical team in the utilities service provision to clients.
- Provide
accurate, insightful, and timely reports, memos, and presentations.
- Maintain and
build new client relationships.
- Requirements
Hard
skills and experience:
- Degree in
Business Administration, Engineering, Marketing, or relevant field.
- Proven work
experience as an Account Manager, Customer Service, Field Service or
equivalent.
- Working
experience with CRM and billing systems.
- Flexible to work
nights, weekends, and holidays.
Soft
skills:
- Strong written
and verbal communication skills.
- Team player but
comfortable working autonomously.
- Mature,
pragmatic and flexible.
- Rigorous and
organized approach.
- Good attention
to detail.
- Hands-on, ready
to roll up the sleeves.
- Ability to
multi-task, establish priorities, and maintain organization in a rapidly
changing environment.
How To
Apply
If qualified and interested,
please send your CV and cover letter to AEUtilities@tatucity.com by
20- April 2024. Only shortlisted candidates will be contacted.
